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Ferrari Silicon Valley - Service Center

Redwood City, CA

4.9
106 Reviews
Call Service Center (833) 697-0592

106 Reviews of Ferrari Silicon Valley - Service Center

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December 23, 2023

Best Ferrari Dealership ever! Would not take my Ferrari's anywhere else! Cars are returned in perfect condition. Never have to worry about them being done correctly! If you ha More

by whswan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Ferrari Silicon Valley responded

Thank you for considering us the best Ferrari Dealership ever! We're honored to have your trust and loyalty. Ensuring your Ferraris are returned in perfect condition is our commitment, and we're grateful for the opportunity to serve you. If there's anything else you need, feel free to reach out.

December 19, 2023

Ferrari of Silicon Valley provided great service once again! Their service department exceeded expectations once again. More

by JOHN@JARVE.COM
Recommend Dealer
Yes
Employees Worked With
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Ferrari Silicon Valley responded

Grazie for your kind words! We're thrilled to have provided great service once again, exceeding your expectations. Your satisfaction is our reward, and we look forward to continuing to meet your service needs at Ferrari Silicon Valley. If there's anything else you need, feel free to reach out.

December 19, 2023

Service appointment went off like clockwork. Everything was handled as promised. Well coordinated by Sarah. More

by TEXAN_ACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Brittis
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Jan 17, 2024 -

Ferrari Silicon Valley responded

Thank you for choosing Ferrari Silicon Valley! We're glad to hear that your service appointment went off like clockwork and everything was handled as promised. Well-coordinated service is what we aim for, and we appreciate your recognition of Sarah's efforts. If you have more service needs or questions, we're here for you.

December 15, 2023

I didn't think Ferrari of Silicon Valley's service standard before Henry Rojas became head of Service and Parts. I was wrong. More

by GARYM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback! We're honored to have surpassed your expectations under the leadership of Henry Rojas. Your acknowledgment means a lot to us, and we're grateful for the opportunity to continue providing top-notch service at Ferrari Silicon Valley. If you have more to share or discuss, please let us know.

December 09, 2023

Sara from service department never returned my call. I had to follow up with her and she promised to call back by end of the day with an update about the car but she never did and that happened 3 times. More

by amirenayati110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Ferrari Silicon Valley responded

We apologize for any inconvenience caused by the communication lapse with Sara from our service department. We take your feedback seriously and will address this matter to ensure a more seamless and responsive experience in the future.

December 06, 2023

Great work on the finishing touches on my new to me 458! Leather touch up and PPF trimming was done well More

by lewis.thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geraldine Ashizawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason made the sakes experience excellent
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Dec 14, 2023 -

Ferrari Silicon Valley responded

Thank you for acknowledging our team's excellent work on the finishing touches of your 458! We're delighted to hear that the leather touch-up and PPF trimming met your expectations.

December 04, 2023

Very happy with the service at Ferrari of SV. In particular I really enjoy working with Sarah. I am sad that Alto moved to another location. He was great as well. More

by JONATHAN_SCHIMMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zafiropoulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Brittis
Report | Print
Dec 14, 2023 -

Ferrari Silicon Valley responded

We're thrilled to know that you're very happy with the service at Ferrari of SV, especially your positive experience working with Sarah. While we understand the sentiment regarding Alto, we assure you that our team remains committed to delivering exceptional service.

November 27, 2023

Ferrari of Silicon Valley has been fantastic. Thorough, meticulous and precise are just a few adjectives to describe them. More

by mdonati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Zafiropoulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Heidenreich
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Dec 14, 2023 -

Ferrari Silicon Valley responded

Your kind words about our thorough, meticulous, and precise service mean a lot to us. We appreciate your recognition of our commitment to excellence.

November 25, 2023

All the work was done very professionally and very quickly. I will continue my service here More

by INGRISELLI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Ferrari Silicon Valley responded

Thank you for your trust in our professional and prompt service. We're pleased to have you as a valued customer.

November 25, 2023

Excellent customer service. Kris Narez was excellent, this is my second purchase, will definitely buy again from this dealership. More

by GN
Recommend Dealer
Yes
Employees Worked With
Kris Narez
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Dec 14, 2023 -

Ferrari Silicon Valley responded

It's fantastic to hear that Kris Narez provided excellent customer service during your second purchase. We look forward to serving you again in the future.

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