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Fields BMW Lakeland

Lakeland, FL

4.8
568 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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568 Reviews of Fields BMW Lakeland

November 16, 2024

I was very pleased with the timing and quality! Zack took care of my services and was very hospitable. Thanks a lot Zack! More

by Dre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachery Benson, Eric Williams, Divardy Polanco
Nov 18, 2024 -

Fields BMW Lakeland responded

Dre, we're delighted to hear that Zack provided you with timely and quality service at Fields BMW Lakeland. Thanks for sharing your experience!

November 15, 2024

Highly recommend this dealership. Our sales consultant, Steven Holmes was amazing to work with. He was very responsive to my questions and very knowledgeable about the vehicle. He mad More

by juliejones211
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Holmes
November 12, 2024

The service was not efficient, car messed up 3 days later. “Drive train malfunction” sensor popped up and car has not been drivable due to it needing spark plugs and coil pack. Not sure how that was mi More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachery Benson
Nov 12, 2024 -

Fields BMW Lakeland responded

Alexis, I'm sorry to hear about the issues with your car after service. It sounds like we missed something important during diagnostics, and I apologize for any inconvenience this has caused. Please reach out so we can address this situation promptly and make it right for you. Thank you, Brian Woerdehoff - Service Manager - 863-816-1234

November 05, 2024

Great service and courteous employees A very good experience . I would recommend this dealership to anyone who wants great service More

by Littleboy45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Hargroves, Rick Cutts, Zachery Benson, Albert Darby, Keith Dicesare, Bobbi Ausmus, Janet Hopkins
Nov 05, 2024 -

Fields BMW Lakeland responded

Thank you for recommending Fields BMW Lakeland! We're delighted to hear that our team provided great service and made your experience a positive one. We look forward to welcoming you back in the future!

November 02, 2024

Great business, sales, and service. 15 word minimum 15 word minimum 15 word minimum 15 More

by gary.stoldt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Hargroves, Joe Roth
Nov 04, 2024 -

Fields BMW Lakeland responded

The team at Fields BMW Lakeland loves seeing great reviews! Thank you, Gary!

October 26, 2024

We had a great experience with Fields BMW. This was mostly due to our sales consultant, Joe Roth. Joe was very professional, pleasant & very knowledgeable about his product. More

by Mikeyturbeville
Recommend Dealer
Yes
Employees Worked With
Joe Roth
Oct 28, 2024 -

Fields BMW Lakeland responded

We're delighted to hear that Joe Roth made your experience at Fields BMW Lakeland a great one. Thank you for sharing your positive feedback!

October 17, 2024

This dealership is out this world. The do outstanding service, and I love the way they take a picture of the Service they are performing. More

by jeanglo10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Darby
Oct 18, 2024 -

Fields BMW Lakeland responded

We're delighted to hear that you had such a positive experience with Fields BMW Lakeland! It's great to know our service and attention to detail made an impression. Thank you for sharing your feedback!

October 08, 2024

Always great service from these good folks. Zach, our service manager always goes out of his way to make sure we and our vehicle are well taken care of. More

by Buckeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachery Benson
Oct 08, 2024 -

Fields BMW Lakeland responded

Thank you for sharing your positive experience with us at Fields BMW Lakeland! We're delighted to hear that Zach and our team consistently provide excellent service. We appreciate your support and look forward to serving you again in the future!

October 05, 2024

I had a great experience with the Fields Team. They were very transparent and communacative every step of the way. Rebekah, Nick and Curtis made what could have been a very stressfull purchase ver More

by Karen Woods, Realtor
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebekah xxxxxx, Curtis Pease, Nick Rodriguez
Oct 07, 2024 -

Fields BMW Lakeland responded

Karen, we're delighted to hear that Rebekah, Nick, and Curtis made your experience smooth at Fields BMW Lakeland. Thank you for sharing such positive feedback! Enjoy the ride!

October 04, 2024

Unprofessional. They don’t respond to my call. They did not fix everything that my car needed. Also, low tire pressure on my vehicle after 2 days of being in the sho More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Ayala, Mason Nickerson, Brian Woerdehoff, Zachery Benson
Oct 04, 2024 -

Fields BMW Lakeland responded

It's disappointing to hear about your experience with our service. We strive for thoroughness and timely communication, so I apologize if we fell short in these areas. Please reach out at your convenience so we can address any unresolved issues with your vehicle. Thank you, Brian Woerdehoff - Service Manager - 863-816-1234

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