Fitzgerald Hyundai Rockville

Wonderful experience. The best new car buying experience we’ve had. Everyone was top notch. Great deal on the car! Very happy with the dealership. The best new car buying experience we’ve had. Everyone was top notch. Great deal on the car! Very happy with the dealership. More

I worked with Alex Villatoro. He did what he said he would do. The price was fair and transparently presented. When you're buying a car, ordinary and straightforward are the premi He did what he said he would do. The price was fair and transparently presented. When you're buying a car, ordinary and straightforward are the premium experience. Alex delivered that experience. He answered questions straightforwardly. There were no surprises. He found me the car I wanted, a plug in hybrid that's hard to find so far into the season, and got it delivered from another dealer for me. I would do it again in a heartbeat. - Sam from North Carolina More

Their ad said 129k miles on the car. The Carfax report had it up tp 160k+ and marked as odometer inconsistency - rolled back. A continuous sequence of mileages showing 130k, 140k, 150k, The Carfax report had it up tp 160k+ and marked as odometer inconsistency - rolled back. A continuous sequence of mileages showing 130k, 140k, 150k, etc, then BAM it's down at 129k. THEY ARE STILL ADVERTISING THE SAME CAR AS BEING AT 129k miles!!! Before walking out I showed them the Carfax, and I emailed them. Yet, still... More

This was my second purchase from Fitzgerald Hyundai Rockville. Jennifer Kim provided me again excellent service. I highly recommend her. She is very professional, quick and efficient. Rockville. Jennifer Kim provided me again excellent service. I highly recommend her. She is very professional, quick and efficient. More

Quick, best price, great sales people. No haggle price. Bought used. Best sales I have had No haggle price. Bought used. Best sales I have had More

This dealer has taken two and a half hours on an oil change, and the car isn’t even ready yet. I had an appointment and arrived for the appointment ten minutes early to check in. This waste of time is d change, and the car isn’t even ready yet. I had an appointment and arrived for the appointment ten minutes early to check in. This waste of time is disrespectful. Once my service plan is up, I will not come here again. More

The service I receive is always excellent. The work is completed within the estimated time given, it is always correct. Mike Lang is always professional, courteous and efficient. The work is completed within the estimated time given, it is always correct. Mike Lang is always professional, courteous and efficient. More

My name is Leroy Gaines and I have to thank you so much for ensuring that my newly purchased vehicle 2015 Hyundai Santa Fe was professionally and expeditiously serviced. Shortly after purchase in May 2022 for ensuring that my newly purchased vehicle 2015 Hyundai Santa Fe was professionally and expeditiously serviced. Shortly after purchase in May 2022, I heard and felt a very significant "rumbling & bumping sensation" in the rear drive train. My mechanic on a test drive suggested it may be in the differential/drive train. I made a call to the Corporate Office. They promptly connected me with the Service Manager and his Team. It turns out the problem was a coupler assembly, a $1200 repair. They fixed it and provided a loaner. The vehicle runs much better and I'm very pleased with the service and attention I received from Mr. Abel, Adolfo and Jimmy (I believe that's the name of the gentleman who took the initial diagnostic drive with me). Please share these compliments with them. I was referred to your dealership by my cousin who has purchased at least 2 vehicles from your dealership. When I first encountered the problem i was very upset, as you may well understand. But clearly Fitzgerald is living up to it's advertisements and I'm happy to make referrals in the future. Keep up the good work. More

7 minutes agoNEW-Edit Horrible Service! !!!!!!!!! I was having issues with my vehicle that this location was unable to resolve. Also, my car was not given back to me in the condition I gave !!!!!!!!! I was having issues with my vehicle that this location was unable to resolve. Also, my car was not given back to me in the condition I gave it to the dealership in do to that I requested a manager and was directed to John Neitzey the service manager who was extremely disrespectful and not welcoming at all. John Neitzey comes off VERY RACIST with his tone and demeanor how he spoke to me was completely unacceptable. I've been to this location a few times and never had any issues until now. John Neitzey made me feel highly uncomfortable like I was not valued as a customer or PERSON. I'm not sure why Fitzgerald Auto would have such a NASTY individual working for them and as a manager at that. I'm writing this review in hopes that it will help Mr. John work on his customer service skills and the way he speaks to others. Being as though I wasn't able to address my issues and concerns with him because he walked off as I was talking. More