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Fitzgerald Hyundai Rockville
Rockville, MD
490 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 490 reviews
January 24, 2024
Tong Liu helped me get my Dream Car. Everything was explained to me and I was so happy, comfortable & educated on the Car's technology. I received my dream car at a great rate and Tong L Everything was explained to me and I was so happy, comfortable & educated on the Car's technology. I received my dream car at a great rate and Tong Liu was super super helpful and is someone I can rely on for my automotive needs. More
by coldplungebryan
Employees Worked With
November 28, 2023
They had the car I wanted at a price much lower than dealers closer to me. I was able to do most of the purchase online which reduced wait time at the dealership. dealers closer to me. I was able to do most of the purchase online which reduced wait time at the dealership. More
by PapaSuperCool
Employees Worked With
August 18, 2023
Wonderful experience. The best new car buying experience we’ve had. Everyone was top notch. Great deal on the car! Very happy with the dealership. The best new car buying experience we’ve had. Everyone was top notch. Great deal on the car! Very happy with the dealership. More
by Momof3inde
July 09, 2023
Their ad said 129k miles on the car. The Carfax report had it up tp 160k+ and marked as odometer inconsistency - rolled back. A continuous sequence of mileages showing 130k, 140k, 150k, The Carfax report had it up tp 160k+ and marked as odometer inconsistency - rolled back. A continuous sequence of mileages showing 130k, 140k, 150k, etc, then BAM it's down at 129k. THEY ARE STILL ADVERTISING THE SAME CAR AS BEING AT 129k miles!!! Before walking out I showed them the Carfax, and I emailed them. Yet, still... More
by from.fitzauto.den
Employees Worked With
Dont Remember
July 09, 2023
I worked with Alex Villatoro. He did what he said he would do. The price was fair and transparently presented. When you're buying a car, ordinary and straightforward are the premi He did what he said he would do. The price was fair and transparently presented. When you're buying a car, ordinary and straightforward are the premium experience. Alex delivered that experience. He answered questions straightforwardly. There were no surprises. He found me the car I wanted, a plug in hybrid that's hard to find so far into the season, and got it delivered from another dealer for me. I would do it again in a heartbeat. - Sam from North Carolina More
by Sam
Employees Worked With
Alexander Villatoro
July 06, 2023
This was my second purchase from Fitzgerald Hyundai Rockville. Jennifer Kim provided me again excellent service. I highly recommend her. She is very professional, quick and efficient. Rockville. Jennifer Kim provided me again excellent service. I highly recommend her. She is very professional, quick and efficient. More
by andi
Employees Worked With
March 13, 2023
Customer service is not a concept with which they appear to be familiar. They were consistently terrible about communicating updates. If your specific representative is unavailable, they are unable to acce to be familiar. They were consistently terrible about communicating updates. If your specific representative is unavailable, they are unable to access your files. The accounting dept. does not notify the service dept when a payment has been made. In spite of several days advance notice that I was coming to pick up my car, it took 45 minutes for them to get it out of the parking lot. And finally, when I returned a voice mail inquiring about the quality of my service (!) I was transferred 4 times (IT? Sales? Another location altogether?); I never did reach customer service. This is one dysfunctional organization. More
by dxh10
February 11, 2023
Quick, best price, great sales people. No haggle price. Bought used. Best sales I have had No haggle price. Bought used. Best sales I have had More
by Brian.g
January 05, 2023
This dealer has taken two and a half hours on an oil change, and the car isn’t even ready yet. I had an appointment and arrived for the appointment ten minutes early to check in. This waste of time is d change, and the car isn’t even ready yet. I had an appointment and arrived for the appointment ten minutes early to check in. This waste of time is disrespectful. Once my service plan is up, I will not come here again. More
by mcherry0257
Employees Worked With
Service guy didn’t give me his name
September 30, 2022
The service I receive is always excellent. The work is completed within the estimated time given, it is always correct. Mike Lang is always professional, courteous and efficient. The work is completed within the estimated time given, it is always correct. Mike Lang is always professional, courteous and efficient. More
by revgranny527
Employees Worked With
Mike Lang
