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Fertitta Chevrolet

Houston, TX

4.9
983 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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983 Reviews of Fertitta Chevrolet

March 07, 2023

Excellent service updates were helpful. Friendly service with a personal touch.’will recommend to everyone. More

by pediatric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Cox, Donna Hatcher, Earl Degeer, Brent Biarnesen, Trever Craigie, Roy Denny, Alex Bolanos, Jose Guevara, Lenny Gordon -Service Dept, Masiel Acosta
Mar 09, 2023 -

Fertitta Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Norman Frede Chevrolet Team

March 05, 2023

I had bought a terrific Traverse from Norman Frede before, so when it came time to downsize, I came back, found Kyle again, and with the help of Julio, got an excellent Equinox all figured out before More

by LeslieDC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Martinez, Kyle Scheck
Mar 08, 2023 -

Fertitta Chevrolet responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Norman Frede Chevrolet Team

March 02, 2023

I would like to say Ana, Mr. Cotton and the rest of my finance Team who worked with me you did an awesome job to get me what i needed and wanted. Thank you from the bottom of my More

by agardner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlton Cotton, Ana Villa
Mar 05, 2023 -

Fertitta Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Norman Frede Chevrolet Team

March 02, 2023

I enjoyed my entire experience that I had. Very appreciative and I hope to buy there again. More

by bshaw311
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Scheck
Mar 05, 2023 -

Fertitta Chevrolet responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Norman Frede Chevrolet Team

Mar 05, 2023 -

bshaw311 responded

Thank you

February 28, 2023

Norman Frede is a great dealership. We will only buy our future Chevrolets from Brett!! More

by Danherman07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Barr
Mar 02, 2023 -

Fertitta Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Norman Frede Chevrolet Team

February 28, 2023

Made the call , answered my question, had parts in stock, made appointment, arrived at appointment, they jumped on it , and I was on my way , thanks again to the team . More

by mikebishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Cox, Dan Kennedy, Earl Degeer, Brent Biarnesen, Trever Craigie, Roy Denny, Alex Bolanos, Jose Guevara, Lenny Gordon -Service Dept, Masiel Acosta
Mar 02, 2023 -

Fertitta Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Norman Frede Chevrolet Team

February 27, 2023

Great experience. Super easy super fast. Very fair value. Highly recommend. Andrew and the team were excellent More

by Howie997
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlton Cotton, Andrew Reyes
Mar 01, 2023 -

Fertitta Chevrolet responded

We cannot thank you enough for your wonderful review of Norman Frede Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Norman Frede Chevrolet Team

February 26, 2023

When I bought my car the chair in the back has a horrible noice that invader me every day. After the pandemic, they talk me that they did I have the part. Please can you tell me if the part arrived? More

by cpbarnes100
Recommend Dealer
Yes
Employees Worked With
Roy Denny
Mar 03, 2023 -

Fertitta Chevrolet responded

Hello, Thank you for your business and your feedback. Could you please provide your name so we can better assist you in finding out the status of your part? Best Regards, Norman Frede Chevrolet Customer Care 281-486-2200

February 25, 2023

The Service rep Patrick, was very professional and helpful in getting the task completed. Great job today! More

by belkins8191"theZIPP"
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pastor Osorio, Trever Craigie, Melissa Retana
Feb 27, 2023 -

Fertitta Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Norman Frede Chevrolet Team

February 24, 2023

Upon arrival of dropping off my vehicle they did a quick and great job repairing my vehicle More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon -Service Dept
Feb 27, 2023 -

Fertitta Chevrolet responded

Victor, thank you for sharing this great feedback with us. We feel our service department is what makes Norman Frede Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Norman Frede Chevrolet Team

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