Findlay Toyota

Brandon Day was the dealer rep that handled my vehicle. He was professional and kept me informed with the necessary repairs. He was professional and kept me informed with the necessary repairs. More

I stop by for the tire recall and I’m not sure if they actually checked the tires, my tire pressure was low when I dropped the truck and still low afterwards. Who can guaranty the job?? Please get back to actually checked the tires, my tire pressure was low when I dropped the truck and still low afterwards. Who can guaranty the job?? Please get back to me 7027735505 hhdg2903@gmail.com Thank you! More

Up charged me for shop rags? What’s next I’m i going to be charged for the tools used on my vehicle as well?. Then charge was added for my free oil change then took it off of the What’s next I’m i going to be charged for the tools used on my vehicle as well?. Then charge was added for my free oil change then took it off of the total price why have it included in the first place? Service rep stated I was arguing with him over the 350 doller price that I did not agree too then had trouble explaining the charges. All and all very bad experience. I have been a loyal customer with Toyota with JP as my sales rep, my entire family has bought Toyotas 10-15 vehicles in total. Makes no sense to charge for shop rags it’s a service department of course you should have rags to clean up after yourself. More

I appreciate that I was able to get a same day appointment and the service was completed faster than estimated. Service Advisor Cara was efficient and personable. I will continue to choose to get appointment and the service was completed faster than estimated. Service Advisor Cara was efficient and personable. I will continue to choose to get my Toyota serviced at this dealership. More

I had an appt it took 3 hours this should not be. I'm disabled and can’t sit in one place for very long but can't stand for very long either. The associate that help me was very nice and not pushy I'm disabled and can’t sit in one place for very long but can't stand for very long either. The associate that help me was very nice and not pushy which was a plus. More

I had to wait 30 plus minutes for a rep to get to my vehicle while the other 2 lines were moving It room 5 hours for an oil change and the rep was not very knowledgeable to answer any questions vehicle while the other 2 lines were moving It room 5 hours for an oil change and the rep was not very knowledgeable to answer any questions More

Excellent service with knowledgeable personnel. The waiting area is very nice and comfortable and is a major part of the entire experience. Here The waiting area is very nice and comfortable and is a major part of the entire experience. Here More

I am very pleased to have Findlay Toyota service my vehicle. I've been a customer since 2016. vehicle. I've been a customer since 2016. More

Wait time for an oil change was redicoulas after making an appointment. My time is worth money...you should hire a scheduler to fix this problem. If one makes an appointment the time should he honored. It an appointment. My time is worth money...you should hire a scheduler to fix this problem. If one makes an appointment the time should he honored. It doesnt take 3 hours to change oil. It makes me consider going somewhere else if you want the pure truth. More

My service experience this time has been subpar. I took my vehicle in to have an oil change, rack and pinion replace, and wheel alignment. Upon picking the vehicle up the first time, I heard a scrap I took my vehicle in to have an oil change, rack and pinion replace, and wheel alignment. Upon picking the vehicle up the first time, I heard a scraping noise coming from the from driver wheel and noticed grease prints and oil spots on the driver door. My service advisor, Richard, wrote the vehicle up, documented the grease and oil and put the vehicle back in Line to go to the shop. Upon picking the vehicle up the second time, I immediately noticed the grease and oil spots were never cleaned. I drove it all the way home and noticed a rubbing noise coming from the front wheels and could also feel it in the steering wheel. Upon inspecting the wheels, the drivers side wheel center cap was not fully seated on the rim. It appears the hub underneath is not replaced correctly which is not allowing the center cap to reseat properly. Now I have to take the vehicle back to the shop, wasting more of my time because it seems that an incompetent tech is just rushing through the job. Absolutely unacceptable!!! More