Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Firkins Chrysler Jeep Dodge Ram
Bradenton, FL
2,199 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,199 Reviews of Firkins Chrysler Jeep Dodge Ram
November 28, 2019
Great service preformed in a timely fashion. We are new to Florida so we were a little concerned abound finding a dealership to survive and repair our 2017 Ram 1500. When we experienced an issue We are new to Florida so we were a little concerned abound finding a dealership to survive and repair our 2017 Ram 1500. When we experienced an issue with our u connect we took it to Firkins. Issue was resolved in less than an hour and was covered under our Mopar extended warranty. Thank you Firkins More
by aewarner2
Verified CustomerEmployees Worked With
Sean Averso
November 28, 2019
Poor Customer Service in Collision Shop .I just had the most poor service experience. I called my Nissan dealer that used to be Firkins to get a recommendation on a body shop. I am returning .I just had the most poor service experience. I called my Nissan dealer that used to be Firkins to get a recommendation on a body shop. I am returning my leased 2016 Rogue in January and AIM did my vehicle condition report saying that my small dent needs to be fixed and it should be around $200. The dealership recommended Firkins Collision. I contacted Firkins yesterday online and Mike called me back and we arranged that we would meet at 2:00 today. I also discussed what AIM said the cost should be (and I have it in writing). Mike said it could be a little more if there needs to be paint or a little less if not. I got to Firkins at 2:00. No one was in the office-I waited around 5 minutes before someone stuck their head out and I said I am here to meet Mike. The person said Mike is not back from lunch yet-I thought that was odd since we had an appointment. I waited another 10 minutes without anyone around and then Bryan asked if I could be helped and I told him the same. He said he would check on Mike. In another 5 minutes, Bryan got back and said Mike just returned. I waited another 5 minutes hearing from no one and Bryan asked me to fill out a form with my information. I waited another 5 minutes and Bryan came back and said he would do the estimate. We went out and he did the estimate and I told him about the AIM information. He came back with an estimate of $614. He said that was because paint was probably needed. My concerns here are many. 1. Mike never showed up after our conversation. 2. I had to wait approximately 30 minutes for an appointment where someone apparently had a long lunch according to the others in the shop. 3. The estimate is way different than AIM said it should be. 4. There was never an apology of the time and misinformation. I drove 30 minutes to get to this appointment and I choose Firkins because of the recommendation by Nissan of Bradenton. This is unacceptable in how to treat a customer. Obviously, I will go elsewhere for this business. I later wrote to the management and Mike called me. He said he had to go to Sarasota for parts and was in heavy traffic coming back (two people told me he was at lunch). He apologized that I waited but said anyone could have taken care of me not just him. The problem is no one was there to help. He then said about the price that if I can find a better price from a reputable collision shop, he could match it. Unbelievable. I will get a better price and why would I go back to Firkins after this? More
by ron
Employees Worked With
Bryan Moore, Mike Davidson
November 28, 2019
GPS update Sean was very helpful and was fair about the process. He also understood my problem and worked hard to correct it. I was pleased with the service I re Sean was very helpful and was fair about the process. He also understood my problem and worked hard to correct it. I was pleased with the service I received from Sean. More
by rvguy4u
Employees Worked With
Sean Averso
November 26, 2019
Excellent service and courteous. This was our 1st experience with Firkins service and we were extremely pleased with the knowledgeable way they knew of and took care of our problem po This was our 1st experience with Firkins service and we were extremely pleased with the knowledgeable way they knew of and took care of our problem pointing out that it had been done wrongly in the first place. They ordered the new part and called us when it arrived and fixed it to our satisfaction a day later. We will certainly do business with them again if the need arises. More
by mpvdc
Employees Worked With
Sean Averso, Stephanie Matthews
November 26, 2019
Great sales people Had an awesome salesman and Todd and Lee I would buy from that man again very nice experience very friendly informative and easy to work with love the Had an awesome salesman and Todd and Lee I would buy from that man again very nice experience very friendly informative and easy to work with love the experience More
by smego5
Employees Worked With
Jason Byram, Todd Lee, Ron DeAtley
