Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fields BMW Northfield
Northfield, IL
320 Reviews
Fields BMW Northfield is a proud member of Fields Auto Group, which has been selling luxury automobiles since 1971. We have a stunning array of pre-owned and certified pre-owned vehicles to fit every budget. A state-of-the-art BMW Service Department offers complimentary loaners and will see that your vehicle continues to operate in peak fashion. Our BMW Parts Department carries a wide range of parts and accessories to help you maximize your driving experience.
Everyone who purchases or leases a vehicle from Fields Auto Group is entitled to complimentary loaner vehicles with service appointments, as well as free car washes for the life of the vehicle and more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 320 reviews
June 07, 2017
Professional and friendly staff I've been dealing with Alex for many years. Professional and very effiiciant and takes the time to explain the many features of the cars. I've been dealing with Alex for many years. Professional and very effiiciant and takes the time to explain the many features of the cars. More
by Karl Riehn
Employees Worked With
Ken Lernahan
Helpful May 23, 2017
Professional, knowledgeable staff The sales consultants (Carrie Shapiro and Alex Ilic) really understand the vehicle and all of the options offered. They were courteous, without the hi The sales consultants (Carrie Shapiro and Alex Ilic) really understand the vehicle and all of the options offered. They were courteous, without the high-pressure sales tactics. Even managed expectations appropriately about the F&I process; as painful as that can be, Fields' experience was rather pleasant. More
by Gene Volchek
Employees Worked With
Carrie Shapiro, Alexander Ilic, Joe Jamilkowski
May 23, 2017
Fantastic experience, again! I had another great experience working with Carrie Shapiro at Fields BMW. This was my 2nd lease there, and I'll be back in another 3 years! Very eas I had another great experience working with Carrie Shapiro at Fields BMW. This was my 2nd lease there, and I'll be back in another 3 years! Very easy to deal with from beginning to end. Between picking out cars and test driving, all the way to financial services. Painless process! Thanks again! More
by MM
Employees Worked With
Carrie Shapiro
May 18, 2017
Very smooth and easy I had a very pleasant experience. The convenience of the dealership location was key to my decision. I would definitely recommend to a friend to shop I had a very pleasant experience. The convenience of the dealership location was key to my decision. I would definitely recommend to a friend to shop at Fields More
by No thanks
May 17, 2017
An excellent experience Our second purchase from this dealership and it won't be our last. Sales rep Piotr Oleksiuk was very accommodating and easy to work with. Our second purchase from this dealership and it won't be our last. Sales rep Piotr Oleksiuk was very accommodating and easy to work with. More
by edmolloy
Employees Worked With
Piotr Oleksiuk
May 15, 2017
I wasted $200 on a Service Inspection that was wrong All, I have been a customer of Fields BME for the past 8 years and we used to recommend it to all friends and family. A month ago we dropped our 20 All, I have been a customer of Fields BME for the past 8 years and we used to recommend it to all friends and family. A month ago we dropped our 2008 BMW 535i for a service, Christian was the service rep, the total estimate for the repaid was $6000 and the exact cost to repair the immediate issue was $3500. I asked the rep to just put a battery in the car and I will take the car to another service shop to evaluate the car. They said they will not do I asked since it’s a waste of my money but $3500 is ideal to fix the car. I had to tow the car to another shop and the issue was fixed with a battery replacement only, $300 vs. I called Christian and told him how disappointed I was about the service and asked him to give my feedback to Jerry the manager. I has been two weeks since then, and I haven’t heard anything from Fields BMW. More
by Chicago92
May 10, 2017
First Class Experience Everyone we interacted with during the sales and orientation process was very knowledgeable and incredibly helpful. The staff was attentive but not ov Everyone we interacted with during the sales and orientation process was very knowledgeable and incredibly helpful. The staff was attentive but not overbearing. Our first BMW experience and it was a good one! More
by J. Swanson
Employees Worked With
Piotr Oleksiuk; Jim Iverson; Jori Renc
April 26, 2017
Low-pressure, High-Level Car Sales Experience at Fields BMW! We had a great low-pressure sales experience with Fields BMW in Northfield. Marc Kuperman was our salesman and we were happy with the price, service a We had a great low-pressure sales experience with Fields BMW in Northfield. Marc Kuperman was our salesman and we were happy with the price, service and delivery of our new X5! The GM was also very easy to work with, didn't make us wait or give us the run-around- gave us his best price and a deal done within a few minutes. Ordered the car I wanted and was told it would be ready in 8 weeks- received it in half that time! I appreciated the Encore service with Christian upon delivery, too, and look forward to many happy years behind the wheel of my new BMW. Thank you! More
by LisaZ
Employees Worked With
Marc Kuperman
April 07, 2017
Fields Forever!!! This is my third vehicle purchase from the Fields family and perhaps my best experience yet! From the opportunity to extend the test drive to the det This is my third vehicle purchase from the Fields family and perhaps my best experience yet! From the opportunity to extend the test drive to the detailed explanation of 430i, their focus was on not just selling me a car, but selling me the car that was right for me. There was no pressure to "buy today" either. I established my parameters for the purchase, had detailed conversations and email exchanges with John, my sales rep, and ultimately found a vehicle with everything I wanted, and nothing I did not want. Plus, I had the chance to meet with Richard in service, who expressed his willingness to assist me with anything I needed to enhance my BMW ownership experience! More
by Luch6
March 04, 2017
Concerned I'm concerned about a review on Jan 25. The car was brought in for service with an extended warranty and the warranty was not accepted due to after m I'm concerned about a review on Jan 25. The car was brought in for service with an extended warranty and the warranty was not accepted due to after mkt parts being found on the car. My concern is that field BMW sold the car with after market parts and would not accept the extended warranty for service More
by Concerned
Employees Worked With
