Firkins Chrysler Jeep Dodge Ram

Firkins is the absolute best for customer service. They definitely provide service after the sale! That is a rarity in the auto sales and service business today. definitely provide service after the sale! That is a rarity in the auto sales and service business today. More

Their customer service leaves a lot to be desired. I did not originally buy my jeep there but I thought I would try to get it serviced there and they do not assist you in anyway with a loaner vehicle or shu not originally buy my jeep there but I thought I would try to get it serviced there and they do not assist you in anyway with a loaner vehicle or shuttle transport to a different location. The unfortunate issue was I ask the customer service rep prior to my appointment and she couldn’t answer the question if I would get a loaner vehicle or not. That left me stranded on the day of my appointment and upon arrival the individual told me we don’t provide loaners but we have a rental car area. That could very easily of been told to me when I asked the question on the phone. I don’t find this location to be good at customer service nor do they care. I hope at least they take care of the cars is better than they do people. More

The Job was done in good time. All the help especially Corey were courteous and helpful. Since I had to sit there and wait on Van they did the job in record time. Corey were courteous and helpful. Since I had to sit there and wait on Van they did the job in record time. More

Shawn in the Service department did a great job. He got me out quick and I appreciate that. Everyone there is always so helpful. This is second vehicle I have purchased from Firkins I will be back me out quick and I appreciate that. Everyone there is always so helpful. This is second vehicle I have purchased from Firkins I will be back More

They were very prompt and efficient appointment was on time and did not take long. Service people and everyone involved were friendly and very courteous. time and did not take long. Service people and everyone involved were friendly and very courteous. More

I gave it four stars, but now it says I have to write a review. I thought the star rating would have been enough but they made me write this also. I hope this review helps. review. I thought the star rating would have been enough but they made me write this also. I hope this review helps. More

Easy to make service appointments. Staff very courteous & professional. The wait time is ok but can be improved. I dropped off car truck at 6:50am and it was done at 8:15. professional. The wait time is ok but can be improved. I dropped off car truck at 6:50am and it was done at 8:15. More

The service department was very good and a sales person Joe help me purchase a extended warranty on my car and was very helpful explaining everything big thumbs up for Firkins!!! Joe help me purchase a extended warranty on my car and was very helpful explaining everything big thumbs up for Firkins!!! More

Nothing but the best service, Joe Murray & his assigned technician to Service my vehicle was prompt and kept me well informed! My experience was the best in town by far! technician to Service my vehicle was prompt and kept me well informed! My experience was the best in town by far! More

My a/c compressor went bad on my way home from work. I called the dealership and asked if they could just take a look and verify the problem. After some misunderstanding as to what I wanted done, Joe Murr called the dealership and asked if they could just take a look and verify the problem. After some misunderstanding as to what I wanted done, Joe Murray talked to me and told me to bring it in. He confirmed it was an a/c problem and in a matter of just over 2 hours my compressor was replaced and I was on my way home. He also told me about a recall issue and got me set up to deal with that issue. That was over and above service. More