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Fields BMW of Daytona

Daytona Beach, FL

Overview
Reviews
Vehicles
4.9
820 Reviews
Call Dealership (386) 274-1200
View Awards

1050 N. Tomoka Farms Rd.

Daytona Beach, FL

32124

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Showing 820 reviews

March 17, 2023

Deformed seal around rear window when car was purchased. Dealer fixed it 2x and said if it happens again they will charge me. To me the seal should’ve been replaced not fixed for a 2nd time! More

by mmschenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Rudnicky
Report | Print
Mar 17, 2023 -

Fields BMW of Daytona responded

I am sorry to read this feedback. We strive to deliver a seamless and professional service experience, and we never intend to inconvenience our guests. I would appreciate another chance to speak with you to see what more I can do to address your concerns. If you are willing to discuss this further, please feel free to reach out. Best, Richard Gaffney - Service Manager - 386-274-1200

March 15, 2023

This was probably one of the easiest, least stressful car purchases I have ever made. More

by Erguy250
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hoffmann, Rob, Brittani
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Mar 15, 2023 -

Fields BMW of Daytona responded

We love to hear it! It's always a pleasure to deliver a seamless purchase experience. From all of us at Fields BMW of Daytona, enjoy your new ride!

March 14, 2023

Great guy, Great experience, service was over the top. Sure will be back. Willing to work with you. More

by cgrayman21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hoffmann
Report | Print
Mar 14, 2023 -

Fields BMW of Daytona responded

Thank you for the review! We appreciate your business and hope to see you back again at Fields BMW of Daytona. Safe travels!

February 25, 2023

Matt was awesome, he made the process easy and answered all our questions and gave us the best deal he could. Definitely will be back More

by Yudit Marrero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hoffmann
Report | Print
Feb 27, 2023 -

Fields BMW of Daytona responded

It's great to hear that Matt took such great care of you! Thank you for choosing Fields BMW of Daytona and for sharing your experience. Safe travels until next time!

February 13, 2023

service manager condescending to me. Live 40 minutes away. Have no wait appointments until March. People who answer the phone are rude. No loaner cars unless purchased with them. I recen More

by dogmopkc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
no sure, I think manager of service department
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Feb 13, 2023 -

Fields BMW of Daytona responded

It is disappointing to hear that you had this experience, as we hold our team to a high standard of professionalism and efficient service. I am sorry that we fell short. It appears you spoke to our service advisor, not our manager, and I would like to go over your concerns. Please give me a call directly. Thank you, Richard Gaffney - Service Manager - 386-274-1200

Feb 13, 2023 -

dogmopkc responded

it was actually referring to something that happened a year ago, when the service manager was condescending to me, that did happen. But when I called today, the fact that I can't get a "wait" appointment until March? I live 40 minutes away. You don't give loaners and supposedly you never did, but every BMW dealership I have ever been to has, but I do understand the car shortage, so now people like me have to wait. My car needs service now and it's under warranty. I think in light of the "car shortage" you would do something about the situation. I moved here from MA so having my car serviced there is not an option. The people that answer the phone are rude and a year ago or less the service manager was condescending to me. So I am going to Jacksonville which is farther, so you lost a customer because you can't accommodate wait and you don't have loaner cars. If I lived closer, I could have someone drive me but that is not an option. So you lost money because of your service and no loaner cars.

Feb 14, 2023 -

Fields BMW of Daytona responded

I am very sorry that we've lost your business. We strive to accommodate all of our customers, and it's disappointing that we've left you upset and frustrated. Your feedback will be discussed internally, and if you would like further assistance here, please reach out. Thank you, Richard Gaffney - Service Manager - 386-274-1200

February 02, 2023

Excellent people all through the process. Friendly and personal no pressure at anytime. I truly great experience More

by Lou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Binkley
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Feb 02, 2023 -

Fields BMW of Daytona responded

Here at Fields BMW of Daytona we always value and appreciate our customers’ feedback. Thank you Lou! Safe travels down the road!

January 28, 2023

Purchased my 3rd BMW from Fields today. I always receive personalized attention. Paperwork was quick and easy. Matt Hoffman my salesman covers every detail and kept me up to date every s More

by TLynch
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Hoffman, Robert Dunn, Joseph Baldi, Earl Koffler
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Jan 30, 2023 -

Fields BMW of Daytona responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Fields BMW of Daytona team. Drive safely, and we hope to see you back again down the road!

January 27, 2023

We needed urgent service for our BMW X3 and came down from St Augustine. I cannot say enough good things about Brandon Barnsback our service advisor. His calm demeanor as he sprang into action with a pla More

by LinMal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Barnsback
Report | Print
Jan 30, 2023 -

Fields BMW of Daytona responded

Thank you for this fantastic review of Fields BMW of Daytona! It is exciting to hear that Brandon saved the day and got you back on the road! He will appreciate your kind words! We are here to help with any of your future service needs for the BMW X3!

January 19, 2023

This dealership provided excellent service and friendly staff. They kept us updated every step of the way! More

by JMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Barnsback
Report | Print
Jan 20, 2023 -

Fields BMW of Daytona responded

Thank you for the review! We appreciate your business and hope to see you back again at Fields BMW of Daytona!

January 17, 2023

Good experience with Dave. He was knowledgeable of my car and answered all my questions sufficiently More

by Jfeeney52jf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Gilbert
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Jan 17, 2023 -

Fields BMW of Daytona responded

It's great to hear that Dave took such great care of you! Thank you for choosing Fields BMW of Daytona and for sharing your experience. Safe travels ahead!

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