Fields Volvo Northfield

unexpected service visit exceprional level of service. customer service at its best. service advisor Aneta did everything to mittigate the inconvenience of having a vehicle exceprional level of service. customer service at its best. service advisor Aneta did everything to mittigate the inconvenience of having a vehicle out of service for a lengthy repair. kept the customer well informed about the repair status. More

1 year check up Very pleasant customer service and kept me informed on status of completion. Unfortunately required keeping the car over the weekend due to brake rot Very pleasant customer service and kept me informed on status of completion. Unfortunately required keeping the car over the weekend due to brake rotor replacement. No issue since I had a loaner car. Warranty covered all the work but concerning that after 8700 miles, required brake rotor Replacement More

great The service has always been great.I have bought a total of six volvos i would never have them serviced any wer but Fields they treat you like one of t The service has always been great.I have bought a total of six volvos i would never have them serviced any wer but Fields they treat you like one of the family. More

Excellent routine service, with a twist I came in for routine 90K miles service and preparation for a long road trip. Service got in at my desired time and kept me updated. The problem I b I came in for routine 90K miles service and preparation for a long road trip. Service got in at my desired time and kept me updated. The problem I brought was that the vehicle was rear ended in a moderate accident (it saved the life of my family and 2 dogs, although the other car was totaled), and I asked them to look the vehicle over since it just returned from repairs. They were able to verify that repairs were done correctly, except for a broken emissions part, which will now be getting repaired by the insurance company. David Ritter was very helpful, listened to my concerns, and kept me updated through the process. I purchased my Volvo at the old location and love the current location. They always make it convenient for me. More

Enjoyable Service Experience Polite and explained all of the process, before, during and after. Professional and courteous. Enjoyed a cup of coffee and a snack before hitting the Polite and explained all of the process, before, during and after. Professional and courteous. Enjoyed a cup of coffee and a snack before hitting the road. More

Great Service Brought my S60 in for 20,000 mile check. I wanted to wait for the service. I was able to work from their comfortable waiting area, have a yogurt and Brought my S60 in for 20,000 mile check. I wanted to wait for the service. I was able to work from their comfortable waiting area, have a yogurt and coffee for breakfast and my car was done very quickly. Great experience. More

Great Service! Ryan walked me through getting my car to the dealership. They took me in immediately and resolved my issue promptly and efficiently at minimal cost. Ryan walked me through getting my car to the dealership. They took me in immediately and resolved my issue promptly and efficiently at minimal cost. They even washed my vehicle! More

Sales Manager Pat My wife and I purchased a used car last week. During the test drive there was a noticeable noise coming from the rear of the car. Zoar, the salesman, My wife and I purchased a used car last week. During the test drive there was a noticeable noise coming from the rear of the car. Zoar, the salesman, took the car to have a tech look at it. After a short time he came back and said the problem was corrected. After purchasing the car the same problem came back after a couple of days. I reached out to the Sales Manager, Pat. She was kind enough to take my call, listen to my concerns and schedule for me to bring the car back to be looked at. It was determined that what was done to the car did not correct the problem, but was rather a temporary fix to something that needed replacement. Pat said that the repair would be done, at no cost to me and my wife. I have to thank her again for taking the time to take my call and listen to my concerns. I also need to thank her for having the defective part replaced, at no cost to me and my wife. She is a true professional and a huge asset to the Dealership. Thanks Pat;. My wife and I appreciate you and what you did for us. You rock!!! More

Always excellent work Feilds is my go to shop for all things with my 160,000 mi V70R. They keep it running as well as the day they sold it. Feilds is my go to shop for all things with my 160,000 mi V70R. They keep it running as well as the day they sold it. More

I am always well informed. Gavin takes good care of me! The dealership is calm, efficient, well-appointed and the service managers are excellent, especially Gavin. I always wait for my car and the waiting The dealership is calm, efficient, well-appointed and the service managers are excellent, especially Gavin. I always wait for my car and the waiting space is relaxed & inviting More