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Fields Lexus Glenview

Glenview, IL

4.7
1,704 Reviews

2000 Waukegan Rd

Glenview, IL

60025

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Showing 1,704 reviews

February 11, 2019

Jose Montanez Jose is very knowledgeable and is always ready to help. I get great customer service from Jose ever time... He is very dedicated in making sure the cu More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Montanez
Mar 06, 2019 -

Fields Lexus Glenview responded

Thank you very much George!

February 11, 2019

Purchase of Lexus SUV Sale Consultant Edgar Rodriguez was outstanding to deal with. He was very friendly, informative and patient. He made the vehicle transaction and nego More

by ElmerA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Shparago, Edgar Rodriguez
Mar 06, 2019 -

Fields Lexus Glenview responded

Thank you Elmer, we are so happy to hear that. Please don't hesitate to call us if there is anything we can help you with!

February 06, 2019

Exceptional Service! Malinda is an exceptional Service Consultant! She is always quick to return phone calls and to set up appointments when needed. She is a pleasure to w More

by Bonniec
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Meron, Christine Hackl, Malinda Montanez
Mar 06, 2019 -

Fields Lexus Glenview responded

Thank you very much, Bonnie! Christine, Malinda and Howard are excellent at what they do and go above and beyond to provide great service to our clients. Please let us know if there is anything we can do for you!

February 02, 2019

It was a pleasure to work with Walter Ohlson. Walter Ohlson was very polite and responsive in the process of negotiation, and patiently answered on all multiple questions. His level of expertise More

by Gennady1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Ohlson
Feb 11, 2019 -

Fields Lexus Glenview responded

Thank you so much Gennady for considering our Lexus dealership and for taking time to post such a kind review online for us! Please don't hesitate to call us if we can help you with anything!

January 17, 2019

MR. JOSE MONTANEZ IS SIMPLY THE BEST !!! If you want your Lexus to be in good hands, you have to go see Mr. Jose Montanez at Bredemann Lexus in Glenview. He is very knowledgeable, polite and More

by Eugene Catana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Montanez
Feb 11, 2019 -

Fields Lexus Glenview responded

Thanks Eugene!

January 15, 2019

Sleazy Internet Guy I wrote asking for a lease quote on a specific car posted by their dealership online. Was sent a bunch of automated "friendly" emails, but no quote. W More

by customer friendly
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Yuri Reyes
Feb 11, 2019 -

Fields Lexus Glenview responded

We are sorry you felt that way. The reason we were trying to call you and not just email a generic quote was so we could make sure we were giving you an accurate price. Many dealers will price quote based on a base car with bare-bones equipment, include conditional offers that not all buyers qualify for, and then when you get there, the vehicle was sold. We do our best not to send information that may be inaccurate or may be based on a model with options you do not want or on a vehicle that is not what you want. We were trying to do things the right way, and we apologize but hope you found something you love!

Feb 11, 2019 -

customer friendly responded

This response is not relevant to my situation. They never tried to call me. (I didn't want a call, I wanted a written quote.) I requested a quote on a specific car after viewing the options for that car, and specified annual mileage and what I wanted included in the quote/monthly payment, my county for calculating the sales tax, etc. So this response is just an excuse. The rep was evasive and rude. Don't expect to get a legit quote from them. They just want you to come in so they can strong-arm you. Based on my experience, I would not trust these guys.

January 10, 2019

Repair to my Lexus and great customer service. Jose gives top notch customer service. I have had my Lexus ES330 since 2005 and service it at Bredemann. Whenever I get Jose I am always pleased wit More

by Ladymatrix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Montanez
Feb 11, 2019 -

Fields Lexus Glenview responded

Thank you! We will keep it going as long as possible for you!

January 09, 2019

Highly recommend! We purchased a 2015 Lexus RX350 today and we are very satisfied with our car and our experience at Bredemann’s Lexus. Mr. Rodriguez took great care of More

by Mya Dash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Shparago, Edgar Rodriguez
Feb 11, 2019 -

Fields Lexus Glenview responded

Thank you Mya! We appreciate your business and the time you took out of your day to post your feedback online!

January 06, 2019

Don't know what I'd do without Jose Jose has been my service advisor over many years and quite a few cars. There are many reasons for my loyalty, trust being at the top of the list. With More

by Leslie B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Montanez
Feb 11, 2019 -

Fields Lexus Glenview responded

Thank you Leslie for taking time to post comments about your experiences with Jose and our service department!

January 06, 2019

Only Howard for me I recently bought the best car I've ever owned--once again from Howard Meron. I've stopped counting, but this may be the fifth car I've bought from hi More

by Leslie B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Meron
Feb 11, 2019 -

Fields Lexus Glenview responded

Thank you Leslie, for returning to us for another Lexus! We very much appreciate your business and your loyalty!

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