Firkins Chrysler Jeep Dodge Ram

Awesome car buying experience! We have been shopping for a replacement lease vehicle and had not had a good experience at other dealerships. This is the second car we have leased f We have been shopping for a replacement lease vehicle and had not had a good experience at other dealerships. This is the second car we have leased from Alex at Firkins and are very happy! More

Firkins challenger service Nice job done by firkins in servicing my challenger. Normal oil change and multi-point inspection. Thank you for your help. Gave me a ride to work Nice job done by firkins in servicing my challenger. Normal oil change and multi-point inspection. Thank you for your help. Gave me a ride to work and back to pick up my car, appreciated. More

Met expectations I called for an appointment and was able to come in the next day. The repair was finished in the amount of time I was told to expect. I called for an appointment and was able to come in the next day. The repair was finished in the amount of time I was told to expect. More

2nd time fixed the problem Brought Jeep in Monday for a MIL light. Problem was supposed to be fixed but on Tuesday a new light Gas Cap Light came on, so we had to bring it back Brought Jeep in Monday for a MIL light. Problem was supposed to be fixed but on Tuesday a new light Gas Cap Light came on, so we had to bring it back. Our servic rep was Joe, who was very helpful and knowledgeable. The service check in process needs an overhaul. Not customer friendly, very confusing and not efficient. We normally go to the Wickstrom Jeep in Barrington IL, who’s service department does an outstanding job. The customer waiting room was too small, not enough seats and very hot. Needs better air conditioning. We ended up sitting out side and waiting for the repair. More

Joe Murray is THE MAN! Joe has consistently been the best service manager. He takes care of your car like it was his own. He works on getting your repairs done in a timel Joe has consistently been the best service manager. He takes care of your car like it was his own. He works on getting your repairs done in a timely fashion. Cannot say enough good about him and your whole service team! Amazing! More

Great service Joe was helpful and friendly! He figured out what the problem was and provided me a solution! We love Firkins and the service center! Thanks! Joe was helpful and friendly! He figured out what the problem was and provided me a solution! We love Firkins and the service center! Thanks! More

Good Service Ron in Service was great. Made sure the Shuttle took me to work. Would schedule all my Jeep work there. Everyone was very friendly and helpful. Ron in Service was great. Made sure the Shuttle took me to work. Would schedule all my Jeep work there. Everyone was very friendly and helpful. More

Professional & Great Working with Shaun was one of the best experiences I’ve had! Very talkative and understanding; he helped me feel comfortable. I also worked with Brad Working with Shaun was one of the best experiences I’ve had! Very talkative and understanding; he helped me feel comfortable. I also worked with Brad. He was great and worked out an awesome deal to purchase my first Dodge. In finance, we worked with Jef. He was very funny and sweet! Explained everything well and knew what we wanted. He tried his best with interest rates. Very fast and efficient! More

Very Professional and Courteous Richard was very professional and courteous. He kept me informed as to what was being done, the reason for tire replacement, and the progress of the w Richard was very professional and courteous. He kept me informed as to what was being done, the reason for tire replacement, and the progress of the work being done. I love coming to Firkins for a number of reasons, including the bagels! More

5 star service 2018 Pacifica From my I initial phone call to my same day service I was treated with 5 star service. I was kept informed of status of diagnostics and needed repair. From my I initial phone call to my same day service I was treated with 5 star service. I was kept informed of status of diagnostics and needed repair. More