Fields Volvo Northfield

Cold weather outside, warm professionalism inside. In spite of the severe weather Illinoisans were facing a few days ago, I kept my first appointment with Fields Volvo, Northfield, nonetheless. Calling In spite of the severe weather Illinoisans were facing a few days ago, I kept my first appointment with Fields Volvo, Northfield, nonetheless. Calling for Customers Service was a breez and the date was set up according to my own schedule rather done by theirs; quite atypical from the rest of competitors. The staff were very affable and professional. The waiting room area was roomy as well as sunny (in spite of the frozen scenery outside. Free beverages, great coffe and food were also available to us. In summary, I experienced a completely different and pleasant wait knowing that my Volvo SUV was being serviced by professional mechanics at the same time. Kudos for Fields Volvo of Northfield! More

Service has always been good Javier is very good to work with. Never had an issue with the car. The tech person who works on it, Jon Swift, must do very good work, as the car has Javier is very good to work with. Never had an issue with the car. The tech person who works on it, Jon Swift, must do very good work, as the car has over 66,000 miles and runs very well! More

Good service, but for an unnecessary reason A couple of months ago, my 2017 XC90 was leaking coolant. I took it in, they fixed it. I also lost the headlight washer cover, so they replaced that a A couple of months ago, my 2017 XC90 was leaking coolant. I took it in, they fixed it. I also lost the headlight washer cover, so they replaced that as well. Now, two months later, I'm again leaking coolant, and I've again lost the headlight washer cover. Thank goodness I'm still under warranty. I'll probably be back in another two months. The service team, in spite of the trouble with the car and it's repairs, are great. I never have to wait long, they get me in a loaner quickly, are always helpful in answering questions or concerns I have. More

Always great service Always great service. I didn't have to wait to drop off / pick up my car. The waiting area is very comfortable. Jorge made sure that my transportation Always great service. I didn't have to wait to drop off / pick up my car. The waiting area is very comfortable. Jorge made sure that my transportation needs were covered. More

Hays XC90 Service Ryan is always straightforward and helpful. Your service department is great. We drive an hour to use your service department and it is well worth i Ryan is always straightforward and helpful. Your service department is great. We drive an hour to use your service department and it is well worth it. Mary Hays More

Service was great even though we had a hiccup at first I rated 5 stars because somehow my service appointment time was not in their system even though I made it over the phone a week in advance. They still I rated 5 stars because somehow my service appointment time was not in their system even though I made it over the phone a week in advance. They still fit me in, however, and provided a loaner so I was pleased. More

First time service visit This was my first experience with service at Fields and I couldn't ask for anything better. My car was ready in the time frame I was given, they expla This was my first experience with service at Fields and I couldn't ask for anything better. My car was ready in the time frame I was given, they explained what they did and results, and my shuttle service was wonderful. It was raining and my car was brought inside for me. Just so pleased. More

Excellent service Have brought to Fields Volvo since I picked up new ,bought overseas Volvo military sales , allways been treated like I bought it from Fields good serv Have brought to Fields Volvo since I picked up new ,bought overseas Volvo military sales , allways been treated like I bought it from Fields good service. More

Not a surprise This is my third car through the Fields group. They have always done an exceptional job with the whole ownership experience, from buying, servicing a This is my third car through the Fields group. They have always done an exceptional job with the whole ownership experience, from buying, servicing and selling the cars. This latest service was a scheduled one, where they turned the car around quickly, clean, and caught some things I was not aware of, but were warranty items....very nice experience. More

Routine maintenance, no charges, under warranty Service rep was Aneta Bukowska. Very pleasant and helpful as she explained the work that was done....it was pouring rain....she had the car brought i Service rep was Aneta Bukowska. Very pleasant and helpful as she explained the work that was done....it was pouring rain....she had the car brought into the service area so I would not have to out in the weather when I picked it up....how polite that was!!!! More