Steven Baumer

Once again, Alan ‘Hoov’ Hoover and Findley Toyota of Prescott, have made the purchase of another car, a most pleasurable experience. No hassle, honest and fair. Allan is exceptional at what he does the Prescott, have made the purchase of another car, a most pleasurable experience. No hassle, honest and fair. Allan is exceptional at what he does there at Findley in Prescott He makes the entire process just too easy. I’ll say it again, no hassle, honest and fair!!! The next time you are near Findley, stop in and take a moment to meet him. You’ll be glad you did… We most highly recommend Alan ‘Hoov’ Hover Thanks again Alan, Jay & Rose More

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Alan Hoover is the best! Will definitely be a return customer! Findlay is the only dealership I will shop in the Future! Will definitely be a return customer! Findlay is the only dealership I will shop in the Future! More

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Whomever runs the dealership knows that people hate the typical car buying experience so they have modeled their staff to painlessly and seamlessly get the customer in and out completely satisfied without typical car buying experience so they have modeled their staff to painlessly and seamlessly get the customer in and out completely satisfied without all the sales gimmick! More

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Alan is great help me alot of Tundra decision which one. When came down finally a decision and deal making got more then I thought would Very happy went along with it all way around. Alan new what I was When came down finally a decision and deal making got more then I thought would Very happy went along with it all way around. Alan new what I was looking for and he didn't push me at all answer all my question I had made decision so much easier and comfortable for me. Buying a car these days is a very big step for everyone so when looking you need a good salesman to help you Alan and all work together as a team and family They do take care of you. Alan Thank you very much helping me Being understanding me and good listeners to able help me. Tim white More

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We very much appreciate Alan's help and guidance in purchasing our Rav4, and my wife Kathleen could not be happier with our choice! The entire experience was enjoyable! Alan had helped our nephew Joh purchasing our Rav4, and my wife Kathleen could not be happier with our choice! The entire experience was enjoyable! Alan had helped our nephew John (aka Moi) with his purchase of a Corolla a couple of years ago, and that was also a great experience for him and his father! Thanks very much Alan! More

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Alan is extremely passionate about his work. He is always helpful, attentive to our concerns and questions, and demonstrates genuine care in assisting others. Purchasing a new car can be a diffi He is always helpful, attentive to our concerns and questions, and demonstrates genuine care in assisting others. Purchasing a new car can be a difficult decision, but Alan made the entire process smooth and truly enjoyable. Thank you, Alan! More

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Alan was great to work with for buying our Tacoma. He answered all our questions and made the whole purchase process flowed very smoothly. I'd have to say that Alan was probabky the best car salesman He answered all our questions and made the whole purchase process flowed very smoothly. I'd have to say that Alan was probabky the best car salesman I've dealt with. Not pushy, interested in our needs, nice and fair. More

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Overall, extremely disappointed from sales to service. What was supposed to be a “Certified Pre-Owned” 4Runner that had a “160-point inspection” and is “like new.”. Wasn’t… Whoever performed this inspecti What was supposed to be a “Certified Pre-Owned” 4Runner that had a “160-point inspection” and is “like new.”. Wasn’t… Whoever performed this inspection really missed the mark. Thousands of dollars later, having to purchase new tires, a battery, and gas for continual service appointments (from Flagstaff to Prescott) to missed time at work and so much more. It was even confirmed on multiple occasions the vehicle had been unsafe each time it left the lot.   From a clunk due to both lower control arms being loose (for multiple trips). To a front bearing replacement due to an improper installation, a front differential leak. The sales team being charged for work instead of warranty. Being blamed for aftermarket parts being installed that were there during the initial purchase, down to the power steering rack dumping fluid everywhere and the new one not being installed/centered properly.   Purchased at the end of February 2024. First appointment Prescott - 03/04/2024-03/14/2024: Replace fog light with OEM, replace missing rear seat release button to cover exposed screw, and remove aftermarket wires that weren't removed during the initial “160-point inspection.”. Appointment scheduled in Flagstaff to address front-end clunk. Canceled when Flagstaff didn’t see warranty. 04/05/2024 Second appointment Prescott - 05/03/2024: Checked the clunk, decided it was a loose spare tire. Tried to blame it on the aftermarket leveling kit that was installed prior to purchase. Attempted to charge for an oil change, which the first oil change was originally offered during purchase. Third appointment Prescott - 05/17/2024-05/30/2024: Clunk addressed, both lower control arms loose. Humming in front end found bad bearing; bearing replaced. Fourth appointment Prescott - 08/02/2024-08/14/2024: Windshield front lower cowl replaced, pinched under windshield. Front differential leak found; differential, axle sleeve, and seal replaced. Sales team charged. Fifth appointment Prescott - 08/14/2024-08/16/2024: Hitch wiring rusted not working, replaced. Sixth appointment Prescott - 09/07/2024-09/12/2024: Power steering rack leak, power steering rack replaced, and alignment performed. The sales team no longer will work with prior requests agreed upon. Third-party inspection Flagstaff - 10/02/2024: Steering rack loose mounting Eighth appointment Flagstaff - 11/01/2024: Inspect power steering rack, steering rack uncentered. Ninth appointment Flagstaff - 11/13/2024: Re-centered steering rack and performed alignment.   Hopefully this review will help prevent other families from purchasing an unsafe, falsely advertised vehicle in the future and save them the additional costs and frustration my family has gone through. Ratings and reasoning: Steven B. 1/5 - Honestly 0/5 if I could. Doesn't seem to know anything about the vehicles he sells and is looking for a quick sale. Will tell you he'll follow up, but the communication afterward drops quickly. Jason P. 1/5 - Actually 0/5, absolutely no customer service skills and should never be customer facing. Tony S. 1/5 - Actually 0/5, will promise you things and act shocked in person. On the phone, inconceivably rude and unpleasant to work with. Miguel A. 3/5 - At first, he was extremely helpful. Until it seemed that he was burned out and no longer wanted to help us. Don't be upset with the customer/client. Be upset at your co-workers for not doing their job properly. Mike H. 3/5 - Honestly, same as Miguel. He helped, until he just didn't care anymore. There is more that could have been checked when it came to unauthorized work that was performed on my vehicle without permission or documentation. Corey B. - No issues, but nothing really worth rating. Other than the service team :cough:Jason:cough: not seeing my "First free oil change". The overall review doesn't really pertain to Corey unless he was the one who performed the original "160-point inspection". More

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Friendly no pressure. They managed to come up with a price I could live with They managed to come up with a price I could live with More

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I was in a real tough money situation, and Steven Baumer found me a car anyway 😊 I'm extremely grateful for his assistance! found me a car anyway 😊 I'm extremely grateful for his assistance! More

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