November 26, 2019
Purchase of jeep Very good experience with staff .Ryan was outstanding .I would recommend him to others. Sales managers also very helpful ..Thank you got the great e Very good experience with staff .Ryan was outstanding .I would recommend him to others. Sales managers also very helpful ..Thank you got the great experience More
by KUTZ66
Employees Worked With
There were others .Just not sure of names, Ryan Rivera
November 26, 2019
Professional Ken was attentive friendly and understanding of my needs. I had been with Honda since 1989 and am happy that I have switched to Jeep at least a year Ken was attentive friendly and understanding of my needs. I had been with Honda since 1989 and am happy that I have switched to Jeep at least a year ago. Well made product ..... smooth and tight ride. Thank You! More
by CLETES21
Employees Worked With
Ken Haluska, Christine Sherer
November 26, 2019
2019 Charger By far the best interaction I’ve had with a car salesman. Chris went all out to locate the car I wanted and then personally took care of seeing that By far the best interaction I’ve had with a car salesman. Chris went all out to locate the car I wanted and then personally took care of seeing that some lot rash issues were taken care of. Evelyn Fernandez is a great customer service person and the type of pleasant and efficient person you want to be the initial contact a customer has with your dealership. Good job all around. More
by MARKFLINT2000
Employees Worked With
Jason Byram, Tyler Maseth, Bryan Moore, Evelyn Fernandez, Christopher Richardson
November 25, 2019
Just trouble after trouble with these folks I really wish I could leave a better review for them. The personnel are courteous and try to be helpful, but they're either overworked or just don't I really wish I could leave a better review for them. The personnel are courteous and try to be helpful, but they're either overworked or just don't have the skills necessary for good service. I have been taking my Renegade here since I purchased it and have had to have a number of services performed on it. I don't think I've had service that was ever done right the first time. My most recent experience involved getting my windows fixed for the 6th time I believe (I've had them fixed so many times, honestly, I've lost count). After they worked on the car, I was instructed that only one window was done when I needed both to be done. Apparently, there were items missing in the shipping of the parts they ordered (not the first time I've had this issue). On the window they did fix, they apparently had to switch the glass (it wasn't broken) and the new glass was not tinted (since I added tints myself). They had me come back again another time for the other window and to get it tinted (I have had to bring my car back MULTIPLE times due to pieces missing from orders, pieces broken, wrong parts ordered, etc). It doesn't help that I'm stressed already with all these repairs, missing time from work when I have to come back multiple times, and having to catch their shuttle which blasts Fox News full blast (You can't put on some smooth jazz or classic rock?!). When I came back to get the other window fixed, and the original window tinted, my car was returned to me with a HUGE gash on the front of the hood (scratch that actually went into the metal of the hood). While the associate assured me it wasn't his team that did it (he claims it was the tint shop), they did fix the paint. However, that was ANOTHER time I had to come back, drop the car off, ride in the Fox shuttle, and wait for my car. At this time, I tried to address another issue with my AC, scheduled the appointment so it would all be done in one day, reminded both service personnel that I had 2 appointments, was reassured that it would get taken care of, and returned to find that my car was never given to the other service personnel to get worked on. When I asked why, I was not really given a good answer. Both of the workers seemed overworked, and I've had issues where they did not call me back to inform me of the status of my car (I actually missed the Fox shuttle one day, because I was called back too late to catch it). As I said, the people themselves have always been apologetic, and seem willing to help, but when the actual work is done, they ALWAYS fall short. You might ask why do I keep going back? Well, they are the only Jeep dealership in town and mine is still under warranty. Unfortunately, I don't really have other options. I really wish their actual work matched the friendly faces that I meet at the service drive... More
by avazquez3
Employees Worked With
Sean Averso, Bryan Moore
November 24, 2019
Always great treatment I’ll always bring in my Dodge Ram 1500 here at Firkins. They always treat me great and a great job with my truck. Thanks! I’ll always bring in my Dodge Ram 1500 here at Firkins. They always treat me great and a great job with my truck. Thanks! More
by aguirre_14
Employees Worked With
Joe Murray
