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Fields Lexus Glenview

Glenview, IL

4.7
1,723 Reviews

2000 Waukegan Rd

Glenview, IL

60025

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Showing 1,723 reviews

July 21, 2017

Professional sales and service We just bought our 2nd Lexus from Bredemann Lexus and were extremely satisfied with the professional sales staff and the service department. Renis P More

by lileechicago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renis Pavlik, Jeff Kaddatz
Jul 21, 2017 -

Fields Lexus Glenview responded

Thank you for your kind and loyal business! We are so happy to know you have had many enjoyable visits at the dealership. We look forward to seeing you around!!

July 21, 2017

Norma Morris Norma is excellent; great patience, humor when appropriate, makes and KEEPS a promise. I have bought or leased over the years three vehicles at Bredem More

by carguy86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Kennedy, Norma Morris, Howard Meron, Malinda Montanez, Jeff Kaddatz, Pat Kappel, Jose Montanez
Jul 21, 2017 -

Fields Lexus Glenview responded

Thank you Jim, for your wonderful review and loyal business!!

July 20, 2017

Team of professionals What a team of professionals at Bredemann. I had an embarrassing, simple issue with my vehicle. The team corrected the problem at no charge and sent More

by Hastings73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Dumanlang
Jul 20, 2017 -

Fields Lexus Glenview responded

Thank you Caleb! We are so happy to know Marvin provided you with a positive and helpful visit during your visit to our service department. We wish you many miles of care-free driving!

July 20, 2017

Quick and efficient A/C went out at the start of the summer. Bredemann had everything finished by noon at a reasonable price. Special thanks to Marvin Dumanlang for getti More

by Noel123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Dumanlang
Jul 21, 2017 -

Fields Lexus Glenview responded

Thank you Noel! We are so happy to know Marvin assisted you during your visit for service! We wish you many miles of cool driving!!

July 19, 2017

Keep up the great customer service! I have been happy to continue to bring my car into Bredemann Lexus and always get great service from Martha! She is always so helpful with any questi More

by scrletta125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martha Turaczy
Jul 20, 2017 -

Fields Lexus Glenview responded

Thank you for taking the time to share your experience with us online. We are so happy to know you enjoy your visits while working with Martha. Thank you!

July 15, 2017

Tire Change/Competitive Price/Great Dealer I brought my car in to Bredemann Lexus for the first time for a flat tire. I had in a nail in it which caused it to go flat. I was assisted by Mali More

by PR579579
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malinda Montanez
Jul 17, 2017 -

Fields Lexus Glenview responded

Thank you for your kind business and review! We are so happy our team was able to accommodate your needs and provide you with a positive experience!

July 14, 2017

Can't diagnose their own vechicles So after I was in an accident, I took it to this dealership to get diagnostics done on why my audio was not working after an accident. They miss diagn More

by jsdyrka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Jul 19, 2017 -

Fields Lexus Glenview responded

We understand your position on the situation, however we did not even perform the amplifier replacement, we only performed initial diagnosis for $75.00 charge. The diagnosis software found that the amplifier would have no output when sound stopped code B15C3 was stored. We charged $74.95 for audio sound diagnosis and no further work was performed on the audio system. The radio was operating when the vehicle left the dealership. Also requested was diagnosis of the blind spot monitoring system having failure messages, and the system showed that re calibration of the rear sensors was required due to brackets being bent. The vehicle was brought into us after a body shop had performed $9600 in collision repairs to the rear body of the vehicle, where the amplifier and blind spot monitor sensor failing are located on this model Lexus. Being that the condition was intermittent, recorded malfunction data code(s) were recovered for the failure of the amplifier circuit and blind spot monitoring system by a 20-year Lexus Master Technician, and the radio sound was working at the time the vehicle was picked up from the dealership, we respectfully stand behind our initial diagnosis. If we had we been the facility replacing the amplifier we would have been able to better advise on the statements above. Respectfully, Katie Bredemann

Jul 19, 2017 -

jsdyrka responded

Yes you are correct you did not perform the amp replacement, I paid you to tell me the problem with the audio of the car, which I was told was an amp. Obviously that code can mean multiple things because when I took it into another Lexus dealership they told me it was not the amp. There was no mention that it could be something else besides the amp. The impression I got that it was definitely the amp, or maybe your techs didn't know it could mean something else. Either way pretty poor service wouldn't you say, since it is a Lexus and you are a Lexus dealership? The radio was operating when I left but I told the customer service person that it goes in and out when the battery is reset, and she said to bring it back if it happens again. 15 min down the road it happened again and I brought it back. I'm guessing nobody noted this on your computer screen, not surprising. At which point I asked about the warranty coverage which my car still was and told it was not a warranty issue. I wonder now how this was such a definitive answer since obviously you didn't know what the problem was. You can stand by your incorrect diagnoses all you want, but it was wrong, and the dealership I brought it to said they were not surprised because they have to fix a lot of stuff from your shop. Years of experience does not make you a good mechanic. That person obviously did not care enough to figure out what the real problem was before costing me $1500.00 and a lot of headaches with parts and repairs. And please do not tell me you empathize with my situation or you understand my frustration because I don't think you really understand 6 months of frustration I've had with this for an accident where I had zero fault and then because of your diagnoses my insurance company would not pay for the audio and was told your warranty would not cover it. All because your service department is too lazy to properly diagnose a vehicle.

July 14, 2017

Great team I dropped off our car with a brake issue, and did not have an appointment. Pat got the car right into the shop, and Marvin called a few hours later no More

by Spencer85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Kappel, Marvin Dumanlang
Jul 14, 2017 -

Fields Lexus Glenview responded

Thank you Spencer! We wish you many miles of care-free driving in your Lexus!

July 14, 2017

No complaints Took my Lexus in for a major problem and it was handled very professional. I was kept informed throughout the progress and everything works after the More

by Ianbell501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Dumanlang
Jul 17, 2017 -

Fields Lexus Glenview responded

We are so happy to know our team was able to assist you with your vehicle needs and resolve the issues with your Lexus. We appreciate your kind review and look forward to seeing you around. Thank you!

July 14, 2017

Recall Malinda was a big help when I dropped off my car for a recall for an airbag. I was given a loaner and my cat was full with has when I picked up. It More

by Shirley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malinda Montanez
Jul 14, 2017 -

Fields Lexus Glenview responded

Thank you Shirley! Please do not hesitate to reach out to us with any questions or concerns you may have!

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