Findlay Nissan Henderson

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling this way. Customer satisfaction is very important to us, and we regret that we did not meet your expectations regarding your vehicle cleanliness and transportation options. We understand how frustrating this can be and appreciate you bringing it to our attention. Your comments will be shared with our team so we can review our processes and look for ways to improve both service quality and convenience for our customers. We value your business and hope we have the opportunity to provide a better experience in the future. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your experience. We’re glad to hear that Sonia and our finance team were helpful during the purchase process, but we’re truly sorry to learn that the rest of your experience did not meet expectations. The delays, lack of vehicle feature explanation, and the way the handoff was handled are not the standard we aim for. Every customer should feel properly guided, appreciated, and fully informed at delivery, and we understand how disappointing it must have felt to miss that. We also appreciate your feedback regarding training. It’s important, and we will address these concerns with our team to ensure better communication, thorough vehicle walkthroughs, and a more complete delivery experience moving forward. We value your business and hope we have the opportunity to provide you with a much better experience in the future. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re glad to hear our team was attentive and completed your service in a timely manner. It’s great to know you were comfortable in our waiting area and appreciated the updates while your vehicle was being worked on. We truly value your feedback and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We’re glad to hear you appreciated the checklist information and that overall your visit was a good one. We also understand your note about the check-in process and the wait, and we’re always working to improve staffing and efficiency so we can better serve our customers. We appreciate you taking the time to share your experience and hope to make your next visit even smoother. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the wonderful feedback! We’re happy to hear you had such a positive experience with our team. It means a lot to know you found everyone knowledgeable, honest, friendly, and easy to work with. We truly appreciate your kind words and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re glad to hear you found our staff understanding and our pricing good. It’s great to know you appreciated the variety of vehicles available as well. We truly appreciate your feedback and hope to help you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your experience! We’re so glad Christian caught the battery issue and took the extra step to have you come back in right away. Looking out for your safety and helping prevent unexpected problems on the road is exactly what we strive for. We’ll be sure to pass along your kind words to him—he’ll really appreciate it. Thanks again for your trust, and we’re here whenever you need us! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your thoughtful review! We’re glad to hear our team was professional, polite, and took the time to listen to your concerns. Making sure everything is clearly explained and properly addressed is very important to us. We appreciate your trust and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the wonderful recommendation! We’re delighted to hear that you found our team professional and courteous, and that the dealership felt welcoming and clean. Creating a comfortable environment for our customers is very important to us, and your feedback means a lot. We truly appreciate your support and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback—we’re glad to hear you had a positive experience with our sales and service teams and that you felt comfortable while you waited. We’re sorry to hear about the interaction when picking up your car, as that’s not the level of friendliness we aim to provide. Your comments are important to us, and we’ll be sure to address this with our team to ensure a more consistent experience moving forward. We appreciate you bringing this to our attention and hope to provide you with an even better visit next time. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan