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Fields Chrysler Jeep Dodge RAM Asheville

ASHEVILLE, NC

4.8
617 Reviews

255 Smokey Park Highway

ASHEVILLE, NC

28806

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617 Reviews of Fields Chrysler Jeep Dodge RAM Asheville

June 22, 2023

What a GREAT experience! Our sales rep, Christina was amazing! Highly recommend her! 10 out if 10! More

by Melody Tyler
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christina
Jun 22, 2023 -

Fields Chrysler Jeep Dodge RAM Asheville responded

Thanks for recommending Christina and supporting Fields Chrysler Jeep Dodge RAM Asheville with a 5-star review, Melody!

June 16, 2023

Brian and Amanda were great. Brian listened to what I was looking for and came up with some potential vehicles for me based on my requirements. Amanda was sweet and knowledgeable More

by Brettburgess99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Bulis, Amanda Brown
Jun 16, 2023 -

Fields Chrysler Jeep Dodge RAM Asheville responded

Thank you for reviewing Brian and Amanda at Fields Chrysler Jeep Dodge RAM Asheville! It makes us smile to hear that they ensured your satisfaction. Take care!

June 12, 2023

I thoroughly enjoyed working with Brig, the salesman, and Kevin, the Business Mgr. They were easy to talk with, answered all my questions and I felt valued as a customer. More

by linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brig, sales; Kevin, Business Mgr.
Jun 12, 2023 -

Fields Chrysler Jeep Dodge RAM Asheville responded

Linda, thank you for sharing your 5-star review of Fields Chrysler Jeep Dodge RAM Asheville! Kevin and the team will appreciate your shoutout. Take care!

June 09, 2023

I had a pleasant car buying experience with this out of state dealership. Would recommend them highly. Very honest, to the point and I believe I got a very fair deal on my trade in and the price of the veh More

by yammayboy102
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian
Jun 09, 2023 -

Fields Chrysler Jeep Dodge RAM Asheville responded

We're thrilled to hear you had a positive experience with us here at Fields Chrysler Jeep Dodge RAM Asheville! Our team is grateful for your recommendation. We hope your new vehicle will bring you joy for many miles, and we appreciate you having confidence in us!

May 27, 2023

Great service and knowledgeable staff. Tony and Franklin were huge help in the process. Thanks More

by Staceylusk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Sellers
May 27, 2023 -

Staceylusk responded

Thanks

May 30, 2023 -

Fields Chrysler Jeep Dodge RAM Asheville responded

We will be sure to pass along your thanks to Tony and Franklin. Thank you for choosing Fields Chrysler Jeep Dodge RAM Asheville, Stacey.

April 12, 2023

working out of town and my jeep that I had just replaced the motor in the transmission line was leaking. I went to the dealership because I have a warranty. they would not even look at it, they told me it w More

by paulsgang37
Recommend Dealer
No
Employees Worked With
none helpful
Apr 18, 2023 -

Fields Chrysler Jeep Dodge RAM Asheville responded

I apologize for the issues you encountered with your vehicle. We strive to deliver a professional and straightforward service experience, and we never intend to inconvenience our guests. I would appreciate another chance to speak with you to see what more I can do to assist with your situation and help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Chad Barnwell - Service Manager - (828) 667-5213

February 21, 2023

I posted a bad review for these guys, I deleted the original review, I wish to apologize for the misunderstanding, which Jason took the time and explained it. 8 hours for a sale is a bit excessive tho More

by Marvw17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Jason
Feb 22, 2023 -

Fields Chrysler Jeep Dodge RAM Asheville responded

While we are happy to hear that Jason could clear some things up, I apologize that your experience was not completely what you had hoped for. Our intention is never to waste our customers' time, and I am sorry that your sales visit was not up to our high standards. We strive to deliver quick and accommodating deals, and I am disappointed that it took 8 hours to complete yours. If there is anything we can do to assist you, please don't hesitate to contact us. Thank you, Chris Jordan - Sales Manager - (828) 667-5213

Feb 23, 2023 -

Marvw17 responded

Chris Yes 8 Hours was very stressful for us, but we are moving on and aggressively working on DUMPING the jeep. And since as of 2023 the Trailhawk only comes with a 4 banger we'll never consider another one. Or any Chrysler product for that matter. Loved my 2020 but this one... Because of the circumstances of it's acquisition..... to many unpleasant memories. Besides doesn't have all the features the 20 had, so we are looking at a New Colorado Z71. PS: Got the title on it's way today.

February 20, 2023

Not sales people I would trust to buy a car from. The attention given to me was woefully lacking. They kept trying to talk me into a new car when I clearly didn't want to buy one. More

by admin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
GM Shane
Feb 20, 2023 -

Fields Chrysler Jeep Dodge RAM Asheville responded

This is not the type of sales experience that we want for our customers, and I apologize that you were not greeted with the visit you had hoped for. It is never our intention to pressure our customers into a deal that they are not ready for, and I'd like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Chris Jordan - Sales Manager - (828) 667-5213

November 11, 2022

Drove almost 4 hours to buy a Jeep that I was told was available. The salesperson I was talking with never mentioned someone was already working a deal on it. I have one of the largest Jeep dealerships 5 More

by April
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Brian Cooper and Christina
Nov 14, 2022 -

Fields Chrysler Jeep Dodge RAM Asheville responded

April - I am sorry that you felt misled by our team. We aim for a clear and transparent buying process, and I apologize that we left a different impression. I'll make a note with my team to improve moving forward. Sincerely, Chris Jordan - Sales Manager - (828) 667-5213

August 30, 2022

Overpriced headlights Charged $359. 00 for 1 installed.Purchased at Walmart for $20. Gigantic Ripoff! More

by Screwed Over
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Unknown
Aug 31, 2022 -

Fields Chrysler Jeep Dodge RAM Asheville responded

I am sorry to see this feedback and I apologize that our prices left you feeling concerned. We aim for fair and competitive rates, and it's concerning to have left a different impression. Please get in touch when possible and we can answer any questions you have. Chris Jordan - Sales Manager - (828) 667-5213

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