Fitzgerald Hyundai Rockville

Fitzgerald in Rockville, MD My salesperson, Ben Samtani was very professional and gave me great customer service. I purchased a Elantra & he took his time explaining how all the My salesperson, Ben Samtani was very professional and gave me great customer service. I purchased a Elantra & he took his time explaining how all the options on my new car worked. Even help me setup some things on my navigation, which I greatly appreciated. I appreciated him giving me a follow up call after purchasing the car. I would definitely recommend my friends & family to him. More

Excellent Customer Service Let me start by saying, I'm a senior citizen with zero technical skills purchasing my first vehicle in over 13 years. So, it was no easy task. If I Let me start by saying, I'm a senior citizen with zero technical skills purchasing my first vehicle in over 13 years. So, it was no easy task. If I could rate Ben Samtani with a higher score than 10, he would most certainly be deserving. Mr. Samtani's calm demeanor coupled with a tremendous amount of patience and vast knowledge of the Sonata, made the purchasing of my Hyundai a very pleasant experience. Ben deserves recognition from Hyundai as well as Fitzgerald's for going above and beyond in what is called "excellent" customer service. More

Best car buying experience! I can sum it up in one word.....GREAT! This was the easiest car buying experience I have ever had, I will definitely be back even though I livery in I can sum it up in one word.....GREAT! This was the easiest car buying experience I have ever had, I will definitely be back even though I livery in New Jersey. More

Mixed Experience Although the salesperson was very professional and helpful, he did confuse us about the availability of a loaner car when the Ioniq is being serviced. Although the salesperson was very professional and helpful, he did confuse us about the availability of a loaner car when the Ioniq is being serviced. We did not understand that you have to pay for a package to have a loaner until we sat down with the business person to review the cost. We felt very pressured by the business person who did not seem to want to spend any time explaining to us how the final price was computed. I was owed a rebate because I had sold my VW Jetta back to Volkswagen as part of its diesel engine software fraud settlement, but I needed to bring in the coupon that I had received from Hyundai which I had left at home. When I brought the coupon the next day, I was told that I needed the documents from VW showing that I had sold my vehicle back to VW. Of course, I did not have that with me, so I had to go home to look for it and send it via email. I could have saved myself a trip from DC to Rockville had the business office explained exactly what they needed when I bought the car. Then I had trouble getting the business office to return my voided check in the amount of the rebate which I had been required to leave at the dealership until I delivered the documents from VW. More

Thank you 2nd lease from Fitzgerald Rockville with Marcus, he is straightforward, prompt and kind. I feel like he really wants to make sure I am comfortable and 2nd lease from Fitzgerald Rockville with Marcus, he is straightforward, prompt and kind. I feel like he really wants to make sure I am comfortable and happy with my choice. Will be back in 3 years! Thank you! More

Fitzgerald is a first class dealership We have owned many vehicles over the past 50+ years and dealt with a multiplicity of dealerships ranging from the sales of new Mercedes Benz, Acura an We have owned many vehicles over the past 50+ years and dealt with a multiplicity of dealerships ranging from the sales of new Mercedes Benz, Acura and other vehicles. No dealership including our higher end car experiences has ever been handled any better than Fitzgerald. Our sales person Larry Payne is top notch as is the service after the sales staff. More

Fitzgerald Honda Review Fitzgerald Honda worked with us to get the car we wanted in a timely manner. They were courteous and accommodating and the experience of buying a car Fitzgerald Honda worked with us to get the car we wanted in a timely manner. They were courteous and accommodating and the experience of buying a car was great. More

Excellent customer service and car quality Me and my family were very happy with the purchase and with the service we had the day we went to check what our options were. Was very happy to learn Me and my family were very happy with the purchase and with the service we had the day we went to check what our options were. Was very happy to learn I could actually buy a car for a great deal . More

Great experience We have purchased or leased 4 vehicles from Fitz, (Our experience has bee excellent. We worked with Ben in sales. Lester in service as welll as Ism We have purchased or leased 4 vehicles from Fitz, (Our experience has bee excellent. We worked with Ben in sales. Lester in service as welll as Ismaial and Kevin. They did a great job. We also dealt with a tech person whose name I cannot remember but he was very helpful and took his time to explain our situation and a solution to it. Great overall experience. More