Fiore Toyota Volkswagen Audi

The salesman working with us was extremely helpful and very friendly. He took the time to explain everything, answered all questions, and would always return our calls. He gave a very personalized servic very friendly. He took the time to explain everything, answered all questions, and would always return our calls. He gave a very personalized service, which made us decide to buy a new car rather than a used car from another popular dealership in the area (which is known for its high turnover, but it seriously lacked customer service). To my knowledge, this is the only dealership in the area to offer a lifetime warranty too, which is unbeatable. It is covered not only in the US but also Canda. I am very pleased with my purchase. I highly recommend this dealership! More

Overall, Dylan was an awesome salesman! He made my car buying experience enjoyable. I will definitely recommend the dealership and Dylan to my friends and family! buying experience enjoyable. I will definitely recommend the dealership and Dylan to my friends and family! More

Brought a 2010 Toyota Rav 4 from Bill Hughes. There were were a few issues and this dealership fixed them promptly. I was very pleased. were a few issues and this dealership fixed them promptly. I was very pleased. More

Bill was great. No one else seemed to want to come talk to me and Bill was with another family looking to buy a Corolla also. He was so good, he was able to draw both of us into one conversation, which wo to me and Bill was with another family looking to buy a Corolla also. He was so good, he was able to draw both of us into one conversation, which worked great for me. I had never owned a Toyota before and this family had and I was able to chat with them when Bill stepped away for a bit, a good ploy on his part. But, I was very up front with him about what other cars I had looked at and how one particular salesman was being a royal pain. Bill was very patient with me and we communicated great via email and he answered all of my questions in a timely manner, even at crazy hours that should have been for himself. But he read me perfectly and knew exactly what I wanted and was able to get me my red LE with the ash interior from another dealer and worked out a great deal for me, minus the mud flaps, but I know, no one will give those away anymore. But it was a really good experience for me, one I was majorly dreading. More

Our experience with the Fiore dealership and, especially, with Dylan Crilly was exceptional. From the moment we walked into the showroom until we drove away with our new Prius, we were treated with kindness, with Dylan Crilly was exceptional. From the moment we walked into the showroom until we drove away with our new Prius, we were treated with kindness, consideration, and respect. Mr. Crilly took exceptional care in discussing the details of our purchase (our second Prius!) and in making sure we were completely confident in finalizing the sale. I will not hesitate to return to Fiore for future dealings and, equally important, will be sure to convey our positive experience to friends and encourage them to seek out Mr. Crilly as their sales associate. More

We purchased our pre-owned 2007 Honda CR-V at Fiore in the fall of 2012. A couple of weeks after we bought it, we had a dead battery. We had it replaced at an auto parts store. (To their credit, Fiore the fall of 2012. A couple of weeks after we bought it, we had a dead battery. We had it replaced at an auto parts store. (To their credit, Fiore reimbursed us for the expense of the battery.) Shortly after that, the battery was dead again. We took the car to Fiore and they said they found bad relays in the air conditioning system. The car worked fine all winter. In the spring we weren’t driving it as much, and one morning in May the battery was dead yet again. We took the car to Fiore, hoping that since we purchased the car there and they had worked on it before, we would receive good service. This time they said that the alternator needed replaced. The first repair in the fall was covered by their 3-month warranty; this one would not be covered because they said it was a separate issue and the warranty had expired. We’ll have to take their word that the malfunctions are not related; we don’t have the car knowledge to dispute that, so technically we can’t argue that the repair should have covered by them. However, since the symptoms were the same, it would have gone a long way in gaining our trust and loyalty had the expense been taken care of. Fortunately, we had purchased an extended warranty and were only responsible for the deductible. Our main complaint against the Service Department is their poor communication: • We left the car there on May 13 and they indicated that it would be looked at within a couple of days. • We called on May 15 and no one had looked at it yet. They said that it should happen the next day. • We called on May 17 and no one had looked at it when we called in the late afternoon. Then they called back exactly ten minutes later (we still have the voicemails) saying that someone just looked at it and we needed a new alternator. • The early part of the week of May 20 was spent finding out whether Fiore was going to cover the expense of the repair and waiting while they verified our extended warranty information, which they had trouble locating, even though we purchased the car there. During this time we were told that they would not be able to replace the alternator until the last week of May. • On May 22 we received a message that they would not be able to fix the car until June 3. • On May 23 we called to request a car to use as a loaner until our car was repaired. • Later that same day we received a message stating that our car would be repaired the next day so that we could have it for the weekend. I called back and cancelled the loaner. • On Friday, May 24, my father picked me up and we drove from my home in Martinsburg to Hollidaysburg to pick up the CR-V. I was devastated to learn that no attempts had been made to repair the car that day. I ended up driving home in a loaner car. • Finally, on May 28, our car was repaired. As you can see from everything that transpired, dealing with this Service Department was like a roller coaster ride. When we dropped off the car on May 13, we should have been given an honest and accurate assessment of when the car would be looked at and repaired. Had we known then that it would take over 2 weeks to get our car back, we could have avoided the daily phone calls and false hopes and expectations. And on Friday, May 24, we definitely should have been contacted to let us know that the car had not been repaired that day as stated. We understand that things happen; we would have just appreciated an update. Instead, we drove all the way there, fully expecting to pick up our car as promised, only to find out that nothing was done to it, and the staff was barely apologetic. Another communication problem was not being able reach the person with whom we needed to speak. Almost always, Mr. Zolna was not available and we had to communicate through voicemails, which was very frustrating. Because of the problems we’ve had with this vehicle since the beginning, and especially because of the poor service we received from the Fiore Service Department, we no longer feel like our car is reliable. If they can’t be trusted to do something as simple as tell the customer when their car will be repaired, how can they be trusted to do the actual repair correctly? Following this ordeal, we sent a letter voicing our displeasure to Toyota headquarters, and copies of this letter were sent to Fiore as well. Ms. Nedimyer contacted us to apologize and ask what might make us feel satisfied. We left a message to respond, but haven't heard from Fiore since. Toyota reached out to us. They gave Fiore a deadline of 3 days to get in touch with us. Fiore failed to do so. Toyota then gave Mr. Waite two days to reach us. Again, the deadline passed and we heard nothing from Fiore. Further evidence of poor communication and lack of respect. Toyota told us that if they receive enough complaints from one of their dealerships, they could possible pull their license to sell their cars. So I would urge anyone else who has experienced the terrible communication and treatment from Fiore to contact Toyota headquarters and file a complaint. I have never been treated like this by any business. I feel totally devalued and disrespected as a customer. It's like they got our money and their brief warranty period is over, so now we mean nothing to them. We are recommending to family, friends, everyone...DO NOT BUY A VEHICLE AT FIORE TOYOTA! More

John Klisiewicz is the kind of salesman who will start to give car salesmen a good name. Along with being personable he is an honest guy. give car salesmen a good name. Along with being personable he is an honest guy. More

This dealership is absolutely awesome!! Had a great buying experience with Dylan Crilly and will certainly be back again when our son returns from Active Duty to buy his new Toyota truck too!! Thank y buying experience with Dylan Crilly and will certainly be back again when our son returns from Active Duty to buy his new Toyota truck too!! Thank you for making our new truck purchase so easy and stress free. We will recommend your dealership to everyone we know. Since we are from the Harrisburg area, don't be surprised if you get even more people from our area buying vehicles at Fiore. :) Thank you again !! Dedicated Toyota owners, Jeff and Shelly Snyder More

Mark and the team at Fiores were great to work with. When we first went in we were looking at the Rav4 XLE, then we decided to get the limited. Mark did everything he could to find us the color we want When we first went in we were looking at the Rav4 XLE, then we decided to get the limited. Mark did everything he could to find us the color we wanted with the interior and features we wanted. We looked at a few different options and Mark was very friendly and kept us informed on the status along the way. Mark was very knowledgeable about the vehicles and was able to answer all questions we had. We would use this dealership and Mark to purchase another vehicle in the future. It was a very pleasant experience we did not feel any pressure to buy; everyone in the office was very friendly. More

Mark was informative, friendly, and we appreciated that he did not pressure us to make a quick decision. He answered all questions honestly and helped us compare a couple of the same model that we were int he did not pressure us to make a quick decision. He answered all questions honestly and helped us compare a couple of the same model that we were interested in. He pointed out a small nick in the windshield and when we decided to purchase this particular car, he arranged to order a replacement windshield. This is the only time we have purchased the first car we've tried and although it was late, Mark had the car cleaned up and stayed a little late to complete the paperwork and show us where the lights were, etc., before we drove the 45-minute drive home in the dark! More