Fields Volvo Northfield

exceptional service We brought our car in to add some oil. Our service advisor Aneta Bukowska, suggested that we learn why the need to add oil. After an hour she advis We brought our car in to add some oil. Our service advisor Aneta Bukowska, suggested that we learn why the need to add oil. After an hour she advised us that something serious was wrong with the engine and gave us a loaner while additional work was to be performed. Our car was still under warranty. We were finally told that Volvo was giving us a new motor. If Aneta didn't think to investigate the matter and simply added some oil, serious problems could have occurred while on the road. We have always been satisfied with the exceptional service we have received from Fields. More

Another Great Service Experience Needed a tire after a nail was found embedded in the old one. Gavin reminded me that I had purchased the tires at the dealership within the past 2 ye Needed a tire after a nail was found embedded in the old one. Gavin reminded me that I had purchased the tires at the dealership within the past 2 years, so the cost of the tire was under warranty. I will continue to purchase Volvos in the future primarily because I like everything about the dealership. More

Routine 40k maintenance Ease of scheduling Prompt service with a smile Answered questions and addressed any issues Follow up phone call and text No problems encountered e Ease of scheduling Prompt service with a smile Answered questions and addressed any issues Follow up phone call and text No problems encountered etc etc More

Great service as always from Javier Melero. I needed 90,000 miles service. They also did the rear brakes. I am always pleased with the quality of service and courteous treatment by employees. I needed 90,000 miles service. They also did the rear brakes. I am always pleased with the quality of service and courteous treatment by employees. More

Excellent Overall Service My service rep Aneta and the techs were excellent. I appreciate very much that I was given a discount for my service, since it turned out to more exte My service rep Aneta and the techs were excellent. I appreciate very much that I was given a discount for my service, since it turned out to more extensive than originally planned. Great dealership, great service dept! More

Regular maintenance I went in for 90k miles maintenance. I was waiting at the customer waiting lounge for the service to be completed. The service advisor kept me updated I went in for 90k miles maintenance. I was waiting at the customer waiting lounge for the service to be completed. The service advisor kept me updated with the progress and it finished within the time promised. More

First Aneta, was wonderful, when i told her I had lost an O First, when I told Aneta that I had lost an O in Volvo, and might they have one...she said she'd check with the tech's....any YEP they did....! Every First, when I told Aneta that I had lost an O in Volvo, and might they have one...she said she'd check with the tech's....any YEP they did....! Everyone is so polite and friendly, and when ever I've taken my car there it is a pleasure, even though it costs $$$$. Regards, Karin More

Professional and Prompt Service Aneta at Fields Volvo could not have been more accommodating, professional, courteous or gracious. I was over an hour late for my appointment to have Aneta at Fields Volvo could not have been more accommodating, professional, courteous or gracious. I was over an hour late for my appointment to have a flat tire changed but Aneta managed to get my car serviced immediately—no problems nor issues. It is a testament to the whole service team that I was attended to so quickly and thoroughly despite my tardiness. Kudos to Aneta and Fields Volvo Service. More

Attentive, helpful, friendly. The reps at the service center are very responsive and helpful. They keep you informed and follow up on questions and concerns. I always feel welcome The reps at the service center are very responsive and helpful. They keep you informed and follow up on questions and concerns. I always feel welcome there as a customer. More

10K service I was in for the 10K on my 2019 XC60. The drop off was fast and easy. They had a great loaner car ready to go. I also received a text from the serv I was in for the 10K on my 2019 XC60. The drop off was fast and easy. They had a great loaner car ready to go. I also received a text from the service department that told me how to contact them if I needed anything. Later that day I received a text telling me they were still working on the car. I received another text telling me the car was ready for pickup. Communication between the service department was outstanding. More