Fields Volvo Northfield

Just had my first trip to Fields Volvo with my brand new XC90 - man am I disappointed!! Car is s company car and could not be delivered to Fields because they don’t have a fleet program. I am told because XC90 - man am I disappointed!! Car is s company car and could not be delivered to Fields because they don’t have a fleet program. I am told because the car was not purchased here I can bring it for service but I will not get a loaner while the car is in service -Not even when I pay for it(!)- or any car washing. Hiding behind “Fields policy” and gladly handing the customer the short straw. I am not sure if I am more disappointed with the dealership or Volvo allowing this treatment of customers that just purchased an $80,000 car. DISAPPOINTMENT EVERYWHERE!! Wish I could go back to AUDI / EXCHANGE in Highland Park. They give customers the feeling they are valued and don’t make you a second class citizen. More

Had nail in front tire and though I didn’t have an appointment. Denise got me in and took care of me. She’s the best. Attentive to customer needs , respectful and pleasant. I highly recommend this dea appointment. Denise got me in and took care of me. She’s the best. Attentive to customer needs , respectful and pleasant. I highly recommend this dealership and Denise. More

Had my car serviced while I waited. Everything was fine quickly and efficiently and the waiting area was clean and stocked with drinks and snacks. Everything was fine quickly and efficiently and the waiting area was clean and stocked with drinks and snacks. More

Has always provided exceptional service and support of the Volvo I purchased from the. I have continued to get it serviced at Fields for the last three years and have nothing but good experiences to take the Volvo I purchased from the. I have continued to get it serviced at Fields for the last three years and have nothing but good experiences to take away from it. Smart, caring, clean and professional. More

Always helpful and good about letting me know what needs to be done and how much it will cost before doing it. to be done and how much it will cost before doing it. More

Dave, the service advisor I worked with on latest repair is one of the very best in the business! is one of the very best in the business! More

Great Service thanks to Steve. Fixed issue that was on going and very communicative. Appreciate the attention to detail and communication. Fixed issue that was on going and very communicative. Appreciate the attention to detail and communication. More

Excellent service and ease of buying. Painless! The entire experience was simple- website easy to navigate and inventory documented correctly which made for an easy experience. Raj was e Painless! The entire experience was simple- website easy to navigate and inventory documented correctly which made for an easy experience. Raj was excellent! If only every car buying experience was this seamless! More

Easiest car transaction I’ve ever had. George and the business have everything set up in advance. Total time 35 minutes! George and the business have everything set up in advance. Total time 35 minutes! More

The worker of this dealership set up an appointment with me on certain time. When I came the car which I suppose to have test drive in was gone. It made me feel disrespectful as client. It was a big no from me on certain time. When I came the car which I suppose to have test drive in was gone. It made me feel disrespectful as client. It was a big no from the beginning. More