Fields BMW Northfield

I was attackted by the services leader I came in for an appointment that I scheduled for my vehicle my vehicle had extended warranty when I scheduled the appointment always set is I would I came in for an appointment that I scheduled for my vehicle my vehicle had extended warranty when I scheduled the appointment always set is I would pay $50 deductible after taking the vehicle to Fields BMW and dropping the car off I received a call from the service advisor named Brandon and told me that because of my aftermarket parts my warranty would be void which was not explained from the start as a service advisor you should advise the customer on what or what not is covered and any type of disclosures prior to servicing his vehicle for her vehicle only because certain customers are not aware if you have an aftermarket part your warranty is not covered now now he's trying to charge me $175 plus for nothing absolutely nothing when I try calling them and speaking to him about the issue he starts to be very defensive and the good customer service all of a sudden want to xxxx then I wanted to speak to a manager I spoke to the service advisor manager the worst possible experience I felt like I was attack as a customer he did not help me resolve any issues the only thing he made me feel was scared as a customer I feel like this message should be passed onto anybody purchasing a vehicle and Fields BMW Northfield Illinois to be aware of the service and lack of customer service that this facility provides. I feel like I've been robbed without a weapon I feel like because of what they made me sign that it's like putting a gun to my head and making me take my money that I work for for absolutely nothing they do not service my vehicle they did not fix any issue they didn't give me anything they just said you know what you're screwed sign here pay their sayonara what's IPO service what type of retail facility what type of car dealership is Fields BMW that's a very good question before purchasing a vehicle there warning warning warning the worst service I've ever experience is that Fields BMW Northfield Illinois this message will be spread apart social media Twitter to anybody who I can even come across too I know a huge huge network of people that actually shop at Fields BMW I will tell him about my experience as a customer I feel BMW and I will make sure that no one ever shop there again because of the poor experience that I've received I will make sure that every single person is aware of what type of scam artists and what type of customer service these type of people promote I feel hurt as a customer. More

Merry Christmas? You Bet. Thanks Fields! It had been 18 years between new cars for me so when I went car shopping I did some deep research. I wanted a great car - check. I wanted great serv It had been 18 years between new cars for me so when I went car shopping I did some deep research. I wanted a great car - check. I wanted great service - check. I wanted my questions answered honestly - check. I wanted my phone calls returned quickly - check. I wanted tech geniuses to explain the intricacies of my new car to me - check. Last but not least of all I wanted a great deal - check, check, check! More

Service Always get great service from Jerry Marichal and good advice as to what is needed. Got 4 new tires and he helped me select the best ones for my car. H Always get great service from Jerry Marichal and good advice as to what is needed. Got 4 new tires and he helped me select the best ones for my car. He was right. More

Music steaming not working on iPhone 7 . I was told it's a known issue but not solution is abailable . So I left with the same issue and no resolution . . It was frustrating because I want my I was told it's a known issue but not solution is abailable . So I left with the same issue and no resolution . . It was frustrating because I want my car to be functional . More