Fields Volvo Northfield

I had a very smooth and happy experience arranging the appointment. Then, from the time I arrived, Betsy listened and cared and sprung into action. I couldn’t have asked for more. I was driven by Volvo appointment. Then, from the time I arrived, Betsy listened and cared and sprung into action. I couldn’t have asked for more. I was driven by Volvo to a nearby appointment. Later, when Betsy alerted me to the fact that I needed 2 new tires and gave me the price, she answered my questions immediately. I checked on the price from a tire place I’ve been using for years, and they couldn’t beat her price significantly, so I authorized her to replace the tires. Meanwhile, a driver brought me to an appointment I had during the service, and then brought me home when the tire change was ordered. My husband and I picked up our car on Saturday night from the cashier without any problem, and again, with gracious and prompt service. It was an amazing experience! I know things can’t always go that smoothly - but I thank you so much for always going above and beyond. Thank you, Betsy! More

I dropped my car off urgently on a Sunday night without an appointment On Monday. The team got me in, diagnosed, and fixed by Monday afternoon! Awesome service. Very grateful. an appointment On Monday. The team got me in, diagnosed, and fixed by Monday afternoon! Awesome service. Very grateful. More

SOFTWARE PROBLEM REQUIRED UPDATING Fields Volvo handled my software problem with my XC60 in a very timely fashion. I had to have car towed to dealership in the morning (used Roadside S Fields Volvo handled my software problem with my XC60 in a very timely fashion. I had to have car towed to dealership in the morning (used Roadside Service) and by 5:00pm that day my car was ready for me to pick up. The customer service by James and Ryan were excellent -- great More

This dealership met my expectations. They were clear regarding the process in words I could understand. Cost was what I was told before service began. regarding the process in words I could understand. Cost was what I was told before service began. More

No matter the issue, Ryan is ready to find the answer. It's a major reason I stay with Fields Volvo. Last Saturday, I ordered my new 2020 V60. It's a major reason I stay with Fields Volvo. Last Saturday, I ordered my new 2020 V60. More

Ryan in the service department is the best! He always makes sure everything runs smoothly. The loaner car was ready for me when I arrived. He took the time to make sure my phone paired up and everything makes sure everything runs smoothly. The loaner car was ready for me when I arrived. He took the time to make sure my phone paired up and everything was okay. He also kept in communication with me about what was going on with my car and when it would be ready. Great experience and my car looks great!! More

Fields Volvo always gives EXCELLENT CUSTOMER SERVICE!! All the staff, Sales & Service, has ALWAYS given us excellent service. If purchasing a new Volvo & servicing the one we are driving the staff at Fiel All the staff, Sales & Service, has ALWAYS given us excellent service. If purchasing a new Volvo & servicing the one we are driving the staff at Fields Volvo will treat you like a "Member of their Family"! More

Great Service Always get great service and full inspection to determine if problems exist. Good communications and almost always have the car ready when promised. Always get great service and full inspection to determine if problems exist. Good communications and almost always have the car ready when promised. Only issue was failure to update service record as requested. More

As always, great service. Fields Volvo has always been great with service since I bought my first Volvo from them 22 years ago. From spur of the moment fixes to major repairs, Fields Volvo has always been great with service since I bought my first Volvo from them 22 years ago. From spur of the moment fixes to major repairs, they have been extremely accommodating and professional. More

Lifelong Volvo owner who was previously serviced by this dealership five years ago and had an exceptional experience. Moved out of town and just returned. Came back to Fields Volvo for servicing and was del dealership five years ago and had an exceptional experience. Moved out of town and just returned. Came back to Fields Volvo for servicing and was delighted to see the experience was exactly the same… Exceptional. More