Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fields BMW Northfield
Northfield, IL
320 Reviews
Fields BMW Northfield is a proud member of Fields Auto Group, which has been selling luxury automobiles since 1971. We have a stunning array of pre-owned and certified pre-owned vehicles to fit every budget. A state-of-the-art BMW Service Department offers complimentary loaners and will see that your vehicle continues to operate in peak fashion. Our BMW Parts Department carries a wide range of parts and accessories to help you maximize your driving experience.
Everyone who purchases or leases a vehicle from Fields Auto Group is entitled to complimentary loaner vehicles with service appointments, as well as free car washes for the life of the vehicle and more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 320 reviews
September 29, 2016
FIELDS=UNETHICAL & DISHONEST PRACTICE! FIELDS dealerships train the most unethical and dishonest human. Fields BMW Northfield bullied me for the whole 8 years after I purchased and service FIELDS dealerships train the most unethical and dishonest human. Fields BMW Northfield bullied me for the whole 8 years after I purchased and service my car there. Don't waste your time and money at these FIELDS dealerships. They indicated they had a new team for management but this is not true. They just rotate managers to a different FIELDS dealership. Their dishonest, unethical and non professional standards remain the same. In 2011, Jerry Marichal the service advisor lied to me that my warranty was 3 years when it was actually 4. Every time when I brought my car in during warranty for light notifications on ENGINE, LEAKS, TIRE PRESSURE, RADIATOR TANK, WASHER TANK, SQUEAKING SOUND & ENGINE SOUND, THEY WOULD DELAY & STALL ALL REPAIRS. After the warranty expired, they produced multiple lists of repairs: replace engine cap (over $10,000 on this 1 item), LEAKS, ignition coils, spark plugs, valve cover gaskets, oil spill, blowing smoke from exhaust, 3-4 different fluid flushes, front & rear spring replacement, suspension, leaking radiator and washer tanks, replace all brakes, replace more tires, etc.. to rip me off every time. My car has only 55.000 miles after 8 years. I had to replace 6 to 8 tires due to pressure imbalance which they lied by saying the tires were punctured by nails. REALLY? 6 to 8 times by nails? Such DISHONEST PEOPLE! How could they stoop so low and ill treat their own customers. Richard Weinstein, the new service manager, instead of solving problems, he was only interested and will entertain only to further rip me off for more money from additional repairs. He is very dishonest, a bully and certainly not qualified to be a manager. Beware of service advisors, Jerry Marichal, Ken Learnahan and many more employees there. The service technicians cheat customers by presenting all the unnecessary repairs first, so customers have never ending repairs. Customer service, quality of work, friendliness, price & overall experience, ALL have ***NO STARS*** ******AVOID! AVOID! AVOID!****** FIELDS DEALERSHIPS! More
by Irene
Employees Worked With
Other Employees :
Richard Weinstein, Jerry Marichal, Ken Learnahan and many more unethical employees there
Helpful September 28, 2016
The worst car dealer experience!!!!! It was the worst car dealer experience that I ever had in my life! Nick (manager) shows the kelly's blue book value on his computer and reduces pri It was the worst car dealer experience that I ever had in my life! Nick (manager) shows the kelly's blue book value on his computer and reduces price by 5000 to 7000 dollars while buying your car. When you go home and check the kbb value of the same on your computer, you will be shocked to see the price difference in thouands of dollars. For me he showed the kbb price as $21000 for 2014 Mercedes-Benz GLK 250 Bluetec (very good condition). But I shocked to see actual kbb value (trade in price) was around 28000 dollars for the same. Shame on you, management of Fields BMW Northfield!!!!! More
by Sylvia
Employees Worked With
Nucke
September 25, 2016
Red carpet service Treated like a valued customer in every way. Loaner vehicle was clean and newer. Service was prompt and as expected. After service follow up call a ni Treated like a valued customer in every way. Loaner vehicle was clean and newer. Service was prompt and as expected. After service follow up call a nice professional touch. More
by PK 81
Employees Worked With
Chris
September 18, 2016
Service Experience Yearly service visit was easily scheduled and easily handled by Chris and the Fields team. Their dealership's customer service focus is hard to beat. Yearly service visit was easily scheduled and easily handled by Chris and the Fields team. Their dealership's customer service focus is hard to beat. Highly recommend. More
by JS198001
Employees Worked With
Chris Goodrich
September 10, 2016
safety recall Chris Goodrich was my service advisor and as always was extremely helpful. I originally came in for a safty recall but needed an oil change so I also Chris Goodrich was my service advisor and as always was extremely helpful. I originally came in for a safty recall but needed an oil change so I also had an oil change done at the same time. More
by ksj6463
Employees Worked With
Chris Goodrich
September 07, 2016
Best BMW dealership service in the US. Always fixed right on time on the day and time you want. Very accomedating with loaners. Prices are very fair. I'd bring my M1 there if I owned one Always fixed right on time on the day and time you want. Very accomedating with loaners. Prices are very fair. I'd bring my M1 there if I owned one More
by Jerkstore
Employees Worked With
Chris Goodrich
August 25, 2016
Easy and convenient It was easy to schedule and I received transportation to and from my home. The service was completed in a timely manner, and the staff was friendly. It was easy to schedule and I received transportation to and from my home. The service was completed in a timely manner, and the staff was friendly. More
by Pete60
Employees Worked With
Chris
July 21, 2016
Annual service Excellent overall experience. Waited for vehicle and customer lounge is outstanding! All work completed in timeframe provided. Highly recommend Fie Excellent overall experience. Waited for vehicle and customer lounge is outstanding! All work completed in timeframe provided. Highly recommend Fields for your BMW service needs. More
by dwl510
Employees Worked With
Adrian Bartus
July 15, 2016
Another great experience with Fields BMW service department. Very happy with with my SA Chris Goodrich. He is very helpful and knowledgeable. My 2011 BMW X5d was fixed on time and fixed correctly. Mr and Mrs F Very happy with with my SA Chris Goodrich. He is very helpful and knowledgeable. My 2011 BMW X5d was fixed on time and fixed correctly. Mr and Mrs Field's know how to treat their customers. Thanks again! More
by daze
Employees Worked With
Chris Goodrich
June 29, 2016
Service call for my 2014 x5 and 2013 650 grand coupe At first it was a couple issues with the service not to be blamed on actual work done just chaos due to construction but Christian therefore manned up At first it was a couple issues with the service not to be blamed on actual work done just chaos due to construction but Christian therefore manned up and made it above and beyond right have to give him xxxxxxfor owning up to the mistakes due to the chaos of the construction going on at the dealership that being said I would highly recommend Christian at Fields BMW More
by Mark Stone
Employees Worked With
Christian
