Fields BMW Northfield

What a crock Just got a reply to my initial review/comment about poor service at Fields BMW. It took A YEAR to get any reponse at all! Sadly, the comments about Just got a reply to my initial review/comment about poor service at Fields BMW. It took A YEAR to get any reponse at all! Sadly, the comments about all of the corrections and management changes are COMING FROM THE SAME MANGEMENT TEAM I DEALT WITH DURING THE TIMES OF BAD SERVICE. Hence the title, "WHAT A CROCK". Would never buy here again. More

Excellent Service Chris Goodrich is my service rep. He provides great customer service. Always informative about what is necessary and what is not. He makes scheduling Chris Goodrich is my service rep. He provides great customer service. Always informative about what is necessary and what is not. He makes scheduling my appointment easy and is very responsive to my calls. More

Professional, courteous and knowledgable service Chris Goodrich is always willing to go the extra mile to help with my car needs and ensures that I am happy with my experience. Knowing that I will be Chris Goodrich is always willing to go the extra mile to help with my car needs and ensures that I am happy with my experience. Knowing that I will be receiving expert advice and a fair price gives me great peace of mind. I would recommend Chris, and Fields to any of my friends or colleagues. More

Always Excellence The service team always go above and beyond to fulfill my car needs. On this particular visit, BMW Internet service was out, so I was given a ride t The service team always go above and beyond to fulfill my car needs. On this particular visit, BMW Internet service was out, so I was given a ride to/from the Starbucks so I could still work. Also my new service provider is assisting me with in picking out a warranty option. More

Tire replacement I received great service but because you won't give ma a loaner I Will probably never go back .I bought the car elsewhere because of your negative sal I received great service but because you won't give ma a loaner I Will probably never go back .I bought the car elsewhere because of your negative sales practices and this no buy no loaner policy is just just an extension of your heavy handed behavior More

service check I didnt realized the appt. scheduler gave me Jerry as my service agent. Jerry was a trooper and pass the service to Ed when I seem surprised and disap I didnt realized the appt. scheduler gave me Jerry as my service agent. Jerry was a trooper and pass the service to Ed when I seem surprised and disappointed that it wasn't Ed who has been my regular service agent. He came to check on me at waiting area and ensured me that Ed will take care of me once Ed is back from lunch. He even apologized and thanks me for the long wait. Although Jerry didn't perform my service, he has been very professional and polite. As usual,Ed has done the job to my satisfaction. Fields' s service is no doubt the best around. No complain as always. More

Amazing and pleasant! My service advisor was Chris Goodrich he helped me a lot he followed up with me when my parts were on order and he was friendly and even helped me buc My service advisor was Chris Goodrich he helped me a lot he followed up with me when my parts were on order and he was friendly and even helped me buckle child car seat properly 10of10 for my experience will definitely be doing all my bmw services at Fields! More

Jerry is awesome. He provided superior service The experience with Frields recently was outstanding. Jerry is a fabulous service provider and a great asset to the Company. I could not be happier i The experience with Frields recently was outstanding. Jerry is a fabulous service provider and a great asset to the Company. I could not be happier in my dealings with Fields. All of the service work was performed in a timely manner and was completed to perfection. Thank you Fields and Jerry!! More

FAST!! Eveeything was explained clearly, work was completed faster than expected, waiting area was very comfortable, I was able to work and was delivered bre Eveeything was explained clearly, work was completed faster than expected, waiting area was very comfortable, I was able to work and was delivered breakfast. All around excellent! More

We love Field's BMW They are great- about everything. Jerry & Ed always take great care of us. We have bought our last 3 cars from Field's and they have always been gre They are great- about everything. Jerry & Ed always take great care of us. We have bought our last 3 cars from Field's and they have always been great More