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Fields BMW Northfield

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Fields BMW Northfield | Page 33

Name: Fields BMW Northfield
Address: 700 W Frontage Rd, Northfield, IL, 60093, US
Telephone: (847) 441-5300
Rating: 3.2

3.2

323 Reviews

700 W Frontage Rd, Northfield, Illinois 60093

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Sales: (847) 441-5300

Service: (800) 639-9860

Parts: (800) 639-9860

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Today:Open today 9:00 AM - 9:00 PM Closed Now

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Fields BMW Northfield

Northfield, IL

Overview

Employees

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Vehicles

3.2

323 Reviews

Fields BMW Northfield is a proud member of Fields Auto Group, which has been selling luxury automobiles since 1971. We have a stunning array of pre-owned and certified pre-owned vehicles to fit every budget. A state-of-the-art BMW Service Department offers complimentary loaners and will see that your vehicle continues to operate in peak fashion. Our BMW Parts Department carries a wide range of parts and ...

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Today:Open today 9:00 AM - 9:00 PM Closed Now

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700 W Frontage Rd

Northfield, IL

60093

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3.2

323 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Trade-in Experience

Purchase Time

Finance Experience

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Service Time

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Today:Open today 9:00 AM - 9:00 PM Closed Now

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Overview Employees Reviews (323) Inventory (201)

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday Closed

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

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Sales: (847) 441-5300

Service: (800) 639-9860

Parts: (800) 639-9860

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Adrian Gutierrez

Client Advisor

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January 25, 2019

Dave McCulloch is the perfect General Manager, and his staff always accommodates the customer. I highly recommend Fields BMW. I have been ... Dave McCulloch is the perfect General Manager, and his staff always accommodates the customer. I highly recommend Fields BMW. I have been a customer of Fields BMW for many years, and plan to continue to purchase my cars at this dealership. Read More Read Less

October 01, 2018

I didn't expect to buy a car when I went to fields BMW but here we are!!! Adrian advised me that my warranty was near expiration and still ... I didn't expect to buy a car when I went to fields BMW but here we are!!! Adrian advised me that my warranty was near expiration and still had two years left on my loan. He was able to work it out so my payment only went up 30 but I got a new X3 full warranty . Great job tank you again Read More Read Less

September 26, 2018

Adrian was very knowledgeable and trustworthy. He did not pressure me into buying a BMW. I have been satisfied with my care and the custome ... Adrian was very knowledgeable and trustworthy. He did not pressure me into buying a BMW. I have been satisfied with my care and the customer service I have received since I purchased it. Read More Read Less

Carrie Shapiro

Client Advisor

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November 26, 2021

Jerry in the service department always makes things quick and easy. Great follow up too! ... Jerry in the service department always makes things quick and easy. Great follow up too! Read More Read Less

November 23, 2021

Professional and excellent people throughout the dealership, including sales, service, parts, finance and management personnel ... Professional and excellent people throughout the dealership, including sales, service, parts, finance and management personnel Read More Read Less

February 05, 2019

Carrie made the experience for me very wonderful and comfortable. She located the car I wanted with all the bells and whistles i need. S ... Carrie made the experience for me very wonderful and comfortable. She located the car I wanted with all the bells and whistles i need. She is a true professional and I will continue purchasing cars from her! Car # 3!!!! Read More Read Less

Tom Ambat

Client Advisor

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October 23, 2023

I bought a certified pre-owned BMW from Fields with the help of Tom Ambat. He was professional and personable and communicated regularly to ... I bought a certified pre-owned BMW from Fields with the help of Tom Ambat. He was professional and personable and communicated regularly to keep me up to date on all the steps with my trade-in and tinting the windows of the new vehicle before I picked it up. I had a great experience at Fields and recommend them. Read More Read Less

February 01, 2019

We were in the market for a new car and Fields was the first and only dealership we went to. Tom Ambat was great to work with! We valued ... We were in the market for a new car and Fields was the first and only dealership we went to. Tom Ambat was great to work with! We valued his knowledge, expertise, and excellent customer service. The buying experience at Fields is top notch and we are very happy with the BMW we ultimately decided to purchase. We would definitely buy from Fields again and would highly recommend them to others. Read More Read Less

