Fields Volvo Northfield

Pleasant Experience on All Fronts On October 17, my Pleasant Experience on All Fronts On October 17, my wife and I (age: in our fortees) ventured out to Fields Volvo in Highland Park. In our search f Pleasant Experience on All Fronts On October 17, my wife and I (age: in our fortees) ventured out to Fields Volvo in Highland Park. In our search for a pre-driven, very low-mileage, appealing 2009 or 2008 European-style small/mid-sized car, we had visited other dealerships (Volkswagen, Audi, Volvo) in the Chicago area, but were rather dissatisfied with the mediocre quality of the encountered sales assistance and inventory. At Fields, however, we encountered no less than four 2009 S40 cars that fit the bill, including two demo specials. What caught our eye most was a like-new, hard-to-find, feature-rich 2009 S40 T5 AWD R-Design model sporting under 10,000 miles and competitively priced. Knowing that we needn't look further in principle to circle in on a purchase, we nevertheless found the low-pressured sales approach and pleasant, knowledgeable personalities and respectful, accommodating service orientation of Fields Volvo sales staff and management (Roger Martinez and Rene Chavez) essential. We felt at ease through the entire sales and negotiating process, including two test rides, handling and pricing of our trade-in, and purchase financing at a competitive rate. What is more, after having sealed the deal already, Fields Volvo's commitment to client service instantly surfaced when we requested that scuffled edges on two wheels be resurfaced. Roger and Rene said they were going to take care of it and lived up to it. A seemless appointment with the Service Department (Chris O'Toole) and an S40 loaner car in our possession for a few days (with timely phone calls received with status updates on the wheel resurfacing) completed a pleasant purchase experience. Would highly recommend Fields Volvo at their Highland Park location. More