Finnegan Chevrolet Buick GMC
Rosenberg, TX
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443 Reviews of Finnegan Chevrolet Buick GMC
easy process, no hassle, friendly employee, all what well explained, at least what I could think of, there are somany features on new cars these days, it could take a day to explain everything, especially fo explained, at least what I could think of, there are somany features on new cars these days, it could take a day to explain everything, especially for old times as we are More
I’m very confident with the service I received there. I actually miss Keith who used to work at Finnegan . All employees, seem customer service orientated. I actually miss Keith who used to work at Finnegan . All employees, seem customer service orientated. More
I have bought many vehicles from Finnigan throughout the years!!! Jaime & Bubba have always took care of me & my family!! 💯. Recommend!!! years!!! Jaime & Bubba have always took care of me & my family!! 💯. Recommend!!! More
I took my truck in for a technical issue and was told it would be about 3 days until it gets a diagnostic test complete to find out the issue. This is even after scheduling an appointment for a drop off at would be about 3 days until it gets a diagnostic test complete to find out the issue. This is even after scheduling an appointment for a drop off at 8:30am. It turned out it took 5 days to finally get the diagnostic complete then an additional 3 days to fix. My biggest issue was the customer service being terrible in not providing a status/update. I had to be the one to call on day 3 requesting a status to only receive a response that there wasn’t an update. I understand if they are backed up or busy, but a courtesy update would have been nice. Even after the diagnostic was complete and the issue was found on the 5th day, I still didn’t get an update. Again I had to call requesting for one. Finally, after I called the 3rd time on day 7, I was told it would be complete the next day for pickup. Communication is key! A simple 3 minute phone call with an update or even text goes a long way in customer service. Even if there isn’t an update, just knowing the status is good enough when you have to plan your schedule around one car with a family. More
Sales staff is very professional, honest, and forthcoming about their vehicles. My sales person was very knowledgable about my choice of trucks and its features. Overall, the entire staff at Finnegan were ve about their vehicles. My sales person was very knowledgable about my choice of trucks and its features. Overall, the entire staff at Finnegan were very polite and helpful in me making my decision. No pressure or any other cheap sales tactics. I’m very please with Finnegan and will purchase my next vehicle there. More
Made an appointment for Thursday, brought it in and was told that it was in a “que” and wouldn’t be able to look at or diagnose it until the following Monday. Whats the point of an appointment. My vehicle told that it was in a “que” and wouldn’t be able to look at or diagnose it until the following Monday. Whats the point of an appointment. My vehicle has an extended warranty and I was not able to get a rental (off site) until the vehicle had been diagnosed. Needless to say, I took my vehicle elsewhere and will never take it back. Finnegan’s lack of qualified mechanics is not my problem. More