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Findlay Toyota Prescott
Prescott, AZ
622 Reviews
Here at Findlay Toyota Prescott we are dedicated to our customers' needs. Our educated sales and service staff have years of experience and will put our customer first.
We aren't just a better dealership, we are a great community partner.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 622 reviews
October 28, 2023
This is the cleanest and most hospitable dealership in Prescott--hands down. Customer service is their middle name. Prescott--hands down. Customer service is their middle name. More
by maxgbehymer
Employees Worked With
October 25, 2023
I had my Prius Prime in back in August for a tire repair. I brought my letter for second smart key to be ordered. Javier in service was our service technician and he said he'd order it and call when it cam I brought my letter for second smart key to be ordered. Javier in service was our service technician and he said he'd order it and call when it came in. I called last week, 6 weeks since my appt and spoke with Javier, since he never called me to let me know if it came in. He said "yes we have them can you bring it in next Tuesday?" I said yes, and today we went in to get our second smart key programmed. After waiting in lobby for 45 minutes he calls me, doesn't come out to find me in his lobby, to tell me he has bad news, they don't have the correct smart key for my Prius Prime. I questioned why he told me they did last week when I called and he scheduled an appt for me? He said "well they must of had one then". So I asked him why it was not put aside for my appt then? He said he's not sure. Are you kidding me? So I rearranged my schedule to come in today for a second smart key only to find out they didn't have one for my car? He said he could order one and it would be in in a couple days. So I'm suppose to reschedule a time convenient for them when my smart key comes in, no thank you! I won't be going back to Findlay Toyota in Prescott, AZ unless they find competent service technicians who follow up with their customers like they promise and make sure they have the right parts before scheduling a customer to come in for an appt. VERY DISAPPOINTED IN JAVIER, THE SERVICE TECHNICIAN ASSIGNED TO MY VEHICLE! Alice Curtiss-Parker More
by Alice C-P
Employees Worked With
Javier, Service Tech
October 16, 2023
Brought my Tacoma in for a routine oil change, when I was there I was doing some browsing when Alan approached me. He was very quick and thorough with any questions or concerns I had. Super grateful and appr there I was doing some browsing when Alan approached me. He was very quick and thorough with any questions or concerns I had. Super grateful and appreciative of the whole Findlay Toyota family in Prescott. More
by Noah Wells
Employees Worked With
October 16, 2023
Mr. Hoover helped us from the beginning to the end of purchasing our new Toyota Tundra. I waited for the truck for awhile so so I’m glad Mr. Hoover make it easier for us and also easy transaction.Highly purchasing our new Toyota Tundra. I waited for the truck for awhile so so I’m glad Mr. Hoover make it easier for us and also easy transaction.Highly Recommended! More
by A CC K
Employees Worked With
October 11, 2023
The employees were presentable, courteous, and helpful. All the information that was given was clear/ easy to understand. All the information that was given was clear/ easy to understand. More
by tala29
Employees Worked With
October 03, 2023
Alan and the team have taken excellent care of my family! I can trust that Alan helps us make good decisions. Amazing customer care! Thanks Alan! I can trust that Alan helps us make good decisions. Amazing customer care! Thanks Alan! More
by csyannitelli
October 02, 2023
Alan Hoover was really helpful in helping me walk out with the car that I wanted at a monthly payment that I could afford,so happy with the service! with the car that I wanted at a monthly payment that I could afford,so happy with the service! More
by Arianna
October 02, 2023
This is the second vehicle we've purchased from Findlay Toyota/Alan Hoover. The first time we were passing through Prescott and ended up buying a Tundra. It was such a breeze so we opted to drive up from Toyota/Alan Hoover. The first time we were passing through Prescott and ended up buying a Tundra. It was such a breeze so we opted to drive up from Tucson for our second purchase. The process was easy and went as smoothly as possible. Alan communicated every step of the way as our new car traveled from Japan all the way to Prescott. We love our new Crown and look forward to many miles ahead. More
by mariekuranishi
October 02, 2023
Excellent customer service. No pressure and very knowledgeable regarding different types of vehicles. Going the extra mile to find the right vehicle for our family. Alan hoov No pressure and very knowledgeable regarding different types of vehicles. Going the extra mile to find the right vehicle for our family. Alan hoover is truly the best in sales. He made car shopping a good experience. We also want to thank Paul in finance. He did a awesome job at explaining all are different options without feeling pressured. More
by Christi & cliff
September 26, 2023
They offer free service for the first 2 years or 24000 when you buy a new car from them. With an appointment an oil change took over 4 hours. Again with an appointment a tire rotation service took almost when you buy a new car from them. With an appointment an oil change took over 4 hours. Again with an appointment a tire rotation service took almost 3 hours. I guess it's free if your time has no value. More
by kendalp88
Employees Worked With
