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Fields Volvo Northfield

Northfield, IL

4.8
412 Reviews

770 Frontage Road

Northfield, IL

60093

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Showing 412 reviews

February 20, 2017

Excellence dealership Purchased a Volvo from Jorgen Johnsson and he was terrific. Very patient, not pushy, knowledgeable and very professional. Showed us models we we inter More

by gg84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorgen Johnssonl
Feb 21, 2017 -

Fields Volvo Northfield responded

Thanks for your review and high rating! We are glad to hear that your experience was pleasant. We appreciate your patronage and look forward to seeing you again!

November 11, 2016

Dishonest Dealer Fields Volvo is a dishonest company. They tried to charge me $7,200 dollars for work that I did not need. I went to an honest local Volvo shop and got More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Fields
Jan 13, 2017 -

Fields Volvo Northfield responded

We are truly concerned about your experience. We take your customer satisfaction very seriously, which is why we continued the discussion offline and offered the refund. Your feedback is appreciated and we will take it as an opportunity to reflect on our services. We have been in the automobile business for 45 years and can guarantee that our dealerships focus on keeping our customers’ automobile safe and do so with integrity. We understand that maintaining your car is important and we strive to advise only the best, factory-recommended repairs. We hope to see you again in the future. You can directly reach me, Joe, at 847-831-2100, or via email at jcotteleer@fieldsauto.com. Sincerely, Joe Cotteleer, General Manager.

February 16, 2016

Excellent! Bought a pre-owned Ford Fusion from here, Salesman Mike Katz is the best. No high pressure sales tactics and made the whole experience excellent. Wi More

by jchiano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Katz
January 20, 2016

The Best! Great dealership to buy and service your vehicle from. Service is their name - I purchased a Certified Pre-Owned Volvo from the dealership in June 20 More

by FR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pritchett
May 15, 2014

Best Service Experience Javier signed me in efficiently with a caring, personal interest in his client. The service was completed in less than an hour (a record in my experi More

by marymetcalf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Melero
May 14, 2014

2011 Infinity X35 I was looking to purchase a specific car and Bill came highly recommended so I took a chance and drove out of my way to the Northfield Volvo dealershi More

by haffee28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Plain and Mike Wilson
March 29, 2014

Second review I've ever written For me to take the time to grope through websites to say what a pleasure it was doing business with Fields Volvo in Northfield, IL speaks volumes in i More

by barto123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Prichert, Bill Plain Sales Consultants and Mark Laskowski Sales manager
December 23, 2013

Justin in service is the only one I'd recommend He came to my aid in more than several instances where dealership wanted to overcharge me or couldn't "find" the problem. Otherwise every time I bring c More

by Bostonova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
December 23, 2013

Roger is The Man in the sales dept. For one "honest car salesman" would normally be an oxymoron but not with Roger. I bought my first used car from him and waited months until he found the perfect car More

by Bostonova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Martinez
July 08, 2013

Bought a used 08 Chevy Malibu and was not expecting to leave the lot with the car that day, but the people who worked at the dealership helped us out financially to get the car, and we drove the car home More

by timy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
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