Fields Volvo Northfield
Northfield, IL
Filter Reviews by Keyword
By Type
Showing 420 reviews
Always Pleasant Javier is always pleasant, informative, gracious and really concerned about our issues with the car. We always get exceptional service from Javier ev Javier is always pleasant, informative, gracious and really concerned about our issues with the car. We always get exceptional service from Javier every time we bring in the car. More
Regular service on 100K Volvo XC90 Fully priced, but well worth it. Very helpful service supervisor. Facilities clean and inviting. Check-out was efficient and helpful. Initial check Fully priced, but well worth it. Very helpful service supervisor. Facilities clean and inviting. Check-out was efficient and helpful. Initial check-in was comprehensive but quick. More
Generally very helpful and efficient We've had to bring our certified Volvo SUV in a couple of times, one time was an issue with the door lock, another time with the charging cable that w We've had to bring our certified Volvo SUV in a couple of times, one time was an issue with the door lock, another time with the charging cable that was not Volvo's fault. They have been very helpful every time and resolved all issues. They were a little difficult with the charging cable which required an extra stop, but in the end they replaced it without any issues. Generally speaking I highly recommend this dealership, including the sales department. Very honest and genuine. More
Excellent communication and facility I was kept informed every step of the way by text and personal interaction with the service team. The facilities make waiting easy! There is great WiF I was kept informed every step of the way by text and personal interaction with the service team. The facilities make waiting easy! There is great WiFi, snacks, a couple of televisions, comfortable seating, a room for kids to play... the whole set up screams convenience and comfort. More
Fast, efficient service. I arrived a few minutes early, was taken almost immediately and given an explanation of the 60,000 mile service. I asked for a few upgrades and some I arrived a few minutes early, was taken almost immediately and given an explanation of the 60,000 mile service. I asked for a few upgrades and some changes and they were made with no problem. I got a quick shuttle back to my home and, when ready, a quick shuttle back to the dealership for my car. All-in-all everything was great. More
CONFIDENCE, ALWAYS GREAT SERVICE, PIECE OF MIND ALWAYS GREAT SERVICE, WHEN NOTIFIED ME FOR THINGS OR EXTRA WORK MY VOLVO NEEDS IT MAKES ME FEEL CONFIDENCE. THE SERVICE ALWAYS IN THIS DEALER SHIP GIV ALWAYS GREAT SERVICE, WHEN NOTIFIED ME FOR THINGS OR EXTRA WORK MY VOLVO NEEDS IT MAKES ME FEEL CONFIDENCE. THE SERVICE ALWAYS IN THIS DEALER SHIP GIVE ME PIECE OF MIND More
Always top notch service at Field's Volvo Northfield Consistenty always great service here! Gives me great piece of mind that the team here always delivers on service and time committments to keep me saf Consistenty always great service here! Gives me great piece of mind that the team here always delivers on service and time committments to keep me safe! More
Exceptional Service Experience While here visiting family, my 2018 XC 90 required a systems update. Kudos to everyone at Fields Volvo for making this service experience truly excep While here visiting family, my 2018 XC 90 required a systems update. Kudos to everyone at Fields Volvo for making this service experience truly exceptional; they have set the bar extremely high for my dealership back on Long Island. Javier’s professionalism and courteous customer service, the comfortable waiting area including the food and amenities, and the timeliness in completing the service call all contributed to my rating. More
Even charged my EV! Great at scheduling, providing loaner, and "taking care of business"! Vehicle fairly clean too. Few loose ends can wait until next time... Great th Great at scheduling, providing loaner, and "taking care of business"! Vehicle fairly clean too. Few loose ends can wait until next time... Great that they have multiple dealerships. More
Good service! Javier is a fine person to do his job! Friendly and efficient. I appreciate his calling when the work was done. The service department is lucky to Javier is a fine person to do his job! Friendly and efficient. I appreciate his calling when the work was done. The service department is lucky to have him! More