Fette Ford Kia

Nos trataron con amabilidad e hicimos un buen negocio. Gracias a ustedes mi hija ya tiene su auto, y el que le gusto a ella👍 Gracias a ustedes mi hija ya tiene su auto, y el que le gusto a ella👍 More

terrible service experience ,they never return calls, you can not get in touch with the service manager only by auto reply when you post a negative review can not get in touch with the service manager only by auto reply when you post a negative review More

My Escape has an open recall and I’ve personally contacted both the GM Chris and Service Steve with no replies. Notice says it’s important but apparently not import enough for Fette to reply. This d contacted both the GM Chris and Service Steve with no replies. Notice says it’s important but apparently not import enough for Fette to reply. This dealership is TRASH. More

I had an absolutely horrible experience at this dealership. My 2018 Ford Fusion had a recall and it took them weeks to fix. The work was not done properly causing my car to stall in an intersection dealership. My 2018 Ford Fusion had a recall and it took them weeks to fix. The work was not done properly causing my car to stall in an intersection so I brought it again. Then the car would not go over 40 mph. I had to bring it in for a THIRD TIME and now its leaking oil for the first time ever. I had an independent mechanic review and they somehow cracked a seal in my engine. Awful awful repair work and horrible customer service. More

This guy is unreliable and cannot be trusted! Back in September 2020, I had cosigned on a car loan for my son. We purchased a service protection plan at his recommendation. My son moved away and the se September 2020, I had cosigned on a car loan for my son. We purchased a service protection plan at his recommendation. My son moved away and the service plan was no longer necessary since it was only honored at the Kia service department in Clifton, NJ. I quickly contacted this man both by phone and left him several messages in regards to cancelling the service agreement. I also emailed him too. He never returned my calls nor responded to my emails. I kept calling and finally got to talk to him. He told me the policy can be cancelled and that the amount will be credited towards the balance of the car loan. He assured me that he would take care of it. I didn't hear from again. As a result, I drove to his office in Clifton ,NJ, and met with him. He reassured me again that he will take of the issue and proceeded to complete some paperwork in my presence supposedly to cancel the policy and initiate the credit towards the car loan balance. It has been 7 months now, he still hasn't taken care of it! My calls and emails have been disregarded. The bank who financed the car loan confirmed that they have not heard from him either. Be careful dealing with this man. He is unprofessional and cannot be trusted! He doesn't even deserve a 1 star rating. I only chose 1 star because I had to choose a rating. I am totally disappointed and upset! More

This place has gone downhill! I started buying cars from them 20 years ago. The last 2 leasing experiences were just horrible. Turning in the lease was worse. Due to this, I could never buy another car fr them 20 years ago. The last 2 leasing experiences were just horrible. Turning in the lease was worse. Due to this, I could never buy another car from them again, They are as shady as they come and play games. There's too much to tell in order to describe but just stay away! Loyalty doesn't matter here! Horrible dealer that cost me money due to their disregard for others. I only give it 1 star due to the pleasant man that assisted me in turning in my lease, Juan and for all the years that Dennis gave us great experiences. More

I never bought from Fette ford before. Today 06/25/2021 at 5:00 pm I went there to test drive the 2021 bronco sports. 1. no one approached me to ask what am I doing there. So I had to ask some to open th at 5:00 pm I went there to test drive the 2021 bronco sports. 1. no one approached me to ask what am I doing there. So I had to ask some to open the doors of the Bronco sport to see it from the inside. 2. When I asked one of the sales people for help, he asked what are you planning doing today? I said test drive, then he said " And then?" I said well depends. So he kicked me to another sales person. I went to him and he asked Did you ask for me? I said no but I need someone to help me. The two started kicking me to the other. Then I said do not bother good bye. It seemed that dealers have enough sales not to care selling or treating customers right. That was the first and last visit to that dealership. The two people never care to introduce themselves. More

We bought 2 cars from this dealership in the past and it was a good buying experience. However when time came to get a car for my daughter they want to charge me mush more that KIA advertise on the website. was a good buying experience. However when time came to get a car for my daughter they want to charge me mush more that KIA advertise on the website. Salesman tried to help but sales manager told me that this is the best he can do. After being loyal customer for years he tells me this. I guess customer has to shop around today. We went to Hyundai and got 2022 Tuscon SEL cheaper. More

I bought a CPO explorer. My experience during the sales process was very good. Unfortunately, the post sale follow-up on promises was very poor. It seems like once they got the check in hand, they forget process was very good. Unfortunately, the post sale follow-up on promises was very poor. It seems like once they got the check in hand, they forget who you are. Time consuming and frustrating. More

walked into Fette Ford on May 7 2021 needing a new car. Mitchell Goodson was my sales professional. he was honest , courteous, and very informative . there was no haggling. there was no deceit. I drove off Mitchell Goodson was my sales professional. he was honest , courteous, and very informative . there was no haggling. there was no deceit. I drove off the lot in under 2 hours in a brand new Ford Explorer. that’s a first for me! I will be going back to Fette when my lease is up. More