Fields Volvo Northfield

Easy to get things done I appreciate how easy it is to schedule appointments and get a loaner (if you bought the car at Field’s). Everyone is pleasant and the work is done ef I appreciate how easy it is to schedule appointments and get a loaner (if you bought the car at Field’s). Everyone is pleasant and the work is done efficiently. More

Stellar service every time I have had excellent service each time I have visited! They have offered a brand new vehicle when I’ve needed a loaner car which has been wonderful. S I have had excellent service each time I have visited! They have offered a brand new vehicle when I’ve needed a loaner car which has been wonderful. Service procedures have been completed in a timely manner and great communication from start to finish. I highly recommend Field Volvo! More

So easy! I was able to schedule the service (with a loaner) by tapping the screen in my car. Drop off and pick up was seamless and Javier communicated by text, I was able to schedule the service (with a loaner) by tapping the screen in my car. Drop off and pick up was seamless and Javier communicated by text, which allowed me to keep updated while at a work conference. More

Excellent normal maintenance Great communication from the beginning to the end, confirmed appointment, reminder sent and text sent with contact information for service representat Great communication from the beginning to the end, confirmed appointment, reminder sent and text sent with contact information for service representative. Work was done promptly, received a text when call was ready and picked up my car 10 minutes later. More

Flat Tire Service Got an appointment immediately. They fit me in even though they were fully booked. Service was completed in 90 minutes. Everything working fine. N Got an appointment immediately. They fit me in even though they were fully booked. Service was completed in 90 minutes. Everything working fine. No other issues. More

Exceptional Services I always take my vehicle to the dealer for services. They provide reliable services and always update me with the status. I waited for the maintenance I always take my vehicle to the dealer for services. They provide reliable services and always update me with the status. I waited for the maintenance done this time and I was able to work remotely while I was waiting there. More

Excellent, as always My experience with the Volvo service department has always been excellent. This visit, 50,000 mile maintenance, was another example of that excellence My experience with the Volvo service department has always been excellent. This visit, 50,000 mile maintenance, was another example of that excellence. Dropped off our S80 the night before the service and picked up a loaner (a really nice XC60). At drop off I had a talk with Javier about how the car was running, whether I had any problems. He got down all the details and turned me over to Loreli who got me into my loaner vehicle quickly and easily, including a short instruction session on what was different in operation between my car and the loaner. I was on my way quickly. Javier called my the next morning, told me about their inspection of my S80 and the things that needed to be done. Gave me a complete explanation and made sure I understood everything. I gave to go ahead. Got a call in the afternoon that it was ready for pickup. Javier went over my invoice, explained everything again in detail and I was on my way with my S80 in short order. Just a great experience overall. More

Gavin is great Clear communication of repairs. Answered all questions. Allowed me to have a courtesy car because of the work that needed to be completed. Great at Clear communication of repairs. Answered all questions. Allowed me to have a courtesy car because of the work that needed to be completed. Great attitude. More

Keep Buying Volvos Because of the Service Counter I have owned 4 Volvos & anticipate purchasing another one when the time comes. I am always very pleased with the people at the service counter--keep I have owned 4 Volvos & anticipate purchasing another one when the time comes. I am always very pleased with the people at the service counter--keep up the good work! More

Satisfactory service The service needed on my aging car was done promptly. Now I can confidently keep driving it for another 15 years (or buy a new one!) The service needed on my aging car was done promptly. Now I can confidently keep driving it for another 15 years (or buy a new one!) More