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Fitzgerald Hyundai Rockville

Rockville, MD

3.4
488 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11411 Rockville Pike

Rockville, MD

20852

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Showing 488 reviews

October 17, 2024

Shout out to service rep Chris Moran, who was terrific in overseeing the service of my 2015 Hyundai Accent. Professional, personable, knowledgeable, honest. Couldn't ask for more. He is representative of th More

by lisahoffman.editor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moran
August 25, 2024

We own a 2017 Santa Fe, which we bought at Fitzgerald‘s. All of a sudden no sound came from the radio, and we brought it in to the service department. They did a diagnostic test and charged us More

by Shopkaufman
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
August 03, 2024

First of all, I’m a customer. I purchased a new vehicle and the customer service in the Service department is horrendous. Consistently not returning calls and consistently droppin More

by Minette
Service Price Transparency
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Service Time
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Recommend Dealer
No
Employees Worked With
Mike Lang
July 22, 2024

If you are in a market for a Hyundai then go to Alres, extremely seamless buying experience. They will do what they say, no playing around, friendly and great customer service. It was awesome to work with More

by Faran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arles Abarca
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

Horrible sales team and even worse service department. They really need to consider firing Lynn Pittmon, is he extremely rude, hostile and will most likely flip out on you for calling to get an update on More

by Pissedoffcustomer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Lynn Pittmon
April 12, 2024

We visited and test drove a Palisade at Fitzgerald Hyundai on Sunday. We chose the dealership because we have had a great experience servicing our Subaru there and we liked the "no haggle" concept. More

by lillian.potter@gmail.com
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Matthew Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2024

We visited Fitzgerald Hyundai Rockville as we were interested in selling our car and wanted an appraisal. Despite clearly explaining this to three people, they were perpetually confused thinking we we More

by Caitlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
None
February 13, 2024

Service staff are surly and dour. I thought it might just be me, but a customer walked in and greeted everyone with a hello and a smile and no one even looked up or said anything. She More

by rgrink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Lang
January 24, 2024

Tong Liu helped me get my Dream Car. Everything was explained to me and I was so happy, comfortable & educated on the Car's technology. I received my dream car at a great rate and Tong L More

by coldplungebryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tong Liu
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2023

They had the car I wanted at a price much lower than dealers closer to me. I was able to do most of the purchase online which reduced wait time at the dealership. More

by PapaSuperCool
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rajesh Unnithan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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