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Ferrari Silicon Valley - Service Center

Redwood City, CA

4.9
106 Reviews
Call Service Center (833) 697-0592

106 Reviews of Ferrari Silicon Valley - Service Center

Sort by
November 17, 2023

They provided me with outstanding customer service and timely repairs. All with big smiles! I highly recommend them! More

by mike.swest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Ferrari Silicon Valley responded

Providing outstanding customer service and timely repairs is our priority. We're grateful for your recommendation.

November 14, 2023

Always deliver what they say. Always feels good to go to the dealership and talk with anyone there. More

by ZACHARY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geraldine Ashizawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zafiropoulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Narez
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Dec 14, 2023 -

Ferrari Silicon Valley responded

We appreciate your acknowledgment of our commitment to delivering on our promises. It's always a pleasure to engage with you during your visits.

November 09, 2023

Great service provided by everyone at the service desk as well as great info from the technician More

by crbuildingservices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Ferrari Silicon Valley responded

Thank you for recognizing the great service provided by everyone at our service desk. We're committed to providing informative and helpful experiences for our clients.

November 08, 2023

So happy they are my dealer! Now in my 18th year as a customer! Because they are great professionally and personally. More

by ZACHARY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Ferrari Silicon Valley responded

We are honored to have you as our customer for 18 years. Your loyalty and satisfaction drive us to continually strive for excellence.

October 27, 2023

Excellent service. The staff is knowledgeable and keeps clients informed on progress of repairs. Easy to work and friendly More

by sandy37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
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Dec 14, 2023 -

Ferrari Silicon Valley responded

Excellent service and keeping our clients informed are fundamental to our approach. We're glad you had a positive experience with our knowledgeable staff.

October 26, 2023

Jason in sales, Sara, Henry and Carlos in service are outstanding. Great customer service and communication. They go out of their way to insure the Ferrari experience is everything it should be!! More

by bill.yang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geraldine Ashizawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zafiropoulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara, Kris Narez
Report | Print
Dec 14, 2023 -

Ferrari Silicon Valley responded

We're thrilled to hear that Jason in sales, Sara, Henry, and Carlos in service provided outstanding customer service and communication. Ensuring the Ferrari experience exceeds expectations is our top priority.

October 14, 2023

Have been bringing my Ferraris here since it opened, Ordered my 458 from here, Service always gets it right. More

by MLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Ferrari Silicon Valley responded

Thank you for being a valued customer of Ferrari Silicon Valley since our inception. We appreciate your trust and loyalty. It's fantastic to hear that you've been consistently satisfied with our service and that we were able to assist you in acquiring your Ferrari 458. We take pride in delivering top-notch service every time. Should you ever need anything or have any questions, please feel free to reach out. We're here to ensure your continued satisfaction. Thank you for choosing Ferrari Silicon Valley, and we look forward to serving you for years to come.

October 12, 2023

Sarah was really super in helping get service set up and completed, super awesome, thanks! More

by JOHN.L.HALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Ferrari Silicon Valley responded

Thank you John, for taking the time to share your positive experience with us. We're thrilled to hear that Sarah provided you with exceptional service in setting up and completing your service appointment. Our team at Ferrari Silicon Valley takes great pride in delivering top-notch service, and your feedback is truly appreciated. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Ferrari Silicon Valley, and we look forward to serving you again in the future.

October 05, 2023

Got the car back on time and very detailed excellent communication while in the shop, Friendly and well prepared staff and Service Dept attention to details very happy. Thank you More

by CaliDani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Ferrari Silicon Valley responded

Thank you for sharing your positive experience with us. We're delighted to hear that you received your car on time with meticulous attention to detail, excellent communication, and a friendly and well-prepared staff. Our service department takes pride in ensuring our customers are satisfied, and we're thrilled that you had a positive experience. Your feedback is invaluable to us, and we look forward to continuing to provide exceptional service to meet your automotive needs in the future.

October 05, 2023

Excellent Dealership. Ever since the new ownership, the service has been exceptional. Thank you for the great experience! More

by tonysuzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geraldine Ashizawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Ferrari Silicon Valley responded

Thank you Tony. We greatly appreciate your kind words and positive review of Ferrari Silicon Valley. Since the transition to new ownership, we have been committed to delivering exceptional service to our valued customers, and we're delighted to hear that your experience reflected just that. At Ferrari Silicon Valley, we understand the importance of providing excellent service, and we continuously strive to improve your experience. Your feedback helps us in this endeavor. If you're looking for more outstanding experiences and exceptional service, we invite you to visit Ferrari Silicon Valley again. We are dedicated to ensuring your satisfaction. Thank you for choosing Ferrari Silicon Valley. We look forward to serving you again soon.

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