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Fields Volvo Northfield
Northfield, IL
425 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 425 reviews
May 05, 2018
Terrific facility, customer service I found the service staff to be extremely helpful and friendly, with the one knock being the customer service counter staff (where you pay for the ser I found the service staff to be extremely helpful and friendly, with the one knock being the customer service counter staff (where you pay for the service) not being as friendly as the service managers. The facility is excellent, with really nice customer service touches. More
by neverlift
Employees Worked With
Gary Jones, Mark Demma
April 03, 2018
Accident repair My car was sent to this dealership to have the door repaired from an accident. They managed to scrap the leather on my gear shift knob, scratch my doo My car was sent to this dealership to have the door repaired from an accident. They managed to scrap the leather on my gear shift knob, scratch my door handle, and rip the leather on my emergency break and loose a piece to it. My leather seat also has scratches on it. Very disappointing. I have pictures and wish I could post them. More
by Sell123
Employees Worked With
N/a
February 02, 2018
Very courteous and efficient This is the second Volvo that I've purchased and serviced at Fields Northfield and I won't go anywhere else. My car's heat stopped functioning in the This is the second Volvo that I've purchased and serviced at Fields Northfield and I won't go anywhere else. My car's heat stopped functioning in the middle of 0* weather on Saturday. I was 150 miles away! Even though they were extremely busy,they accommodated me and I dropped off the car on Monday. They provided me with a loaner. They needed to order a part so the car was not ready until Thursday but they kept me informed every step of the way. I can always count on these guys to fix whatever is wrong with the vehicle. thanks More
by Gregyousilly
Employees Worked With
Ryan. I always work with a different service advisor but it the service is consistent
February 20, 2017
Excellence dealership Purchased a Volvo from Jorgen Johnsson and he was terrific. Very patient, not pushy, knowledgeable and very professional. Showed us models we we inter Purchased a Volvo from Jorgen Johnsson and he was terrific. Very patient, not pushy, knowledgeable and very professional. Showed us models we we interested in; new and used. We met with him several times and was never pushy. The entire staff was excellent from salesmen to financial rep to service staff. I recommend highly Fields Volvo if you want great service. More
by gg84
Employees Worked With
Jorgen Johnssonl
November 11, 2016
Dishonest Dealer Fields Volvo is a dishonest company. They tried to charge me $7,200 dollars for work that I did not need. I went to an honest local Volvo shop and got Fields Volvo is a dishonest company. They tried to charge me $7,200 dollars for work that I did not need. I went to an honest local Volvo shop and got it fixed for $400. Ask around, their service writers are compensated to just sell more unnecessary work. That is how they make their money - in fact one of their service personnel told me that. I called the owner to tell him my story and he said there was nothing he could do to help. Dan Fields, the owner, was extremely unfriendly on the phone and was very arrogant. Stay away from this place unless you have a lot of extra money to waste. Honesty means nothing to Fields Volvo. More
by Anthony
Employees Worked With
Dan Fields
February 16, 2016
Excellent! Bought a pre-owned Ford Fusion from here, Salesman Mike Katz is the best. No high pressure sales tactics and made the whole experience excellent. Wi Bought a pre-owned Ford Fusion from here, Salesman Mike Katz is the best. No high pressure sales tactics and made the whole experience excellent. Will definitely be back in the future Thanks again! More
by jchiano
Employees Worked With
Mike Katz
January 20, 2016
The Best! Great dealership to buy and service your vehicle from. Service is their name - I purchased a Certified Pre-Owned Volvo from the dealership in June 20 Great dealership to buy and service your vehicle from. Service is their name - I purchased a Certified Pre-Owned Volvo from the dealership in June 2015, have brought the car in once for routine service and I couldn't be happier with my experience. Highly Recommend! More
by FR
Employees Worked With
Mike Pritchett
May 15, 2014
Best Service Experience Javier signed me in efficiently with a caring, personal interest in his client. The service was completed in less than an hour (a record in my experi Javier signed me in efficiently with a caring, personal interest in his client. The service was completed in less than an hour (a record in my experience)! I love my C-30 and Field's Service. Keep up the PERSONAL Service. Hope to trade up to a new C-30 someday :) More
by marymetcalf
Employees Worked With
Javier Melero
May 14, 2014
2011 Infinity X35 I was looking to purchase a specific car and Bill came highly recommended so I took a chance and drove out of my way to the Northfield Volvo dealershi I was looking to purchase a specific car and Bill came highly recommended so I took a chance and drove out of my way to the Northfield Volvo dealership, I met with bill and told him exactly which car I was looking to purchase and I left him my phone number, after a few days past by I received a call from bill who informed me that he found a 2011 Infinity EX35 with 20,000 miles and that the vehicle's cost was below the budget I told him I was able to afford. The next day I immediately drove to the dealership with my husband and fell in love with the car, it looked as if it was just driven out of the assembly line. I immediately put a deposit on the vehicle and called my state farm office in order to get the funding, when my husband and I returned to the dealership we informed bill that we had the funding approved by state farm and that we needed the vehicles V.I.N in order to complete the transaction with state farm. Bill not only helped me find the exact car that I was looking for but he also saved us money, bill went and spoke with mike, bill informed mike that we had gotten a very good interest rate thru state farm, however he asked mike to check and see if he could find us an even lower interest rate. Mike at which time started making phone calls and did not stop until he found us a better rate (almost 1% less!!) my husband and I were so surprised and satisfied that we had mike print out all the proper paperwork so that we could drive our new car home. Thank you so much for all of your help....sincerely , Marta and Rafael More
by haffee28
Employees Worked With
Bill Plain and Mike Wilson
March 29, 2014
Second review I've ever written For me to take the time to grope through websites to say what a pleasure it was doing business with Fields Volvo in Northfield, IL speaks volumes in i For me to take the time to grope through websites to say what a pleasure it was doing business with Fields Volvo in Northfield, IL speaks volumes in itself. I got a fair to good deal at Fields and the gentlemen I worked with were low pleasure, knowledgeable guys. If all Field stores/brands have this culture, I would be hard pressed not to buy my next cars there as well. In my search for a used Lincoln MKZ I visited several dealerships and CarMax. The other dealerships could not come close to the service and deal I got at Filed Volvo from Mike and Bill, and CarMax is CarMax. Negotiating with the Sales Mark was not the stress one would expect. As a matter of fact, there was a Park Ridge Lincoln dealership that actually brought arrogants and rudness to a new level. I',m alking about the Sales Manger, not the whipped and abused salesmen, but I digress. Fields is a class act in every respect. Bart PS: The other review I've written in my life was for a well driller in Northern Wisconsin. Need a well drilled? Morin and Johnson Well Drilling, Niagra, WI. Need a car? Fields. More
by barto123
Employees Worked With
Mike Prichert, Bill Plain Sales Consultants and Mark Laskowski Sales manager
