Firkins Chrysler Jeep Dodge Ram

Very nice and comfortable service experience Met by Joe my service advisor...friendly welcome and I felt like he knew my vehicle (Jeep Rubicon). We spent a few minutes admiring it and discussing Met by Joe my service advisor...friendly welcome and I felt like he knew my vehicle (Jeep Rubicon). We spent a few minutes admiring it and discussing the service I was in for and he then pointed me to the waiting room...noting within I'd find coffee, water, beverages, donuts, breakfast treats, etc. Waiting area has all the common creature comforts like TV, Magazines, etc., and good wifi service. After service was complete I was called by name to the cashier, settled up (I have the Jeep Wave program so there was no charge) and I was on my way...and with a nice little Firkins key chain flashlight. What was even nicer was the follow up call I got later in the day asking how things went with my service. I've been on the buying and the service end in terms of Firkins experiences and both have been very enjoyable. Keep up the good work! More

my truck My wife and i had an appointment to have a bed liner installed in my new Ram 2016 pick up.I coordinated with Matt in the service department with his My wife and i had an appointment to have a bed liner installed in my new Ram 2016 pick up.I coordinated with Matt in the service department with his help and the other service members they installed in less than an hour. Would highly recommend More

Great Vehicle and good buying experience. Buying from Firkins was an overall good experience. We wanted the next model up but it was not available and ended up with a very good buy an an exis Buying from Firkins was an overall good experience. We wanted the next model up but it was not available and ended up with a very good buy an an existing model. Yet after our experience with Brad we would buy another vehicle from him. Although after in the Finance Dept we thought $4000 for the 10 year bumper to bumper warranty was overpriced. Our first visit with service was a 4 hour wait to install 2 wind deflectors. That was not pleasant. They have a bit of work to do to improve the overall service experience. More

New Ram maintenance. 10,000 mile oil change, filter, tire rotation. Also had some new Ram adjustments. Very friendly service writers and staff. Was offered a free rental f 10,000 mile oil change, filter, tire rotation. Also had some new Ram adjustments. Very friendly service writers and staff. Was offered a free rental for one issue but didn't need it. Then talked to Shawn Clarke about upgrading to a 2500 Ram More

30,000 mile service on Chrysler 200 Joe Murray, the service technician was very courteous, helpful and responsive. He arranged for me to get a loaner car so they could get a necessary pa Joe Murray, the service technician was very courteous, helpful and responsive. He arranged for me to get a loaner car so they could get a necessary part and complete the work the next day. He also was very patient and answered all my questions to my satisfaction. The only reason that I didn't's give the experience a 5 star ratings is because I had to wait for the part. Other than that, it was a very good experience. More

Great Experience Brad Saunders and JEFF in Finance were GREAT !! From when I met him till when our Jeep Renegade was ready to go, GREAT JOB BRAD Brad Saunders and JEFF in Finance were GREAT !! From when I met him till when our Jeep Renegade was ready to go, GREAT JOB BRAD !! More

Friendly and Efficient The staff was nothing but friendly and helpful. I could tell they wanted to make sure my vehicle was taken care of and they did that with a top notch The staff was nothing but friendly and helpful. I could tell they wanted to make sure my vehicle was taken care of and they did that with a top notch attitude and service. More

Austin was Great! Austin did a great job! Always followed up and kept in contact with me during the process. Answered all my questions. I would not want to deal with th Austin did a great job! Always followed up and kept in contact with me during the process. Answered all my questions. I would not want to deal with the same Sales Manager or Finance person in the future. More

Firkins is awesome My experience at firkins was great, edin my salesman he was wonderful friendly helpful, he went above an beyond for me. The finance guy was wonderful My experience at firkins was great, edin my salesman he was wonderful friendly helpful, he went above an beyond for me. The finance guy was wonderful very knowledgeable. All around a great experience, got the suv i love. I'm very happy. More

Firkins Great spot to have your vehicle serviced. Pleasant, efficient and friendly staff. Some minor difficulty obtaining an appointment, but that was correc Great spot to have your vehicle serviced. Pleasant, efficient and friendly staff. Some minor difficulty obtaining an appointment, but that was corrected by Firkins contacting me directly. More