Firkins Chrysler Jeep Dodge Ram

Excellent service Joey was excellent, listened to my requests, looked up several vehicles, then ordered the one I wanted when we could not find one just like I wanted. Joey was excellent, listened to my requests, looked up several vehicles, then ordered the one I wanted when we could not find one just like I wanted. More

The whole experience was bad I scheduled for service on a Friday. I had my truck there on Thursday night to be sure that it was first in line. I was told that the service would ta I scheduled for service on a Friday. I had my truck there on Thursday night to be sure that it was first in line. I was told that the service would take one day.Friday ,after not hearing a thing from the service dept, I called to check on the status of my truck. I was told that it hadn't even been looked at and to come and get it .Not a word was mentioned about a courtesy vehicle pick up.The van quit running at 4 so it was basically figure it out yourself. I took the truck back on Sunday night so it was the first in line on Monday.After waiting all day to get an update I had to call service again.Nothing had been done on my truck. When I brought the truck in I told them what my dealer had said was wrong with it. They hadn't ordered the parts .I was told it would be another 2-3 days before the parts would be there .I can get parts online faster than that. This went on all week. I had to call daily to find out what was going on. No input or updates from your side.Friday after calling again I was offered a loaner car for the weekend. Whoopie!!!! I think the part that bothers me most was the lack of input from your side. I don't have to deal with this kind of treatment at my home dealership. This has been a very frustrating experience for me and I won't recommend this place to anyone .If you feel the need to contact me my number is in your service dept. More

Repair drivers side power window. The service was great with Joe Murray as usual. Price for repair seems excessive at over $500! After 12 year and 150;000 miles the car is probably w The service was great with Joe Murray as usual. Price for repair seems excessive at over $500! After 12 year and 150;000 miles the car is probably worth $1000- $1500? More

diagnosis of problem Joe and your staff were able to identify the problem with our Jeep and get it returned as soon as the replacement and service was completed Joe and your staff were able to identify the problem with our Jeep and get it returned as soon as the replacement and service was completed More

Awesome car buying experience! We have been shopping for a replacement lease vehicle and had not had a good experience at other dealerships. This is the second car we have leased f We have been shopping for a replacement lease vehicle and had not had a good experience at other dealerships. This is the second car we have leased from Alex at Firkins and are very happy! More

Firkins challenger service Nice job done by firkins in servicing my challenger. Normal oil change and multi-point inspection. Thank you for your help. Gave me a ride to work Nice job done by firkins in servicing my challenger. Normal oil change and multi-point inspection. Thank you for your help. Gave me a ride to work and back to pick up my car, appreciated. More

Met expectations I called for an appointment and was able to come in the next day. The repair was finished in the amount of time I was told to expect. I called for an appointment and was able to come in the next day. The repair was finished in the amount of time I was told to expect. More

2nd time fixed the problem Brought Jeep in Monday for a MIL light. Problem was supposed to be fixed but on Tuesday a new light Gas Cap Light came on, so we had to bring it back Brought Jeep in Monday for a MIL light. Problem was supposed to be fixed but on Tuesday a new light Gas Cap Light came on, so we had to bring it back. Our servic rep was Joe, who was very helpful and knowledgeable. The service check in process needs an overhaul. Not customer friendly, very confusing and not efficient. We normally go to the Wickstrom Jeep in Barrington IL, who’s service department does an outstanding job. The customer waiting room was too small, not enough seats and very hot. Needs better air conditioning. We ended up sitting out side and waiting for the repair. More

Joe Murray is THE MAN! Joe has consistently been the best service manager. He takes care of your car like it was his own. He works on getting your repairs done in a timel Joe has consistently been the best service manager. He takes care of your car like it was his own. He works on getting your repairs done in a timely fashion. Cannot say enough good about him and your whole service team! Amazing! More

Great service Joe was helpful and friendly! He figured out what the problem was and provided me a solution! We love Firkins and the service center! Thanks! Joe was helpful and friendly! He figured out what the problem was and provided me a solution! We love Firkins and the service center! Thanks! More