Sonia Gutierrez

Findlay Nissan Henderson responded

Thank you for taking the time to share your experience. We’re glad to hear that Sonia and our finance team were helpful during the purchase process, but we’re truly sorry to learn that the rest of your experience did not meet expectations. The delays, lack of vehicle feature explanation, and the way the handoff was handled are not the standard we aim for. Every customer should feel properly guided, appreciated, and fully informed at delivery, and we understand how disappointing it must have felt to miss that. We also appreciate your feedback regarding training. It’s important, and we will address these concerns with our team to ensure better communication, thorough vehicle walkthroughs, and a more complete delivery experience moving forward. We value your business and hope we have the opportunity to provide you with a much better experience in the future. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We're thrilled to hear that Alan took the time to understand exactly what you were looking for and made the process straightforward and stress-free. Providing a transparent, no-hassle experience is something we truly strive for. It’s also great to know that our entire team made a positive impression with their knowledge and courtesy. Your recommendation means a lot to us, and we’re honored to have earned your trust. Enjoy your new vehicle, and please don’t hesitate to reach out if there’s anything else we can assist you with! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re glad to hear your purchase was smooth and that our team was friendly and able to answer all your questions. Providing great customer service is our top priority, and we truly appreciate your recommendation. We look forward to assisting you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan