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Fields BMW Northfield
Northfield, IL
320 Reviews
Fields BMW Northfield is a proud member of Fields Auto Group, which has been selling luxury automobiles since 1971. We have a stunning array of pre-owned and certified pre-owned vehicles to fit every budget. A state-of-the-art BMW Service Department offers complimentary loaners and will see that your vehicle continues to operate in peak fashion. Our BMW Parts Department carries a wide range of parts and accessories to help you maximize your driving experience.
Everyone who purchases or leases a vehicle from Fields Auto Group is entitled to complimentary loaner vehicles with service appointments, as well as free car washes for the life of the vehicle and more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 320 reviews
November 05, 2016
Great but no details Experience was quick and everyone was professional, but it lacked details. I asked about my tire tread and the answer I received was, "they are fine". Experience was quick and everyone was professional, but it lacked details. I asked about my tire tread and the answer I received was, "they are fine". No details about mm left or how many more miles left on them. Also didn't receive details about life on my wiper blades. More
by Pat
Employees Worked With
Jerry
Helpful November 04, 2016
Great Experience! Once again a great experience getting my car serviced. Easy to schedule and was completed right on time! Wish that I would have been able to get a l Once again a great experience getting my car serviced. Easy to schedule and was completed right on time! Wish that I would have been able to get a loaner but the shuttle service worked out just fine More
by Luten1ja
Employees Worked With
Adrian
October 30, 2016
Easy to work with I find it very easy to drop in and have my issues dealt with immediately. Everyone is so nice and helpful. And my daughter loves the panini! I fo I find it very easy to drop in and have my issues dealt with immediately. Everyone is so nice and helpful. And my daughter loves the panini! I forgot the name of my service advisor, but he was great ! We had recently bought our first car with Lisa and now plan another purchase soon ! Thanks More
by TdaviaBMW
Employees Worked With
October 28, 2016
Regular maintenance for my X1 Service was professional and well done. The option to provide a loaner vehicle while mine is being worked on is one of the key benefits of their servi Service was professional and well done. The option to provide a loaner vehicle while mine is being worked on is one of the key benefits of their service. More
by Harry
Employees Worked With
Ed Palmero
October 25, 2016
Exceptional service My service writer Ed Palomina is sensational. He is courteous, polite, professional and HONEST! I appreciate his friendly advise when it comes time My service writer Ed Palomina is sensational. He is courteous, polite, professional and HONEST! I appreciate his friendly advise when it comes time with my Fields BWM repairs Urge his recognition and promotion He represents the fields brand as if it's his name on the door or as if he is a member of the fields family! More
by MLN902
Employees Worked With
Ed Palomina
October 20, 2016
Change spark plugs and oil change Jerry got me in and out with a loaner car is running great . Only problem is service fees are high. Ompared to bringing it elsewhere. I continue to us Jerry got me in and out with a loaner car is running great . Only problem is service fees are high. Ompared to bringing it elsewhere. I continue to use Fields because I trust that the BMW technicians know the car the best and the service team is good More
by Trace
Employees Worked With
Jerry
October 20, 2016
First Vehicle Service Excellent experience. Brought the car in for its first maintenance visit and waited for it. Service advisor was awesome. He kept me updated on the sta Excellent experience. Brought the car in for its first maintenance visit and waited for it. Service advisor was awesome. He kept me updated on the status and they competed the maintenance in the time frame that was promised. Fields really takes care of their customers. That's why I've bought my last three cars from a Fields dealership and will continue to do so. More
by TJZ
Employees Worked With
October 07, 2016
It took 4 times to fix the same issue. The fact the service area couldn't diagnose my issue the first 3 times, left me in a very dangerous situation that can easily been catastrophic to me The fact the service area couldn't diagnose my issue the first 3 times, left me in a very dangerous situation that can easily been catastrophic to me and other drivers on the road. I was given lazy excuses on what was wrong the car. More
by Lastbmw
Employees Worked With
Other Employees :
Didn't deal with Weinstein, not sure why he showed up
October 06, 2016
Excellent, easy, convenient There is a bmw dealership 8 blocks from where I live and I drive 45 minutes out of my way for Fields BMW. Chris in service is great. He is kind and ea There is a bmw dealership 8 blocks from where I live and I drive 45 minutes out of my way for Fields BMW. Chris in service is great. He is kind and easy to work with and always finding the best ways to solve the problem easily and efficiently. I always recommend this service department. More
by pasquale1234
Employees Worked With
Chris Goodrich
September 30, 2016
Routine maintenance FIELDS BMW has excellent customer service. Chris Goodrich was my service advisor and he was more than helpful with all my questions. He even followed FIELDS BMW has excellent customer service. Chris Goodrich was my service advisor and he was more than helpful with all my questions. He even followed up with me to ensure all my service needs were met. More
by Jali
Employees Worked With
Chris Goodrich
