Firkins Chrysler Jeep Dodge Ram

It was all good in till after tha sale the salesman offers that he would do all this correction on my truck like replace both head lamps an replaced one an all the ssratches on the paint never happened offers that he would do all this correction on my truck like replace both head lamps an replaced one an all the ssratches on the paint never happened ,they did fics some of the dents but never followed through with all they said ..Bottom line is don't tell your customers your going to do something an not follow through with what y'all tell the customer ..other than that it was okay .. More

Best place to bring your vehicle for service! Everyone is friendly, honest and takes the time to explain if there are any issues. They are always willing to answer any questions you may ask! Firkins is the o friendly, honest and takes the time to explain if there are any issues. They are always willing to answer any questions you may ask! Firkins is the only place I will bring my truck for service! More

One isn't even a good enough star for this place. Thursday Jam 28th 2021 I had a 1:40p.m. appointment. I dropped my car off that I purchased from them to get it serviced, warranty work done, and to g Thursday Jam 28th 2021 I had a 1:40p.m. appointment. I dropped my car off that I purchased from them to get it serviced, warranty work done, and to get the car appraised so I could trade it in on a brand new Jeep Grand Cherokee Limited. So when I go to drop the car off the guy in the service lane acted like he didn't want to even help me because he was not the service writer assigned to my appointment. Ken the guy I was supposed to meet wasn't there because I was about a hour early but figured it wouldn't matter because I was just dropping it off. So when I drop it off to the other guy I tell him that I need a service, tires rotated, balanced, check the alignment, get it appraised so I can trade it in, and that my screen in the dashboard had a stress crack, that I would like them to fix it under warranty because I purchased the extra warranty (Bumper to Bumper) that they sell you when you buy a car. So I'm trying to tell him all this and show him the crack. He is standing outside of the car not even listening to what I even have to say because I'm apparently inconveniencing him from whatever he needs to be doing besides his job.. So I go on about my day later in the day Ken calls saying that the car is ready. He says they couldn't warranty the dash because the other guy says it has scratches on it. I told Ken that it is not scratches that it is cracked the other guy never even listened to me or looked at what I was showing him. So I told Ken about my experience when dropping the car off and he said that they wouldn't charge me for my visit because of the way the guy treated me and not looking at the dash. So I go to pick the car up, meet with Ken. They have not appraised the car so I can do the trade in (When the paperwork they gave me says to do the appraisal) that never got done. Then Ken tells me that they are cracks in my screen not scratches but they will not cover it under warranty. Then Ken takes me in to meet a new sales person to get a appraisal. Then takes me to the checkout where he didn't stand behind his word on covering my service that day. (No big deal the money isn't the issue it's the point) when you tell someone something you stand behind it if you want my business. So then I get my keys and have to wait for the salesman to take my car over to the pre owned lot to get an appraisal (after its been there from 12pm until 5pm) so now I have to wait another hour in person there for some other person to do an appraisal on my car. So car was there from 12pm to 5pm and I have to wait another hour for this appraisal in person. Which this is all good. Because they lost the sale of a brand new vehicle that is $53,000.00 which capital one had my loan pre approved already and everything was set to go. Which is really sad because when I purchased my current car there the owner Mr. Firkins was there himself and the customer service was excellent. Now the whole place is different and nobody wants to work. They don't stand behind their word. The warranty is a joke. I just want to take the time out of my day to encourage every single person that is looking to purchase a vehicle to go somewhere else. They are not customer service friendly and very lazy. I will be telling everyone I know about my experience. I wouldn't have even given this place a 1 star if I didn't have to click on something to write a review. For sure -5 star from me. More

Joe always does a great job with my service at Firkins. The work is always completed on time and staff is always cordial and polite The work is always completed on time and staff is always cordial and polite More

Joe in service always give top of the line Customer Service and makes sure my car is always in top shape before I leave and after I leave When I have any questions about anything he always takes the ti Service and makes sure my car is always in top shape before I leave and after I leave When I have any questions about anything he always takes the time to talk to me He is the Best More

Was impressed as soon as I arrived at the dealership because a sales lady came out to greet me before I was able to get to the door. We sat outside on a bench and I explained what I was looking for only because a sales lady came out to greet me before I was able to get to the door. We sat outside on a bench and I explained what I was looking for only to learn standard shift 2 wheel drive is no longer available.. the next day I returned and found the sales lady and after a while we made a deal. More

Joe Murray is absolutely the best to work with. He makes everything so easy. What more can I say to make this review 25 words long. everything so easy. What more can I say to make this review 25 words long. More

Service was fast and efficient. All personal were very polite. The waiting area and rest rooms were clean and orderly. Social distancing was followed. Thank you polite. The waiting area and rest rooms were clean and orderly. Social distancing was followed. Thank you More

Joe is always very accommodating and a pleasure to work with. Thank you very much. It is appreciated. Thank you thank you thank you thank you. with. Thank you very much. It is appreciated. Thank you thank you thank you thank you. More

Always great service and Firkins. They continuously give you updates on your car and how much longer you will be waiting. It's nice to feel that my time is valued. you updates on your car and how much longer you will be waiting. It's nice to feel that my time is valued. More