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Fertitta Chevrolet

Houston, TX

4.9
982 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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982 Reviews of Fertitta Chevrolet

December 30, 2016

Excellent My son and I came to Norman Frede to see vehicles we saw online. Mr. Williams was very helpful and informative, I got the deal we wanted.Overall easy More

by Easy and stress free
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pastor Osorio, Jimmy Williams
Jan 04, 2017 -

Fertitta Chevrolet responded

Thank you for leaving us this great review. We are very happy to hear that Mr. Williams could be so helpful and informative during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Norman Frede Chevrolet Team

December 29, 2016

New Camaro! We went to Norman Frede to look at a couple of Camaros I found online. Jimmy was the only one to come see if we needed any help! Right away his profes More

by RMunguia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams
Dec 30, 2016 -

Fertitta Chevrolet responded

It was a pleasure to read about your first buying experience working with Jimmy. Congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Regards, Norman Frede Chevrolet Team

December 27, 2016

Great Mr. Williams showed us different vehicle colors and interior variations. Explained the different models and answered questions. Great people person ea More

by Adcastro7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams
Dec 27, 2016 -

Fertitta Chevrolet responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Regards, Norman Frede Chevrolet

December 27, 2016

Poor service Had a coolant flush. Staff was friendly. Had shuttle to take me home but a few days later my truck said low Copland level and I had to buy some dex-co More

by XRAYERGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Guevara
Dec 27, 2016 -

Fertitta Chevrolet responded

I’m sorry to hear about your recent visit to our dealership. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. Please contact me at your earliest convenience. I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Suzanne; Customer Relations; (281) 486-2219

December 14, 2016

Our new family car! My husband and I came here in search of a family car, and found exactly what we were looking for. I highly recommend this dealership. As soon as we st More

by Lyanna99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams
Dec 15, 2016 -

Fertitta Chevrolet responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for including standard-setting customer service from the Norman Frede Chevrolet team. Thank you for choosing us for your automotive sales and service needs and we look forward to meeting all your future needs the next time you need us. Regards, Norman Frede Chevrolet Team

December 13, 2016

Easily THE best car buying experience i've ever had! ... and I have purchased 2 new cars and 4 used cars in the last 5 years alone. From the initial inquiry, to the test drive, to price negotiating, a More

by That Robert Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlton Cotton, Marcus Martin
Dec 14, 2016 -

Fertitta Chevrolet responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Marcus. Please let us know if we can ever help you in the future. Regards, Norman Frede Chevrolet Team

December 13, 2016

Stellar Sales Staff & Service Dept For the 24 years I have lived in Texas, I have bought all my cars at Norman Frede Chevrolet. They offer the best customer experience!!! From trade-in, More

by Loyal Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlton Cotton, Brett Barr, Clarice Blanks
Dec 14, 2016 -

Fertitta Chevrolet responded

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Regards, Norman Frede Chevrolet Team

December 04, 2016

Makes Buying A Car Fun Again We had a great buying experience. We told Jimmy we were looking for an SUV, gave him our budget amount and started the search. Jimmy found us a 2013 More

by Ron 4818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Norris, Joel Russell, Jimmy Williams
Dec 05, 2016 -

Fertitta Chevrolet responded

Hi Ron and Terrie and thanks for your kind words! We appreciate Jimmy as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Regards, Norman Frede Chevrolet Team

December 02, 2016

Service You can't say much for a out standing Dealership that does a awesome job. As always they are making there customers there number one priority, and mak More

by Daniel Benedick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Dec 05, 2016 -

Fertitta Chevrolet responded

Daniel, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Norman Frede Chevrolet. If there is anything more that we can do, please come back and see us again. Take care! Regards, Norman Frede Chevrolet Team

December 02, 2016

Best car buying experience - ever!! My parents have bought several cars from Norman Frede and spoke so highly of their experience that I came all the way from Austin to get my new car. More

by Marian Mahaffey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg McAlpine
Dec 02, 2016 -

Fertitta Chevrolet responded

Thanks so much for the nice review, Marian! We really appreciate this feedback and we'll be certain to share your compliments with Gregg and the rest of the staff. We pride ourselves on offering high-quality customer service, and we’re glad we were able to take care of you. It was our pleasure. Regards, Norman Frede Chevrolet Team

Dec 02, 2016 -

Fertitta Chevrolet responded

Thank you for the wonderful review and for traveling to Norman Frede from Austin to do your business. We will continue to offer the best car buying experience to each and every customer we come in contact with. We want to thank your parents for their recommendation and thank you again for your kind words and business! Regards, Norman Frede Chevrolet Team

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