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Fields BMW of Daytona

Daytona Beach, FL

4.9
805 Reviews

1050 N. Tomoka Farms Rd.

Daytona Beach, FL

32124

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Showing 805 reviews

March 28, 2023

Bmw has a great vehicle and this dealership ( fields of Daytona) is impressive !! Keith is service is particularly outstanding!! Thank you! Regards john and jen prober 💥 More

by Johnlouis46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith rudnicky 5 star
Mar 28, 2023 -

Fields BMW of Daytona responded

Thank you for reviewing us, John & Jen! We are thrilled to hear that Keith delivered such a successful service experience. Drive safely, and we hope to see you back again at Fields BMW of Daytona!

March 26, 2023

Matt was fantastic to work with. He was knowledgeable, professional, caring and very responsive with my questions. I would definitely recommend Matt to everyone! I have an additio More

by Carole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt, Jack ( showed me the car when Matt was on vacation), Tony
Mar 27, 2023 -

Fields BMW of Daytona responded

Carole, thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Matt. Drive safely, and we hope to see you back again at Fields BMW of Daytona!

March 25, 2023

Had a great experience at Fields BMW of Daytona. Humberto did a great job of assisting me to purchase my first BMW. He was quick to response to any of my concern. More

by Jianfajardo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Humberto Cruz
Mar 27, 2023 -

Fields BMW of Daytona responded

Congrats on your new BMW purchase! We will be sure to pass your five-star review along to Humberto and thank him for his standout work. Thank you for your business here at Fields BMW of Daytona!

March 23, 2023

I am traveling in FL and without warning my BMW X3 system informs me I need new brake pads. I was able to quickly schedule a service appointment online and, even though my appointment was to just drop the ca More

by remark416
Recommend Dealer
Yes
Employees Worked With
Brandon in Service
Mar 24, 2023 -

Fields BMW of Daytona responded

It is great to hear that Brandon provided efficient service! Thanks for trusting Fields BMW of Daytona with your BMW X3!

March 20, 2023

Our sales advisor Shane C. was very professional & courteous from start to finish. The entire Fields staff made us feel at home. More

by Rcampo1970
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane C, Robert Dunn, John Pelinski
Mar 21, 2023 -

Fields BMW of Daytona responded

Thank you for the review! We are so glad to hear that Shane delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Fields BMW of Daytona!

March 17, 2023

Deformed seal around rear window when car was purchased. Dealer fixed it 2x and said if it happens again they will charge me. To me the seal should’ve been replaced not fixed for a 2nd time! More

by mmschenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Rudnicky
Mar 17, 2023 -

Fields BMW of Daytona responded

I am sorry to read this feedback. We strive to deliver a seamless and professional service experience, and we never intend to inconvenience our guests. I would appreciate another chance to speak with you to see what more I can do to address your concerns. If you are willing to discuss this further, please feel free to reach out. Best, Richard Gaffney - Service Manager - 386-274-1200

March 15, 2023

This was probably one of the easiest, least stressful car purchases I have ever made. More

by Erguy250
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hoffmann, Rob, Brittani
Mar 15, 2023 -

Fields BMW of Daytona responded

We love to hear it! It's always a pleasure to deliver a seamless purchase experience. From all of us at Fields BMW of Daytona, enjoy your new ride!

March 14, 2023

Great guy, Great experience, service was over the top. Sure will be back. Willing to work with you. More

by cgrayman21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hoffmann
Mar 14, 2023 -

Fields BMW of Daytona responded

Thank you for the review! We appreciate your business and hope to see you back again at Fields BMW of Daytona. Safe travels!

February 25, 2023

Matt was awesome, he made the process easy and answered all our questions and gave us the best deal he could. Definitely will be back More

by Yudit Marrero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hoffmann
Feb 27, 2023 -

Fields BMW of Daytona responded

It's great to hear that Matt took such great care of you! Thank you for choosing Fields BMW of Daytona and for sharing your experience. Safe travels until next time!

February 13, 2023

service manager condescending to me. Live 40 minutes away. Have no wait appointments until March. People who answer the phone are rude. No loaner cars unless purchased with them. I recen More

by dogmopkc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
no sure, I think manager of service department
Feb 13, 2023 -

Fields BMW of Daytona responded

It is disappointing to hear that you had this experience, as we hold our team to a high standard of professionalism and efficient service. I am sorry that we fell short. It appears you spoke to our service advisor, not our manager, and I would like to go over your concerns. Please give me a call directly. Thank you, Richard Gaffney - Service Manager - 386-274-1200

Feb 13, 2023 -

dogmopkc responded

it was actually referring to something that happened a year ago, when the service manager was condescending to me, that did happen. But when I called today, the fact that I can't get a "wait" appointment until March? I live 40 minutes away. You don't give loaners and supposedly you never did, but every BMW dealership I have ever been to has, but I do understand the car shortage, so now people like me have to wait. My car needs service now and it's under warranty. I think in light of the "car shortage" you would do something about the situation. I moved here from MA so having my car serviced there is not an option. The people that answer the phone are rude and a year ago or less the service manager was condescending to me. So I am going to Jacksonville which is farther, so you lost a customer because you can't accommodate wait and you don't have loaner cars. If I lived closer, I could have someone drive me but that is not an option. So you lost money because of your service and no loaner cars.

Feb 14, 2023 -

Fields BMW of Daytona responded

I am very sorry that we've lost your business. We strive to accommodate all of our customers, and it's disappointing that we've left you upset and frustrated. Your feedback will be discussed internally, and if you would like further assistance here, please reach out. Thank you, Richard Gaffney - Service Manager - 386-274-1200

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