Fields Volvo Northfield

Friendly, informative and EXCELLENT CUSTOMER SERVICE! My husband and I bought our New 2016 XC90 in this location on 1/2016. We had our car serviced at Volvo Northfield since the beginning. We have not b My husband and I bought our New 2016 XC90 in this location on 1/2016. We had our car serviced at Volvo Northfield since the beginning. We have not been satisfied with service in the beginning of our services (10K, 20K, other checks in between). We even tried Volvo Barrington to get Volvo Recall fix performed there just to try other Volvo dealerships for service. Barrington Volvo is small but provided decent service. However, we decided to take our XC90 to Northfield for another try due to a seatbelt pretensioner service that showed up in the dash on 10/8/19. James Mcneely and David Ritter has been very informative, pleasant, transparent about the whole service experience. They ordered a part for our seatbelt pretensioner that took an extra day for repair and also suggested to complete 40K Maintenance. They were timely, explained what work was completed on our car and provided excellent customer service. I wanted to take the time to write this review as these two Service Advisors definitely changed our experience with Service Dept. at Volvo Northfield compared to previous experiences. They also provided a loaner car when our car was going to take longer than expected for repairs. As compared to previous, We were called by a previous service advisor to return a loaner car when our car repairs were not finished. More

Timely and excellent service Brought car in for 20,000 service. Wonderful service experience. Service Tech Gavin was great. Ride to office was very friendly. Washed card after ser Brought car in for 20,000 service. Wonderful service experience. Service Tech Gavin was great. Ride to office was very friendly. Washed card after service. More

Timely, responsive gave me a loaner and had my car ready to pick up with a minimum of fuss. I appreciate all of it. Thx! to pick up with a minimum of fuss. I appreciate all of it. Thx! More

Friendly and efficient service My car was ready at the time I requested. I was called to inform me of that. My car was washed and the employee who did that even scraped off some adh My car was ready at the time I requested. I was called to inform me of that. My car was washed and the employee who did that even scraped off some adhesive that remained on the side window after I had removed several large stickers. More

Dave was excellent-he was super helpful! car was washed - took a bit longer than I had hoped but overall very satisfied with the dealership took a bit longer than I had hoped but overall very satisfied with the dealership More

Customer service The young lady that took my information and helped my realize that I needed a new tire, because I had a nail in the tire in a bad place, was very nice The young lady that took my information and helped my realize that I needed a new tire, because I had a nail in the tire in a bad place, was very nice and informative. Everyone I came into contact with was very nice. More

Amazing customer Service Truly exceptional service on my XC40 Only concern is internet map/ GPS is always facing north, not the direction of my driving. And no one able to fi Truly exceptional service on my XC40 Only concern is internet map/ GPS is always facing north, not the direction of my driving. And no one able to fix it. More

Routine Service I brought my 2019 Volvo S60 in for its 10,000 mile service. From my initial call to the completion of my service, the Fields Volvo team was professio I brought my 2019 Volvo S60 in for its 10,000 mile service. From my initial call to the completion of my service, the Fields Volvo team was professional and courteous. The only recommendation I have for improvement is that customers are given information about the expected length of the service. More

Get service and great people ... on time ... work was done ahead of schedule ... great waiting area ... I would recommend this dealership to otherS Thanks Dion and Diane ... on time ... work was done ahead of schedule ... great waiting area ... I would recommend this dealership to otherS Thanks Dion and Diane More

Always great service and people I purchased my first Volvo from Fields Volvo Northfield back in 2013 and purchased my second at Fields Waukesha this year, but all of my service is pe I purchased my first Volvo from Fields Volvo Northfield back in 2013 and purchased my second at Fields Waukesha this year, but all of my service is performed by the Northfield team. I'm able to get appointments quickly, and both the customer service and the service performed on my car is top notch. This is a great team of people all the way around, and I highly recommend them. More