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Fertitta Chevrolet

Houston, TX

4.9
982 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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982 Reviews of Fertitta Chevrolet

November 19, 2022

Service department personnel are very helpful and ready to serve. I would recommend them to all of my friends. More

by ashcraft.phil86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bolanos
Nov 21, 2022 -

Fertitta Chevrolet responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Norman Frede Chevrolet special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. We are glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, The Norman Frede Chevrolet Team

November 15, 2022

The service rep was very professional Lenny did a great job getting my truck scheduled in for diagnostics and repair. Service department did my repair in a timely manner!! Norman Frede’s service department More

by rickerroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon, SR
Nov 17, 2022 -

Fertitta Chevrolet responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Norman Frede Chevrolet Team

November 13, 2022

Great service work at above average prices. Nice employees. Waiting area ok but skimpy. A quick wash of my vehicle would be very appreciated. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kennedy
Nov 15, 2022 -

Fertitta Chevrolet responded

Thank you for leaving this review for our service department. Sincerely, The Norman Frede Chevrolet Team

November 13, 2022

Very nice people there Friendly and very fast service Will come back in the future More

by Fhambrick1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pastor Osorio
Nov 16, 2022 -

Fertitta Chevrolet responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Norman Frede Chevrolet Team

Nov 16, 2022 -

Fhambrick1 responded

Excellent customer service

November 13, 2022

Excellent sevice. This dealership was willing to negotiate via email. This made my purchasing process easy and convenient. I wishes more dealerships were willing to do More

by Websurfer785
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Scheck
Nov 16, 2022 -

Fertitta Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that our dealership was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Norman Frede Chevrolet Team

November 11, 2022

Happy with the way the service personnel reaching the customers at the service intake stations. More

by sivu62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Biarnesen
Nov 11, 2022 -

Fertitta Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We look forward to working with you again down the road. Sincerely, The Norman Frede Chevrolet Team

November 11, 2022

From walking into the dealership to driving out with our new vehicle within 3 hours was amazing. Honestly we would have been in and out within an hour if we could have made our mind up on which vehicle we w More

by BDavis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez and Chance Merritt
Nov 14, 2022 -

Fertitta Chevrolet responded

Thank you so much for leaving this awesome review of our dealership! Sincerely, The Norman Frede Chevrolet Team

November 11, 2022

They looked at the problem found the problem and fixed the problem all in one hour. More

by rshoppell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Nov 14, 2022 -

Fertitta Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Norman Frede Chevrolet Team

November 10, 2022

The Norman Frede dealership kept me informed of the repair progress, work that needed to be done and any recomed service. More

by archee7k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Stafford
Nov 11, 2022 -

Fertitta Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Norman Frede Chevrolet Team

November 10, 2022

I purchased both my vehicles here because of their no hassle attitude. Service department is always on time with very friendly employees. Will buy my next vehicle here. More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chaise Merritt
Nov 11, 2022 -

Fertitta Chevrolet responded

Thank you for the wonderful review, Charlie! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Norman Frede Chevrolet Team

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