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Fields Lexus Glenview

Glenview, IL

4.7
1,711 Reviews

2000 Waukegan Rd

Glenview, IL

60025

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Showing 1,711 reviews

May 31, 2017

Excellent Martha is very attentive and helped me figure out exactly what was needed for my Lexus. I really appreciate seeing women in the service center because More

by Dfitz311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martha Turaczy
May 31, 2017 -

Fields Lexus Glenview responded

Thank you for your kind review. We look forward to seeing you around the dealership and assisting you with your future vehicle needs.

May 30, 2017

Scratched wheels Serviced the car for few years. Went for oil change, got car back with FOUR scratched 19inch LS460 premium wheels. Dealership said they did not perfor More

by GrubyDym
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Kappel
May 30, 2017 -

Fields Lexus Glenview responded

Bredemann Lexus and the Better Business Bureau have found your situation to be without merit and thus your case has been closed, unfortunately not to your satisfaction. We always make every attempt to provide the highest level of customer service to our guests, but we cannot cover repairs at our own cost as you requested when we did not create the damage in the first place. The small areas of scuffs shown in the photos and observed by management at Bredemann Lexus are not related to performing an Oil & Filter change on the engine of the vehicle. At no time were the wheels taken off, and the vehicle was not washed per your request. We have not been the only servicing facility performing work on the vehicle. Some of the locations listed that are known, were not Authorized Lexus dealerships and Bredemann Lexus would have no way to validate the skill level of technician(s) performing work or facility equipment/condition.

Dec 12, 2017 -

GrubyDym responded

FUNNY I reported the scratch after owning the vehicle for few years. WHY WOULD YOU BRING UP PAST HISTORY OF THE CAR FROM 6 YEARS AGO is this the way You do business?? Nice tactics. Just because the car was serviced somewhere else PRIOR to my purchase of the actual vehicle, I did all maintenance on the car in Your dealership. Bought extended warranty from You, AND YOUR WAY OF SAVING YOUR BUTT IS TO TELL ME WHEELS GOT SCRATCHED FEW YEARS AGO AND I DID NOT SEE IT, ONLY AFTER YOU DID THE OIL CHANGE FOR THE 10TH TIME THEN I BLAMED YOU? LETS BE REAL. If that is how You do things... hopefully karma will make Your lives miserable.

May 30, 2017

Excellent Trio Malinda-Martha-Christine are the best in service! I can always count on these three if I need anything! I always trust what they recommend and it sh More

by Lois
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Hackl, Malinda Montanez, Martha Turaczy
May 31, 2017 -

Fields Lexus Glenview responded

Thank you for your wonderful review! We are so happy to know our service gals have always provided you with an enjoyable visit for service!!

May 27, 2017

Saturday Service at Lexus Excellent service at Bredemann. Martha, again has done a great job making sure my Service was complete and vehicle returned washed. Great dealership More

by ChungT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martha Turaczy
May 30, 2017 -

Fields Lexus Glenview responded

Thank you Chung. We look forward to many more enjoyable visits with you.

May 26, 2017

Sanjee Repair The service mechanics and service techs at Bredemann Lexus are are the best.  I did not purchase my car here (but I will in the future) and I was give More

by Sanjee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malinda Montanez, Martha Turaczy
May 26, 2017 -

Fields Lexus Glenview responded

Sanjee, we are so happy to read about your experience, thank you for sharing! Malinda and Martha are a true asset to our service team and we are so pleased to know you have had many enjoyable visits with them. We look forward to seeing you around the dealership and assisting you with your future vehicle needs!

May 25, 2017

The best Thanks Martha, you make easy my experience , THANKS.am caming back any time if my car needs anything,, really I feel that I can trust with any recomme More

by Mylexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martha Turaczy
May 25, 2017 -

Fields Lexus Glenview responded

Thank you for your wonderful review! We look forward to seeing you around the dealership!!

May 23, 2017

First Lexus A pleasure to drive. Quiet, comfortable, solid-feeling, and beautiful. Looking forward to some road trips. Husband and I are pleased with this purchas More

by cookieharms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Holmer
May 24, 2017 -

Fields Lexus Glenview responded

Congratulations on your new ride! We are so happy to know you have been enjoying your new ride. We wish you many memorable miles of happy driving!

May 21, 2017

Amazingly awesome I came Into the dealership without an appointment. I had a flat tire the night before. Melinda immediately took care of me and had a new tire instal More

by Jelisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malinda Montanez
May 22, 2017 -

Fields Lexus Glenview responded

Jelisa, we are so happy to know you had such a pleasant experience working with Malinda. We wish you many miles of care-free driving in your Lexus! Thank you for your wonderful review and rating!!

May 19, 2017

Martha, Bredemann Lexus Service Consultant I purchased a Lexus ES350 in 2009 from Bredemann Lexus. I have returned twice a year to them for semi-annual car maintenance. My last two service visi More

by Walt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martha Turaczy
May 22, 2017 -

Fields Lexus Glenview responded

Thank you for taking the time to post this wonderful review and share your experiences with us online. We look forward to many more!

May 18, 2017

Excellent experience! My husband and I had exceptional service at Bredemann Lexus. Glenn, Al, and Mike were incredibly professional, friendly and trustworthy. We came in to More

by Jamie&Jake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Holmer, Mike Shparago, Glenn Fitch
May 19, 2017 -

Fields Lexus Glenview responded

Thank you Jamie and Jake! We are so happy to know our staff provided you with such an enjoyable shopping experience. Congratulations on your new ride!! If you have any questions or concerns, please do not hesitate to reach out to us!

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