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Fields BMW Northfield
Northfield, IL
320 Reviews
Fields BMW Northfield is a proud member of Fields Auto Group, which has been selling luxury automobiles since 1971. We have a stunning array of pre-owned and certified pre-owned vehicles to fit every budget. A state-of-the-art BMW Service Department offers complimentary loaners and will see that your vehicle continues to operate in peak fashion. Our BMW Parts Department carries a wide range of parts and accessories to help you maximize your driving experience.
Everyone who purchases or leases a vehicle from Fields Auto Group is entitled to complimentary loaner vehicles with service appointments, as well as free car washes for the life of the vehicle and more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 320 reviews
July 29, 2017
Great Service advisor Jerry Marachel has been handling my cars for over 10 years and is a pleasure to work with. He understands what my cars have required and helped me und Jerry Marachel has been handling my cars for over 10 years and is a pleasure to work with. He understands what my cars have required and helped me understand what had to be done. More
by Steve518
Helpful July 06, 2017
Quick service and competent service advisor Easy to make appointments on line. Greeted quickly. Advisor explained what needed to be done and approximate time needed to complete service. Service Easy to make appointments on line. Greeted quickly. Advisor explained what needed to be done and approximate time needed to complete service. Service was completed quicker than anticipated. Coffee and food were very good and comfortable waiting area. Always treated very well. More
by Jim111
Employees Worked With
Paul
June 25, 2017
Well taken care of. My X5 required service due to an engine malfunction. The problem was identified without delay, and a solution was thoroughly explained. I was provid My X5 required service due to an engine malfunction. The problem was identified without delay, and a solution was thoroughly explained. I was provided with a comparable loaner during the service period, and I am completely satisfied with my experience. Brandon Luke was my service provider, and he was courteous, professional, and very accommodating. More
by Swanee
Employees Worked With
Brandon Luke
June 23, 2017
Happy with the experience The dealer work on price and the process after picking up the car was easy. They match the trade in from another dealer making the process moving fast The dealer work on price and the process after picking up the car was easy. They match the trade in from another dealer making the process moving fast. More
by El mero 1
Employees Worked With
Piotr oleksiuk
June 21, 2017
Responsive and fair. The internet sales manager and Pieter were very helpful and responsive. We went through a number of alternatives and ended with the best possible fit The internet sales manager and Pieter were very helpful and responsive. We went through a number of alternatives and ended with the best possible fit. More
by steven rosenberg
Employees Worked With
June 21, 2017
The only place to purchase a vehicle. This is the 3rd BMW I have purchased at Field's BMW and they never disappoint. A thoroughly enjoyable process and very fast. I dealt with Annie who This is the 3rd BMW I have purchased at Field's BMW and they never disappoint. A thoroughly enjoyable process and very fast. I dealt with Annie who was extremely professional and knowledgeable. Field's BMW is simply the best and I would never go anywhere else to puchase a vehicle. More
by Jon K.
Employees Worked With
Annie
June 18, 2017
Service Visit I received a comprehensive report detailing the work that needed to be done. The service advisor and I made a game plan for future visits to take care I received a comprehensive report detailing the work that needed to be done. The service advisor and I made a game plan for future visits to take care of the necessary work that needed to be done. More
by KW
June 11, 2017
Super Dealer is there to be of service. I an always completely satisfied with the service and service people..waiting areas are comfortable.i enjoy the caf Dealer is there to be of service. I an always completely satisfied with the service and service people..waiting areas are comfortable.i enjoy the cafe available. More
by Thebob
Employees Worked With
Chris
June 07, 2017
Apple CarPlay issues Service was excellent. I was in and out less than an hour. Service tech took time to make sure that issue with CarPlay was resolved. Service was excellent. I was in and out less than an hour. Service tech took time to make sure that issue with CarPlay was resolved. More
by Kpaz
Employees Worked With
June 07, 2017
Failed customer service Everyone started out great, Andrew - used car salesman was friendly and inviting. I picked out a 2013 650xi for $53,000 in Aug 2016, issues started at Everyone started out great, Andrew - used car salesman was friendly and inviting. I picked out a 2013 650xi for $53,000 in Aug 2016, issues started at delivery There was a scratch on the rear bumper. Andrew said we would take care of it, brought out touch up paint which would have filled in the color but left the gash. He said ok, bring the car back drop it off and they will have it professionally taken care of. This took 3 tries. 1) dropped it off, got a call later that week saying it was ready, arrived to find out it will needed clear coating, 2) brought it back for clear coat, picked it up, looked at the bumper, the coating was peeling 3) Third time is the charm, everything was perfect. You'd think paying so much for a car, you should not find a scatch, what a Hassle. Thats not all. The following are number of times I returned to the dealership for repairs from Sept 16- May 17 when I finally unloaded 1) failed window motor 2) power seat memory stopped working 3) burnt door sill light 4) condensation in the headlight - which i took picutres, they stated it was normal condensation, they did a water stress test and found nothing....next day it rained and condensation was back! I took more pictures brought back for visit number 5) ok we will replace the headlight, (I think i overhead the advisor tell the tech they test the wrong headlamp last time) 6) noise or rattle passenger side. - loose window something? 7) failed parking brake - leak from the trunk malfunctioned some switch idk... 8) some normal wear and tear nothing to do with dealership, flat tire, rim dents leading to road noise. 9) few times for low oil, Andrew failed to mention the car burns a quart of oil ever 750 miles and to carry bottles in the trunk. Naturally, somewhere in the middle of all the issues I because frustrated and called Andrew, asked him what can we do? He said stop by and he will help me out. Meaning trade it in for another CPO BMW. This was around March, he valued my trade at 39.9k, I paid 53k in Aug. Also, he said I smoked and my rims were dented. Well I dont smoke, no has and the dents are to fixed by the tire wheel warranty I purchased. The most frustrating part was how FIELDS was still trying to make a buck off a dissatisfied customer...how do I know? I went over to Carmax and Nissan, they offered 42.9k cash for the car.... I politely cursed under my breath and left. After that I decided to give the car another chance, however as other things went wrong I gave up. The last attempt, service brought over the new car manager Joe, sat me down, I explained my dilemma and frustration with used car and Andrew, he sounded very compassionate and reassuring. I would take about a week for service to repair the parking brake and during that time Joe M. said he would speak with Dan Martin and call me, to help arrange a fair deal. I waited the week, service finally finished the car. NO call from Joe for Dan. At that point I said forget this. I picked up the bmw middle May 2017, the service advisors know me by face, Ive been there how many times? He knew I was frustrated, he called over Dan, the GM? He apologized, at that point it was too late. He said he would have the used car manager, Dan call me next week to talk, never did.... Its not the car, its how Fields handled a dissatisfied customer, trying to take advantage to have another profit, and lack of follow up. Service was friendly but good like getting anything other than voicemail when making a service appt. Same day, I left Fields BMW, drove to Porsche, they valued by trade at 39.9k, same as BMW just 3 months later, knocked off 10k off the MSRP 2017 Cayenne that was a loaner and I'm set. I think the moral of my review is to remind every other person leaving reviews. WAIT a few months, of course when everything runs smoothly the dealership will be a hoot to deal with and you'll give all stars, what we want to know is how they handle conflict and the dissatisfied customer. I wish I could retract the review I gave Andrew, he did deserve all 10s, I should have waited FIELDS FAILED. More
by Saleem227
Employees Worked With
Joe, Dan Martin, Dave