December 28, 2018

The service at this dealership is awesome. Everyone from Sales, Service, to the cafe is wonderful . Friendly staff that makes you feel like ... The service at this dealership is awesome. Everyone from Sales, Service, to the cafe is wonderful . Friendly staff that makes you feel like family. I highly recommend Fields BMW Northfield for all of your BMW needs. Read More Read Less

Alexander Ilic

Senior Sales and Lease Advisor

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December 09, 2021

Such a positive experience with Alex and Jori, felt really informed without having extras pushed in me. ... Such a positive experience with Alex and Jori, felt really informed without having extras pushed in me. Read More Read Less

January 19, 2019

I have been a loyal customer to Fields BMW past 15 years. Their Sales and Service Departments are very customer-friendly and excellent. I ... I have been a loyal customer to Fields BMW past 15 years. Their Sales and Service Departments are very customer-friendly and excellent. I always enjoy their working with me. Read More Read Less

October 25, 2018

Finance process best car buying life experience. Well done! smart. Effective. Considerate. Respectful. and, prepared to support my interest ... Finance process best car buying life experience. Well done! smart. Effective. Considerate. Respectful. and, prepared to support my interest in managing the process. Training was very well done too. Read More Read Less

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October 26, 2006

SERVICE VISIT

Level 1 Service on Monday. Fan clutch replaced during service plus the other extras. 1400 dollars. Get car home Monday evening park it until Wednesday morning, pool of fluid under car! I call Fields and service plus the other extras. 1400 dollars. Get car home Monday evening park it until Wednesday morning, pool of fluid under car! I call Fields and I'm told to bring it in on Thurday 7 am. I report at 7 am, grease xxxxxx looks a car 8 am. I'm told the anti freeze resevoir is leaking. I authorize replacement. Car is poorly washed and delivered to the front door. I pay 240 dollars. I check under hood and find the fan cowling broken. They deny any responsibilty. How that for service? BMW engineers a grat car and it's too bad Fields BMW can't service them properly. More

by SadBMWOwner5

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Employees Worked With

Ms. Mule'

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Jun 22, 2016 -

Fields BMW Northfield responded

Thank you for your feedback. In the years since your review, Fields BMW Northfield has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. Sincerely, Dave McCulloch, General Manager.

February 20, 2006

SERVICE VISIT

I've taken my 2000 5 series here multiple times. Only 1 slightly bad experience where they didn't discover they had ordered the wrong part until they were 50% done. ugh ! They did however, give me a loan slightly bad experience where they didn't discover they had ordered the wrong part until they were 50% done. ugh ! They did however, give me a loaner on the spot. I found the service advisors very fiendly, pro-active, and informative. They were also extremely quick at diagnosing most problems. I really have no complaints. The late service hours are a real plus. More

by jcorr4

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

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Jun 22, 2016 -

Fields BMW Northfield responded

Thank you for your feedback, jcorr4. In the years since your review, Fields BMW Northfield has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. Sincerely, Dave McCulloch, General Manager.

September 09, 2005

SALES VISIT - NEW

These guys were great. I showed up on a busy Saturday and John (Sls Mgr) showed me the cars he had and gave me the best price I'd heard all within 25 minutes....no games, no BS. Regrettably, the color /optio John (Sls Mgr) showed me the cars he had and gave me the best price I'd heard all within 25 minutes....no games, no BS. Regrettably, the color /option package did come together so I didn't buy the car there, but this is the guy to get it done. I did use their price elsewhere though....... More

by tom s

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

John Jackson

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Jun 22, 2016 -

Fields BMW Northfield responded

Thank you for both your business and your feedback in the past. We look forward to serving you moving forward and showing you our continued dedication to our customers. If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Dave McCulloch, General Manager.

Fields BMW Northfield | Page 33

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Adrian Gutierrez

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