Fields BMW Lakeland

BMW service team was great! They got my car in and diagnosed it quickly as requested . They got my car in and diagnosed it quickly as requested . More

Sales was great- great price on the 230I. Sadly, that was almost 4 months ago - still no registration or title paperwork for the vehicle. First there was an issue with the MSO, then an issu Sadly, that was almost 4 months ago - still no registration or title paperwork for the vehicle. First there was an issue with the MSO, then an issue recording the VIN, then an issue with the out of state title company, then an issue with the check amount from the dealership to the tag office. The car is just sitting in my garage because it can't legally be driven (3rd expired temp tag). Don't expect the dealership to take any initiative to resolve mistakes or keep you updated on processes- you will need to call them and track the information down yourself. Overall very disappointed and disgusted with the process. BMW corporate doesn't seem to care either - they just want to record a sold vehicle and have little concern for customer experience or concerns. If you're from out of state, save yourself the time and effort - go elsewhere where you'll actually be a valued customer. More

Joseph Roth helped make my recent X7 purchase seamless! He was very knowledgeable about the vehicle and answered all questions. He was also quick to respond to any correspondence during the buying proces He was very knowledgeable about the vehicle and answered all questions. He was also quick to respond to any correspondence during the buying process. Purchase was a great experience. More

Searching, finding and buying my new car was great at Lakeland FieldsBMW. My sales person was Joseph Ross and he was great. Didn’t wasted any of my time. The whole process was quick and easy. I would hig Lakeland FieldsBMW. My sales person was Joseph Ross and he was great. Didn’t wasted any of my time. The whole process was quick and easy. I would highly recommend Fields BMW for your next car purchase. More

30 minutes after leaving lot, problem with brakes, called the salesperson, wants me to pay for repair...STAY AWAY FROM THIS DEALERSHIP...FALSE CLAIMS ABOUT WHAT THEY SEL. the salesperson, wants me to pay for repair...STAY AWAY FROM THIS DEALERSHIP...FALSE CLAIMS ABOUT WHAT THEY SEL. More

Thank you to all the staff at Fields BMW! A special thank you to Jesus Ayala, for going above and beyond the call of service! God Bless you ALL! A special thank you to Jesus Ayala, for going above and beyond the call of service! God Bless you ALL! More

Rick Cutts was the ultimate professional. New car prurchase was a great experience. Great dealership! New car prurchase was a great experience. Great dealership! More

Mr. Rick Cutts is the go-to professional. You will get an awesome customer service experience! awesome customer service experience! More

First class experience with the service department at Fields in Lakeland. Jesus was very competent and good to work with. Fields in Lakeland. Jesus was very competent and good to work with. More

We appreciate the staff at our dearlership, especially our ‘go to person”, Albert Darby. We rely on Albert to respond to our calls and follow up with our automotive needs. Our 2 year checkup was conduc our ‘go to person”, Albert Darby. We rely on Albert to respond to our calls and follow up with our automotive needs. Our 2 year checkup was conducted this week and knowing substitute transportation was smoothly handled and appreciated. More