Firkins Chrysler Jeep Dodge Ram

Easy Peasy. I was given an appointment time by Joe so that the car could get right in and fixed. The work was done in a timely manner. Problem was repaired. I was given an appointment time by Joe so that the car could get right in and fixed. The work was done in a timely manner. Problem was repaired. More

Positive Experience Everyone at the Firkins service center was exceptionally friendly, polite and professional. They took my car in upon my arrival and finished service Everyone at the Firkins service center was exceptionally friendly, polite and professional. They took my car in upon my arrival and finished service promptly. I would recommend Firkins service center. More

Thorough and professional The thoroughness and professionalism of my service advisor and the Firkins team makes scheduled service appointments much more palatable, especially w The thoroughness and professionalism of my service advisor and the Firkins team makes scheduled service appointments much more palatable, especially when they take longer than I had initially anticipated. Joe Murray and his team keep me fully informed of what needs done, why, and how much, and thus help me keep my Grand Cherokee in top condition! I love my 2015 Grand Cherokee and appreciate how patient Joe is with me and how comfortable it is to work with him and the Firkins team. More

Excellent Experience They accommodated my schedule. The courtesy shuttle go me to and from work in a timely manner and the work was done sooner than I thought. All around They accommodated my schedule. The courtesy shuttle go me to and from work in a timely manner and the work was done sooner than I thought. All around an Excellent experience More

Great customer service experience! Richard Drewes was very profeccianal and very and answer all my questions regarding what to spect from my service. Great customer service experie Richard Drewes was very profeccianal and very and answer all my questions regarding what to spect from my service. Great customer service experience! Joe Murray was an excellet safe driver, he was on time on my pick up, and drop off. More

Joe was great Joe was my service writer. He was very knowledgeable, professional, and friendly. Joe kept me informed, and addressed all my concerns. I appreciate th Joe was my service writer. He was very knowledgeable, professional, and friendly. Joe kept me informed, and addressed all my concerns. I appreciate the hard work and dedication of your service department. More

Tire repair Best service in the area - Ken is a great service advisor! I wii be back and tell my friends about your facility. Thank you very much Best service in the area - Ken is a great service advisor! I wii be back and tell my friends about your facility. Thank you very much More

Short Wait Time! I brought my truck in for a recall to be repaired. I only had to wait one hour. I love getting in and out and on with my day! I brought my truck in for a recall to be repaired. I only had to wait one hour. I love getting in and out and on with my day! More

Incomplete Bought a certified used Dodge Grand Caravan SXT less than a week ago and from day one have had problems with the van. The sales experience was Bought a certified used Dodge Grand Caravan SXT less than a week ago and from day one have had problems with the van. The sales experience was overall grueling and it should have been rather simple since we had financing in place. The salesmen said that our information was in their system and then brought us the wrong car that was at a higher price point and in worse condition than the one we came to look at. Tried to tell us that the car we wanted was sold already. The sales manager made a tasteless comment; that my children would be safer in an accident if I bought their car. The sales representative and manager kept asking to run my credit and redo my loan through their lenders. Overall it took us over 6 hours to complete the deal and at every opportunity they tried to charge us more for our car. They didn’t even give us a good detail of the car we bought before we left that night, which is part of their dealership fee. They left us with less than a 1/4 tank of gas that we had to fill on our way home that night, and the sales representative tried to tell us that the low tire pressure was due to weather when the tire had less than 20 psi in it. They also conveniently left out a $500 referral off of the deal to the car. Overall the way the people that I interacted with appear to be nice, but are dishonest and sneaky to get every penny they can out of people. More

Fast, Friendly and No Extras Booked online, fast and friendly service, no upselling only did what was needed. Won't hesitate to return when I need service. Extra bonus for the com Booked online, fast and friendly service, no upselling only did what was needed. Won't hesitate to return when I need service. Extra bonus for the comment from the mechanic, my car was very clean. More