Fields Volvo Northfield

Fabulous experience. Best customer service!! Let me start out by saying that I had a horrible experience, scratch that, multiple horrible experiences at my local dealer. Every time I attempted to Let me start out by saying that I had a horrible experience, scratch that, multiple horrible experiences at my local dealer. Every time I attempted to allow them to sell me a car they treated me worse than the time before. Knowing my local dealer was going to be a disaster to work with, I called Fields. Janki and the whole Fields team were AMAZING! They worked tirelessly to get me the car I wanted and everyone was so lovely when I came to pick it up. I could not recommend Fields or Janki more. They are fabulous and we will be using them again in the future. More

Javier and Rafael Excellent service writer/ technician combo. From the time I drop the car off till the time I pick it up, I’m confident that the job will be done r Excellent service writer/ technician combo. From the time I drop the car off till the time I pick it up, I’m confident that the job will be done right. I’m very particular on who works on my car, therefore, I bring it to Fields More

Excellent Service Javier always taking care the services that we need for our cars. It is always an amazing experience having our car serviced at northfield fields Vol Javier always taking care the services that we need for our cars. It is always an amazing experience having our car serviced at northfield fields Volvo because of him. You have a wonderful excellent employee like Javier. When it comes to car service he make it easier and convenient for us. He deserves an excellent complements More

Called for an appointment and got in the same day Bad battery replaced and system checked, just over an hour. What more could you ask for! Checked with parts guy, Barry, who did a great job research Bad battery replaced and system checked, just over an hour. What more could you ask for! Checked with parts guy, Barry, who did a great job researching and ordering a replacement part for my other car. It arrived the next day. More

Always a good experience Always professional, estimates always accurate, promises always kept. It's hard to ask for much more. I purchased the car from Field's and they've d Always professional, estimates always accurate, promises always kept. It's hard to ask for much more. I purchased the car from Field's and they've done all the maintenance. I am very pleased. More

Fields Northfield team never disappoints! This service dept helps me keep my '12 XC90 running in tip-top shape even after 162K miles! Love my Volvo! Bought it from this store new. I drive f This service dept helps me keep my '12 XC90 running in tip-top shape even after 162K miles! Love my Volvo! Bought it from this store new. I drive from WI for this service dept. Most courteous to customers, even if it's just for a simple oil change! Thank You! More

Needed a fix for rattle and checkup Gavin was really terrific handling an old lady!!!! More work than anticipated, but he carefully walked me through the whole thing and kept me informe Gavin was really terrific handling an old lady!!!! More work than anticipated, but he carefully walked me through the whole thing and kept me informed every step of the process More

Fast, Quick Service We had to have our car towed to the dealership because of some issues. They looked at it that day, communicated with us along the way and we had it ba We had to have our car towed to the dealership because of some issues. They looked at it that day, communicated with us along the way and we had it back and fixed the next day. Thanks! More

Always Excellent Routine service done professionally and with a smile. Always a great experience at this dealership. They take the time to make sure I’m satisfied and Routine service done professionally and with a smile. Always a great experience at this dealership. They take the time to make sure I’m satisfied and understand the work done. More

Thorough, effective and complete. Solved two long existing and one emergency problem. Diagnosis effective and at reasonable cost. Use of a loaner car most helpful. I travel a good di Solved two long existing and one emergency problem. Diagnosis effective and at reasonable cost. Use of a loaner car most helpful. I travel a good distance for good service. More