Firkins Chrysler Jeep Dodge Ram

Truck not working still and 2 day delay I was told my Truck would be completed on Friday after being told not sure what was wrong. Then was told factory recall on Drag link in suspension. I was told my Truck would be completed on Friday after being told not sure what was wrong. Then was told factory recall on Drag link in suspension. after two day of being promised it would be fixed then on Saturday morning I was told they did not have a welder on site and I very explicitly explained that I needed to truck to go to north Florida, and they needed to get a welder in to fix the issue. Received a call stating the truck was ready, now 2 days later the truck is doing the same thing on both the right and left side. I did finally receive a notice in the mail that the truck had a factor recall and it was unsafe to drive take it to a dealer right away. Jeff Peters More

Very professional I found the service department to be very professional, knowledgeable, courteous and will definitely recommend all my friends to bring there vehicles I found the service department to be very professional, knowledgeable, courteous and will definitely recommend all my friends to bring there vehicles to be serviced More

Purchase of truck over internet Staff was professional and courteous without being pushy. Would recommend them to friends and family. Price was very competitive and fair. Transact Staff was professional and courteous without being pushy. Would recommend them to friends and family. Price was very competitive and fair. Transaction was very easy to do over the internet. More

Todd Lee went above and beyond to help me find the right car My salesman, Todd Lee was excellent! Will recommend him to friends and family! Love my car ! If you need a vehicle I would strongly recommend him. My salesman, Todd Lee was excellent! Will recommend him to friends and family! Love my car ! If you need a vehicle I would strongly recommend him. More

Great Service Very nice and helpful gave me all the info about the issue with my van, did not pressure and was extremely helpful in making my first experience very Very nice and helpful gave me all the info about the issue with my van, did not pressure and was extremely helpful in making my first experience very pleasant. More

All I could ask for! Service was friendly, attentive to my needs and took care of my request. Wait room was fine and coffee and donut helped pass the time. Other personnel Service was friendly, attentive to my needs and took care of my request. Wait room was fine and coffee and donut helped pass the time. Other personnel were friendly and willing to help. More

Very nice and comfortable service experience Met by Joe my service advisor...friendly welcome and I felt like he knew my vehicle (Jeep Rubicon). We spent a few minutes admiring it and discussing Met by Joe my service advisor...friendly welcome and I felt like he knew my vehicle (Jeep Rubicon). We spent a few minutes admiring it and discussing the service I was in for and he then pointed me to the waiting room...noting within I'd find coffee, water, beverages, donuts, breakfast treats, etc. Waiting area has all the common creature comforts like TV, Magazines, etc., and good wifi service. After service was complete I was called by name to the cashier, settled up (I have the Jeep Wave program so there was no charge) and I was on my way...and with a nice little Firkins key chain flashlight. What was even nicer was the follow up call I got later in the day asking how things went with my service. I've been on the buying and the service end in terms of Firkins experiences and both have been very enjoyable. Keep up the good work! More

my truck My wife and i had an appointment to have a bed liner installed in my new Ram 2016 pick up.I coordinated with Matt in the service department with his My wife and i had an appointment to have a bed liner installed in my new Ram 2016 pick up.I coordinated with Matt in the service department with his help and the other service members they installed in less than an hour. Would highly recommend More

Great Vehicle and good buying experience. Buying from Firkins was an overall good experience. We wanted the next model up but it was not available and ended up with a very good buy an an exis Buying from Firkins was an overall good experience. We wanted the next model up but it was not available and ended up with a very good buy an an existing model. Yet after our experience with Brad we would buy another vehicle from him. Although after in the Finance Dept we thought $4000 for the 10 year bumper to bumper warranty was overpriced. Our first visit with service was a 4 hour wait to install 2 wind deflectors. That was not pleasant. They have a bit of work to do to improve the overall service experience. More

New Ram maintenance. 10,000 mile oil change, filter, tire rotation. Also had some new Ram adjustments. Very friendly service writers and staff. Was offered a free rental f 10,000 mile oil change, filter, tire rotation. Also had some new Ram adjustments. Very friendly service writers and staff. Was offered a free rental for one issue but didn't need it. Then talked to Shawn Clarke about upgrading to a 2500 Ram More