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Fertitta Chevrolet
Houston, TX
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982 Reviews of Fertitta Chevrolet
quite lackluster I made an online reservation for an Oil Change and Multipoint Inspection on my 2017 Tahoe and received a confirmation and a reminder but when I arrive I made an online reservation for an Oil Change and Multipoint Inspection on my 2017 Tahoe and received a confirmation and a reminder but when I arrived they had no record of the reservation and didn't seem particularly concerned. After finally deciding to do the work the Oil Change took nearly an hour and there was no mention of the Multipoint Inspection having been completed. The Service Advisor was friendly but the service overall was quite lackluster. As far as I know, the service has never been entered into the myChevy database, I had to do it myself. More
Excellent customer service I took my camaro to Norman Frede Chevrolet and I was very pleased with Trever who kept everything on point for me. He called me every day to let me kn I took my camaro to Norman Frede Chevrolet and I was very pleased with Trever who kept everything on point for me. He called me every day to let me know what's happening with my car.I had no worries. I also got Excellent customer service from Linda ( from the office) and Jose who gave me rides from and to the dealership. I can highly recommend this place to anyone!!! More
Life Long Customer Gregg McAlpine and Eddie Cox are the best. Eddie and I have know each other for several years now and Gregg makes you feel like you've know him foreve Gregg McAlpine and Eddie Cox are the best. Eddie and I have know each other for several years now and Gregg makes you feel like you've know him forever. Not once did I ever get the feeling of being high pressured into making a decision. Everyone at the dealership always goes above and beyond to help you in anyway they can and a great customer experience is what’s it’s all about. It’s the difference between a one time sale and a life long customer. A big part of our decision to come back to Norman Freede Chevrolet is their outstanding service department. The service department can make it or break it if there's no service after the sale. More
Great service Prompt replacement of air bag and free, because of warranty. This is my third vehicle purchased from this dealership. Very pleased with their work, th Prompt replacement of air bag and free, because of warranty. This is my third vehicle purchased from this dealership. Very pleased with their work, that's why I keep coming back. More
Excellent I went knowing the purpose and usage of a vehicle, not the model and was allowed my time and space to make my own choice. No high pressure I went knowing the purpose and usage of a vehicle, not the model and was allowed my time and space to make my own choice. No high pressure More
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Professional honest people This dealership is the opposite of what you think of when you think of a used car dealership. They're very honest and quick to respond to your conce This dealership is the opposite of what you think of when you think of a used car dealership. They're very honest and quick to respond to your concerns about the vehicle you're purchasing. And the vehicles on their lot or well-maintained and quickly repaired if needed, so I bought an SUV with confidence the process is very fast, and you do not have to plan a whole day wasted just buying a car. They got me in and out in 3 hours!! More
Edgar Urias gets my referrals Low Pressure sale and I'm totally satisfied. I will recommend Edgar and Norman Frede Chevrolet to anyone buying a new Car. Thank you for a comfortable Low Pressure sale and I'm totally satisfied. I will recommend Edgar and Norman Frede Chevrolet to anyone buying a new Car. Thank you for a comfortable easy transaction More
Quick & Awesome I came in to buy a vehicle for my daughter and she has specifics that I could not find. I surveyed your website and came across the perfect vehicle. I I came in to buy a vehicle for my daughter and she has specifics that I could not find. I surveyed your website and came across the perfect vehicle. I found a Ford F-150 Black on black and lifted just as she wanted... I spoke to KT and he took me on a test drive and was very professional. He then guided me through the process and completed the deal. I will be recommending and sending customer his (KT) way. You have a great asset in this sales person. More
A+ for Service Team Thank you Service Team for the quick response to repair my truck on a short notice and for the loaner vehicle provided. I was kept up to date during t Thank you Service Team for the quick response to repair my truck on a short notice and for the loaner vehicle provided. I was kept up to date during the process and knew when to pick my vehicle up. More
Excellent service and information!! This is the third vehicle puchased from Norman Frede. I return because of the excellent service I receive from both the sales and service staff. Like This is the third vehicle puchased from Norman Frede. I return because of the excellent service I receive from both the sales and service staff. Like my previous experience, jimmy Williams provided excellent service and great information. He and the manager Nick Norris went above and beyond to ensure we had a good experience and will be remembered as a reason for why we choose Norman Frede for our next vehicle purchase!!! More